LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Profile

Talented Computer Support Specialist with a proven track record of customer satisfaction seeking opportunity to move into a role as Test Analyst. Experienced in healthcare, and government with professional expertise in systems applications.



Qualifications
  • Symantec Ghost
  • Acronis
  • MS Office 2014
  • McAfee Antivirus
  • Citrix
  • IBM Rational functional tester
  • Switches
  • Blades
  • SQL
  • software testing
  • Strong analytical skills
  • Technical help desk experience
  • Cisco
  • DHCP
  • TCP/IP
  • object oriented programming
  • Visual Basic
  • Ruby on Rails
  • Pascal
  • Oracle 8i
  • Perl
  • HTML
  • CSS
  • Java
  • HTML 5
  • Adobe Dream Weaver
  • Microsoft Office Suites
  • Windows (2K,XP - 8)
  • Servers
  • MS DOS
  • Apple-OS
  • Database servers
  • UNIX/LINUX
  • Strong collaborative skills
  • Testing
  • Excellent problem solving skills
  • Object-Oriented Programming
  • Adobe Acrobat
  • Troubleshooting
  • Systems Integration
  • Technical Documentation
  • Technical Support
  • Website Design
Experience
09/2008 to 01/2014
Computer Support Specialist /QA Tester Unisys City, STATE,
  • Monitoring and providing technical systems application
  • Formulating test methodology
  • Training and Monitoring test teams for User Acceptance Testing
  • Creation of test scenarios and scripts with Java using IBM Rational Functional Tester
  • Creating and Running Regression scripting System Support/Leader Project
  • Responsible for implementing and maintaining system functions in a team environment.
  • Provide Tier 1 and Tier 2 support, to include planning, remote & software and hardware configuration to a staff of over 9,000 end users.
  • Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.
  • Creation and Configuration of the Lobby Queue Project
  • Responsible for supporting the preparation, recording, and tracking of test plans to ensure software functions as intended
  • Creation of trouble-shooting guides
  • System Patches and Deployments
  • Presentation of projects to various County officials.
  • Led customer engagement to ensure it met all scope, time, budget and quality expectations, through planning, controlling and managing customer projects.
  • Used Microsoft Visio to document conversional changes for technical plans. Help Desk/Desktop support/leader Project
  • Creating and resolving tickets with Oracle ticketing System and E-service home
  • Monitoring 31 DPSS Sites and over 9,000 + end-users through-out LA County
  • Resolving users PC issues remotely at various locations and On-site
  • Completion of Mod request
  • Configuration of computers joining an Active Directory Domain
  • Adding, updating, resetting or disabling of user accounts in Exchange Computer Technician/Leader Project
  • Team Lead on Tech Refresh rollout For DPSS
  • Removal and Installation of Desktop workstations
  • Configuration of workstations being added to Domain
  • Printer removal and installation
  • Building Dell 2950 backup replacement servers
  • Creation of Ghost images for select workstation Models.
  • The installation of Blades, Routers and Switches in Telecom/MCR rooms. Hold Training sessions with staff on how to configure and program Televisions
  • Troubleshoot Monitors at the Hospitals, Resorts, and Hotels.
  • Upgrade LCD Television software to latest's firmware.
  • Minor repair and installation of Inverter boards, programming of TV
  • Complete Data report on the trouble ticket.
  • Completion of at least 65-340 Television in a week
  • Upgrade and refresh Proidiom key
  • Web Designer
  • Equipment installed for employee use.
  • Performing and insuring proper installation of cables, operating systems, and software
  • Observing system functions verify correct operations and detect errors.
  • Performs the tasks of gathering, analyzing and storing information
  • Conducts presentations to key decision makers
  • Assist Supervisor in analyzing operation processes to optimize the flow while measuring team's performance
  • Responsible for supporting System Analyst in developing, designing and implementing tools and reports for the operation Tested features across various browsers.

10/2008 to 05/2010
Computer Support Specialist /Jr. Analyst TryFocus Enterprise City, STATE,
  • Created new account, reset passwords and configured access for users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs.
  • Developed documentation for common processes for both support staff and end-users.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Handled a large volume of phone calls, chat and emails.
06/2008 to 11/2008
Computer Technician /Intern SugaCane Lounge City, STATE,
  • Fixed bugs as they were encountered.
  • Maintained composure and patience in face of difficult customer situations.
  • Trained new employees and explained protocols clearly and efficiently.
  • Provided base level IT support to company personnel.
  • Built and maintained successful relationships with service providers, dealers and consumers.
Education
Expected in 2009
certification: Computer Technician
UEI College - Ontario, CA
GPA:
Expected in
Associate of Science: Computer Information Systems
Los Angeles Trade Technical College - Los Angeles, CA
GPA:
Skills

Testing Tools: Win Runner, Rational Administrator, Rational Test Manager.

Defect Tracking Tools: Clear Quest.

Requirements Management Tools: Rational Requisite Pro.

Other Tools:Microsoft Visio, Microsoft Office, Microsoft Project, Rational Rose, Clear Case, Microsoft Access, Share Point

RDBMS:Oracle, SQL Server.

Programming Languages:C, C++, Java, SQL.

Operating Systems:Windows7-Vista-XP-2000-NT-98, UNIX, MS DOS.

Web Technologies:VB.NET, ASP.NET, XML, HTML,DHTML, VBScript, Java Script.


By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • UEI College
  • Los Angeles Trade Technical College

Job Titles Held:

  • Computer Support Specialist /QA Tester
  • Computer Support Specialist /Jr. Analyst
  • Computer Technician /Intern

Degrees

  • certification
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: