Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Profile
Talented Computer Support Specialist with a proven track record of customer satisfaction seeking opportunity to move into a role as Test Analyst. Experienced in healthcare, and government with professional expertise in systems applications.
Qualifications
Symantec Ghost
Acronis
MS Office 2014
McAfee Antivirus
Citrix
IBM Rational functional tester
Switches
Blades
SQL
software testing
Strong analytical skills
Technical help desk experience
Cisco
DHCP
TCP/IP
object oriented programming
Visual Basic
Ruby on Rails
Pascal
Oracle 8i
Perl
HTML
CSS
Java
HTML 5
Adobe Dream Weaver
Microsoft Office Suites
Windows (2K,XP - 8)
Servers
MS DOS
Apple-OS
Database servers
UNIX/LINUX
Strong collaborative skills
Testing
Excellent problem solving skills
Object-Oriented Programming
Adobe Acrobat
Troubleshooting
Systems Integration
Technical Documentation
Technical Support
Website Design
Experience
09/2008 to 01/2014
Computer Support Specialist /QA TesterUnisys – City, STATE,
Monitoring and providing technical systems application
Formulating test methodology
Training and Monitoring test teams for User Acceptance Testing
Creation of test scenarios and scripts with Java using IBM Rational Functional Tester
Creating and Running Regression scripting System Support/Leader Project
Responsible for implementing and maintaining system functions in a team environment.
Provide Tier 1 and Tier 2 support, to include planning, remote & software and hardware configuration to a staff of over 9,000 end users.
Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.
Creation and Configuration of the Lobby Queue Project
Responsible for supporting the preparation, recording, and tracking of test plans to ensure software functions as intended
Creation of trouble-shooting guides
System Patches and Deployments
Presentation of projects to various County officials.
Led customer engagement to ensure it met all scope, time, budget and quality expectations, through planning, controlling and managing customer projects.
Used Microsoft Visio to document conversional changes for technical plans. Help Desk/Desktop support/leader Project
Creating and resolving tickets with Oracle ticketing System and E-service home
Monitoring 31 DPSS Sites and over 9,000 + end-users through-out LA County
Resolving users PC issues remotely at various locations and On-site
Completion of Mod request
Configuration of computers joining an Active Directory Domain
Adding, updating, resetting or disabling of user accounts in Exchange Computer Technician/Leader Project
Team Lead on Tech Refresh rollout For DPSS
Removal and Installation of Desktop workstations
Configuration of workstations being added to Domain
Printer removal and installation
Building Dell 2950 backup replacement servers
Creation of Ghost images for select workstation Models.
The installation of Blades, Routers and Switches in Telecom/MCR rooms. Hold Training sessions with staff on how to configure and program Televisions
Troubleshoot Monitors at the Hospitals, Resorts, and Hotels.
Upgrade LCD Television software to latest's firmware.
Minor repair and installation of Inverter boards, programming of TV
Complete Data report on the trouble ticket.
Completion of at least 65-340 Television in a week
Upgrade and refresh Proidiom key
Web Designer
Equipment installed for employee use.
Performing and insuring proper installation of cables, operating systems, and software
Observing system functions verify correct operations and detect errors.
Performs the tasks of gathering, analyzing and storing information
Conducts presentations to key decision makers
Assist Supervisor in analyzing operation processes to optimize the flow while measuring team's performance
Responsible for supporting System Analyst in developing, designing and implementing tools and reports for the operation Tested features across various browsers.
10/2008 to 05/2010
Computer Support Specialist /Jr. AnalystTryFocus Enterprise – City, STATE,
Created new account, reset passwords and configured access for users.
Troubleshot hardware issues and worked with service providers to facilitate repairs.
Developed documentation for common processes for both support staff and end-users.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Handled a large volume of phone calls, chat and emails.
06/2008 to 11/2008
Computer Technician /InternSugaCane Lounge – City, STATE,
Fixed bugs as they were encountered.
Maintained composure and patience in face of difficult customer situations.
Trained new employees and explained protocols clearly and efficiently.
Provided base level IT support to company personnel.
Built and maintained successful relationships with service providers, dealers and consumers.
Education
Expected in 2009
certification: Computer Technician UEI College - Ontario, CA GPA:
Expected in
Associate of Science: Computer Information Systems Los Angeles Trade Technical College - Los Angeles, CA GPA:
Skills
Testing Tools: Win Runner, Rational Administrator, Rational Test Manager.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
