Computer Support Specialist /QA Tester Resume Example
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COMPUTER SUPPORT SPECIALIST /QA TESTER
Professional Profile
Talented Computer Support Specialist with a proven track record of customer satisfaction seeking opportunity to move into a role as Test Analyst. Experienced in healthcare, and government with professional expertise in systems applications.
Qualifications
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Experience
Computer Support Specialist /QA TesterOct 2008 to Feb 2014
Unisys － City , STATE
Unisys － City , STATE
- Monitoring and providing technical systems application
- Formulating test methodology
- Training and Monitoring test teams for User Acceptance Testing
- Creation of test scenarios and scripts with Java using IBM Rational Functional Tester
- Creating and Running Regression scripting System Support/Leader Project
- Responsible for implementing and maintaining system functions in a team environment.
- Provide Tier 1 and Tier 2 support, to include planning, remote & software and hardware configuration to a staff of over 9,000 end users.
- Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.
- Creation and Configuration of the Lobby Queue Project
- Responsible for supporting the preparation, recording, and tracking of test plans to ensure software functions as intended
- Creation of trouble-shooting guides
- System Patches and Deployments
- Presentation of projects to various County officials.
- Led customer engagement to ensure it met all scope, time, budget and quality expectations, through planning, controlling and managing customer projects.
- Used Microsoft Visio to document conversional changes for technical plans. Help Desk/Desktop support/leader Project
- Creating and resolving tickets with Oracle ticketing System and E-service home
- Monitoring 31 DPSS Sites and over 9,000 + end-users through-out LA County
- Resolving users PC issues remotely at various locations and On-site
- Completion of Mod request
- Configuration of computers joining an Active Directory Domain
- Adding, updating, resetting or disabling of user accounts in Exchange Computer Technician/Leader Project
- Team Lead on Tech Refresh rollout For DPSS
- Removal and Installation of Desktop workstations
- Configuration of workstations being added to Domain
- Printer removal and installation
- Building Dell 2950 backup replacement servers
- Creation of Ghost images for select workstation Models.
- The installation of Blades, Routers and Switches in Telecom/MCR rooms. Hold Training sessions with staff on how to configure and program Televisions
- Troubleshoot Monitors at the Hospitals, Resorts, and Hotels.
- Upgrade LCD Television software to latest's firmware.
- Minor repair and installation of Inverter boards, programming of TV
- Complete Data report on the trouble ticket.
- Completion of at least 65-340 Television in a week
- Upgrade and refresh Proidiom key
- Web Designer
- Equipment installed for employee use.
- Performing and insuring proper installation of cables, operating systems, and software
- Observing system functions verify correct operations and detect errors.
- Performs the tasks of gathering, analyzing and storing information
- Conducts presentations to key decision makers
- Assist Supervisor in analyzing operation processes to optimize the flow while measuring team's performance
- Responsible for supporting System Analyst in developing, designing and implementing tools and reports for the operation Tested features across various browsers.
Computer Support Specialist /Jr. AnalystNov 2008 to Jun 2010
TryFocus Enterprise － City , STATE
TryFocus Enterprise － City , STATE
- Created new account, reset passwords and configured access for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs.
- Developed documentation for common processes for both support staff and end-users.
- Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
- Handled a large volume of phone calls, chat and emails.
Computer Technician /InternJul 2008 to Dec 2008
SugaCane Lounge － City , STATE
SugaCane Lounge － City , STATE
- Fixed bugs as they were encountered.
- Maintained composure and patience in face of difficult customer situations.
- Trained new employees and explained protocols clearly and efficiently.
- Provided base level IT support to company personnel.
- Built and maintained successful relationships with service providers, dealers and consumers.
Education
certification, Computer Technician2009UEI College － City, State
Associate of Science, Computer Information SystemsLos Angeles Trade Technical College － City, State, United States
Skills
Testing Tools: Win Runner, Rational Administrator, Rational Test Manager.
Defect Tracking Tools: Clear Quest.
Requirements Management Tools: Rational Requisite Pro.
Other Tools:Microsoft Visio, Microsoft Office, Microsoft Project, Rational Rose, Clear Case, Microsoft Access, Share Point
RDBMS:Oracle, SQL Server.
Programming Languages:C, C++, Java, SQL.
Operating Systems:Windows7-Vista-XP-2000-NT-98, UNIX, MS DOS.
Web Technologies:VB.NET, ASP.NET, XML, HTML,DHTML, VBScript, Java Script.
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Resume Overview
School Attended
- UEI College
- Los Angeles Trade Technical College
Job Titles Held:
- Computer Support Specialist /QA Tester
- Computer Support Specialist /Jr. Analyst
- Computer Technician /Intern
Degrees
- certification , Computer Technician 2009
Associate of Science , Computer Information Systems
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