Computer Operator Resume Example State Of California E.D.D

COMPUTER OPERATOR

Professional Profile

Seeking a challenging technical position to utilize resources and be able to provide customer service to learn and grow within in the information technology department.

Qualifications

Customer Service
Friendly
People person
Problem Solver

Data Entry
Microsoft Windows and Microsoft Office
Troubleshooting hardware/software

Relevant Experience

Provide quality customer service in retail, call center, and work production environment.

Meet quality and quantity work production based on operational needs.

Creating, Editing, and updating procedures and manuals.

Experience

Computer Operator Feb 2015 to Sep 2016
State of California - E.D.D － West Sacramento, CA

Perform duties in the Imaging Services Group in a complex, integrated digital printing environment to include the operation of high-speed laser printing systems, displays, and remote terminals by using DataServer and FreeFlow application to ensure that critical print requirements are completed.
Sets up, prompts, and executes print production batch jobs.
Analyzes minor problems with print output and print alignment and notifies supervisor when issues occur.
Perform quality assurance checks to ensure all output meets quality standards.
Complete, maintain, and document work orders, tracking logs, daily work sheets, and problem logs.
Ensures that all preventive maintenance is performed properly and that the printers and peripheral devices are cleaned as required.
Communicate with other shifts and maintain a clean and organized work area.
Use software integrated with the printers to ensure document security and accountability prior to release to Mail Finishing Group.

Key Data Supervisor I Jul 2013 to Oct 2014
State of California - E.D.D. － Sacramento, CA

Supervises, directs, and controls the activities of a key entry unit in the Information Management Group II area and responsible for capturing and purifying data from document and check images as well as keying from paper utilizing Impression Technology iCapture software.
Assists in processing the workload. Assist in training of newly-hired Key Data Operators on the various workloads.
Monitors and evaluates the performance of unit staff on the various functions by utilizing operator statistical information.
Maintains monthly performance records for each employee.
Ensures that quantity and quality standards are met.
Counsels and documents employees in areas of deficiency on a timely basis.
Follows up with counseling sessions and appropriate documentation until problem has been resolved.
Ensures that probationary reports and annual performance reports are consistent with material in employee's file.
Ensures that all procedure books; manuals are kept current and that staff understand and use them correctly appropriately.
Schedule and leads unit meetings; attends and participates in group-wide staff meetings.
Attends training classes designated by the supervisor.
Advises shift supervisor of any operational problems.
Maintains vacation schedules and attendance records.
Ensures that no more than 10% of staff is on vacation leave at a time.

Program Technician Jul 2012 to Jul 2013
State of California - E.D.D － Sacramento, CA

Performs a variety of mail processing duties in the Document Retrieval Unit within the Document Management Group.
Index white mail correspondence and white mail archive correspondence using Client InfoImage software.
Receives incoming mail items such as letter mail, flats, and Packages.
Opens and distributes mail.
Sorts white correspondence mail to appropriate module for further processing.
Preps white mail correspondence and attaches a yellow header sheet.
Operate the Kodak i830 scanners to create an image.
Record batch number onto daily logs.
Assist in other mail processing duties to operate automated and semi-automated mail equipment such as Opex Model 51/72 machines.
Communicate production problems and procedural issues to Supervisor.
Prepare and maintain documents in short term storage.
Prepare and maintain daily/weekly reports.
Move mail trays, boxes, or tubs from mail cages to work areas or to mail opening, scanning, and remittance processing equipment.

Key Data Operator Nov 2005 to Jun 2012
State of California - E.D.D － Sacramento, CA

Validates and makes necessary corrections using a keyboard to key appropriate data on the system.
Performed via "key from image, KFI," "optical character recognition, OCR" and "key from paper, KFP".
Enters a variety of jobs from various forms through the use of a Unisys Intelligent Forms Processing System.
Verifies data that have been previously entered/imaged into the systems. Interprets messages appearing on the screen which indicate erroneous information keyed/imaged on the systems.
Maintains production and accuracy standards specified for each job.
Informs the supervisor of any conditions that would delay the releasing of the work. Provides input for continuous improvement.
Maintained 70% or above the group average for keying while utilizing 6.5 hours of machine time on a daily basis.
Follow Operational Procedures on all jobs. Closes batches at break and lunch time, and/or at the discretion of the supervisor. Safeguards confidentiality of documents.
Process all non-production jobs timely and accurately.
Updates operators' manuals and procedure books.
Process all non-production jobs timely and accurately.
Updates operators' manuals and procedure books.
Responsible for personal time reporting and all associated forms.
Submits requests for leave time (DE 146) accurately fills out the Consolidated Time Report (CTR).

Education

Associate of Applied Science, Computer Information Technology 2003 Heald College － Roseville, CA Completed 104 Units (Quarterly). Heavy emphasis on computer information coursework. Configure, maintain, troubleshoot, repair desktop computer and peripheral hardware; operating systems and Microsoft Office. Performs system backup and recovery activities. Create, maintain technical process documentation, and proactively share this information to team members. Graduation project was to provide user training on operating systems, Microsoft office applications demonstration, and provide documentation while utilizing the Microsoft PowerPoint application.

Skills

data entry, backup software, hardware, continuous improvement, excellent Customer Service, documentation, forms, imaging, keyboarding, meetings, Mail, Microsoft Windows, Microsoft office applications, Monitors, print production, printers, problem solver, quality assurance, reading, reporting, scanning, self-motivated, supervising, user training, and troubleshooting.

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Computer Operator Resume Example

Resume Score: 100%