Motivated leader with strong organizational and prioritization abilities. Areas of expertise include: work ethic, communication and computer skills. Friendly, enthusiastic, and able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with a friendly, professional demeanor at all times.
Experience
Client Advisor
Jul 2016- March 2018
Medical Billing Payment Specialist
April 2018- June 2021
Assistant Marketing Manger
Aug 2019- Current
Skills
Contact clients periodically to determine any changes in their status.
Collect and evaluate information from clients.
Communication.
Train employees.
Prepare reports.
Establish work schedules and procedures.
Determine customers' financial services needs and prepare proposals to sell services that address these needs.
Contact prospective customers to present information and explain available services.
Administrative support
Courier/ Travel
Computer
Book keeping
Invoices
Payment posting
Spreadsheets
Calculations
Databases
Facsimile machine
Scan and file documents
Financial
Mail
Outlook
Microsoft
Organization
Proofreading
Proposals
Switchboard
Telephone
Technology
Marketing
Operating systems: Windows
Identify and learn appropriate software applications relevant to the organization.
Experience
04/2018 to 06/2021
Medical Billing Payment SpecialistBessemer Trust – Greenwich, CT,
Reviewed and verified benefits and eligibility with speed and precision.
Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.
Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.
Analyzed and interpreted patient medical and surgical records to determine billable services.
Posted and adjusted payments from insurance companies.
Maintained timely and accurate charge submission through electronic charge capture, including billing and account receivables (BAR) system and clearing house.
Entered procedure codes, diagnosis codes and patient information into Microsoft.
Posted charges, payments and adjustments.
Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
Applied payments, adjustments and denials into medical manager system.
Precisely completed appropriate paperwork and system entry regarding claims.
Performed quality control of data entry system to verify proper posting of claims and payments.
Kept detailed and accurate documentation of payments, charges and write-ups of cardiovascular procedures.
Submitted refund requests for claims paid in error.
Collaborated closely with other departments to resolve claims issues.
07/2016 to 03/2018
Client AdvisorCreative Dog Training – City, STATE,
Provided information to customers and clients on account status' and balances.
Kept confidential client information properly protected and only used for official purposes.
Maintained customer and client databases and updated databases periodically.
Counseled clients on financial matters and provided recommendations investment opportunities, products, and services based on client needs and asset availability.
Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Prioritized and organized tasks to efficiently accomplish service goals.
Produced accurate and detailed daily reports for processing and measuring progress.
Configured new employee work stations, including all hardware, software and peripheral devices.
Education and Training
Expected in 05/2012
High School Diploma: Mountain View Baptist School - Birmingham, AL GPA: Graduated with honors
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