Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hey Guys let’s start of stating that all I know is work work

I love the simple fact that once you find a job you actually enjoy you will soon come too find out that this is what you keeps you Going in everyday life that we live in and if your not a working fellow than your just a statistic so with that being said “What I do for Work” will one day pay off sooner or later once you become up in age and eventually retire with the benefits that’s you were receiving for your job title

I’m a very fast pace intelligent associate and will work a lot better with a team

  • Automation support
  • Hardware and software updates
  • Log updates
  • Server monitoring
  • Strategic thinker
  • Problem defuser
Computer Operator, 08/2019 - 02/2020
Exela Technologies Inc. Tulsa, OK,
  • Improved reliability of supply chain software, systems, database and order processing.
  • Completed frequent checks on user logins, file permissions and other data issues.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Supervised and trained [Number] computer operator trainees, both onsite and remotely via internet and intranet, ensuring full staffing with trained and knowledgeable employees.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Analyzed project requirements to find bugs and eliminate issues.
  • Updated server processes and improved speed and functionality.
  • Provided technical and operational support for entire organization.
  • Updated hardware, software and security protections with latest standards.
  • Reviewed, analyzed, and recommended software solutions for specific project needs.
Warehouse Associate, 03/2017 - 03/2019
Alcon Cataño, PR,
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Increased sales [Number]% through suggestive selling and persuasiveness.
  • Fostered customer retention by assessing and meeting product needs.
  • Worked with off-site locations to find desired items for customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Recruited, hired and trained [Number] associates in [Year] to develop team into productive members with excellent product knowledge
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Sustained safety protocol with [Number]% incident rate by monitoring usage of equipment and materials.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
  • Logged unit quantities and entered data within inventory database to facilitate records maintenance.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Inspected and moved products to designated areas in warehouse.
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Constructed and maintained artful displays for merchandise, increasing sales by [Number]%.
  • Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Optimized project completion time by multitasking duties using heavy equipment.
  • Received, stored and shipped goods and materials.
Crew Trainer, 01/2010 - 03/2015
Mcdonald's Lancaster, PA,
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Instructed new team members on correct procedures for all areas of operations.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Lent hands-on training services to maximize employee efficiency.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Collaborated with [Job title] trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Documented needs for performance improvement, safety and customer service to optimize operations.
  • Detailed hands-on requirements for performing preventive maintenance and repairs to [Type] and [Type] equipment.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Co-developed on-the-job training programs to reduce training time from [Number] to [Number] weeks.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Designed and directed orientation and training programs to meet client needs.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
  • Cross-trained on [Type] devices and continued training end users in new applications.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
  • Developed skill-specific training programs to promote employee development.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
  • Developed complete training programs and led training using expert learning techniques.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Education and Training
High School Diploma: , Expected in 05/2011
Fredrick Douglass High School - Baltimore , MD
BBA: , Expected in
BCCC - Baltimore, MD
Master of Science: Physical Fitness Technician, Expected in 01/2020
Baltimore City College - Baltimore, MD

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School Attended

  • Fredrick Douglass High School
  • BCCC
  • Baltimore City College

Job Titles Held:

  • Computer Operator
  • Warehouse Associate
  • Crew Trainer


  • High School Diploma
  • BBA
  • Master of Science

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