Application Support Administrator / Technical Support Specialist / Desktop Support
Technologically Sophisticated IT Support & Training Specialist with hands-on experience in advance security skills. Implements security policies, identifies security threats, develops counter measures, implements firewall systems, and manages the deployment of security solutions in an Internet worked environment. Self-motivated professional with solid experience Supporting hundreds of users in multiple departments in corporate environments. Recognized for outstanding support services, process development, and project management. Resulting in being self driven, and able to manage multiple projects simultaneously and to move quickly among projects. Capable of leading or collaborating.
Areas of expertise include:
Network architectures and networking components
Software and operating system development in corporate environments
Chicago, IL, 01/2012 - 01/2014
- Responsible for providing desktop and hardware support for employees and equipment Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Disk cleanup, Defrag, Anti-virus, Anti-malware) Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Assists in administration of VOIP phone system and end user support Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Responsible for coordinating resolution with various work groups; edits and maintains knowledge documents Responsible for updating Window Server Update Service Post media display and update image when needed; Image or re-image computers using Ghost software Help student work in or install software in Oracle virtual machine Trained and provided support for diverse groups of users Managed PC support and management support duties as needed Active Directory minor access control, setup 2008 and 2012 active directory.
City, STATE, 01/2005 - 01/2010
- Install cable television, high speed internet, wireless internet, Comcast Phone (VoIP), Installed Comcast Business services.
- As a supervisor, trouble tickets, damage claims, brought extra equipment to techs, installs, help techs with installs, Safety Inspections, monitor techs on company tech site.
- PC hardware installation/repair and disk imaging Call tracking, case management, and solution integration Active Directory (2008/2012) Help Desk & Hardware Support System Upgrades/Conversions Peer-to-Peer User Groups First-Level PC Support e-Business Solutions Security LAN/ WAN Architecture
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School Attended
- Westwood College - O'Hare Airport Campus
Job Titles Held:
- Computer Technical Analyst
- Installer & Supervisor
Degrees
- Bachelors of Applied Science
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