Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Professional Summary

Motivated leader with strong organizational and prioritization abilities. Areas of expertise include: work ethic, communication and computer skills. Friendly, enthusiastic, and able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with a friendly, professional demeanor at all times.


Client Advisor

Jul 2016- March 2018

Medical Billing Payment Specialist

April 2018- June 2021

Assistant Marketing Manger

Aug 2019- Current

  • Contact clients periodically to determine any changes in their status.
  • Collect and evaluate information from clients.
  • Communication.
  • Train employees.
  • Prepare reports.
  • Establish work schedules and procedures.
  • Determine customers' financial services needs and prepare proposals to sell services that address these needs.
  • Contact prospective customers to present information and explain available services.
  • Administrative support
  • Courier/ Travel
  • Computer
  • Book keeping
  • Invoices
  • Payment posting
  • Spreadsheets
  • Calculations
  • Databases
  • Facsimile machine
  • Scan and file documents
  • Financial
  • Mail
  • Outlook
  • Microsoft
  • Organization
  • Proofreading
  • Proposals
  • Switchboard
  • Telephone
  • Technology
  • Marketing
  • Operating systems: Windows
  • Identify and learn appropriate software applications relevant to the organization.
04/2018 to 06/2021
Medical Billing Payment Specialist Bessemer Trust Greenwich, CT,
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.
  • Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.
  • Analyzed and interpreted patient medical and surgical records to determine billable services.
  • Posted and adjusted payments from insurance companies.
  • Maintained timely and accurate charge submission through electronic charge capture, including billing and account receivables (BAR) system and clearing house.
  • Entered procedure codes, diagnosis codes and patient information into Microsoft.
  • Posted charges, payments and adjustments.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Applied payments, adjustments and denials into medical manager system.
  • Precisely completed appropriate paperwork and system entry regarding claims.
  • Performed quality control of data entry system to verify proper posting of claims and payments.
  • Kept detailed and accurate documentation of payments, charges and write-ups of cardiovascular procedures.
  • Submitted refund requests for claims paid in error.
  • Collaborated closely with other departments to resolve claims issues.
07/2016 to 03/2018
Client Advisor Creative Dog Training City, STATE,
  • Provided information to customers and clients on account status' and balances.
  • Kept confidential client information properly protected and only used for official purposes.
  • Maintained customer and client databases and updated databases periodically.
  • Counseled clients on financial matters and provided recommendations investment opportunities, products, and services based on client needs and asset availability.
  • Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Produced accurate and detailed daily reports for processing and measuring progress.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
Education and Training
Expected in 05/2012
High School Diploma:
Mountain View Baptist School - Birmingham, AL
Graduated with honors

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School Attended

  • Mountain View Baptist School

Job Titles Held:

  • Medical Billing Payment Specialist
  • Client Advisor


  • High School Diploma

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