Dedicated, detail-orientated and hardworking employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Skills
People skills
Communication
Relationship building
Flexible
Computer skills
Multitasking
Team building
Work ethic
Time management
Telephone etiquette
Customer relationship management
Working collaboratively
Friendly, positive attitude
Organizational skills
Crisis management
File and record maintenance
Ethical standards of conduct
Excellent problem solver
Negotiation
Experience
08/2019 to 01/2021
Computer Lab MonitorNash Community College – Rocky Mount, NC,
Facilitated computer lab sessions, supervising such tasks as testing.
Planned and led lessons on basic computer skills, keyboard techniques and internet use.
Built and expanded knowledge by attending professional events, including workshops, seminars and conferences.
Monitored student progress through frequent assessments of various computer tasks.
Maintained computer lab of 25 computers and printer.
Scheduled group and private tutoring sessions to assist students requiring extra help.
Assisted faculty and students with using computer software and hardware.
Logged all equipment malfunctions and damages.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Conducted regular maintenance on computers.
Maintained inventory and equipment.
Assisted faculty members or staff with student conferences.
Proctored examinations and monitored for cheating.
Tutored students in course material to improve comprehension.
08/2005 to 01/2021
Assistant TeacherHoly Redeemer Health System – Meadwobrook, PA,
Maintained safe, educational environment for students during learning.
Communicated regularly with parents, teachers and administrators about students' progress and needs.
Led instruction for small groups of children.
Promoted calm, disciplined classroom setting for successful learning.
Delivered instructor support by assisting with curriculum development, administering tests and grading papers.
Distributed and collected tests and homework to collate and prepare for grading.
Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
Helped students take advantage of other available subject matter and study resources.
Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
Conducted special assessments and tutoring sessions to support individual student needs.
Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
Supervised students and maintained security throughout school buildings.
Observed children and recorded activities, maintained a daily safe environments during activities and meals.
Distributed classroom materials and supplies such as pencils, paper and art materials.
Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Monitored students in class, hallways and cafeteria to supervise, enforce rules and support teachers
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Helped students master learning concepts through one-on-one and small group tutoring.
Provided one-on-one assistance and tutoring to students requiring additional help.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Established positive relationships with students, parents, fellow teachers and school administrators.
Supervised test-taking within classroom to prevent cheating among students.
08/2005 to 08/2019
Assistant LibrarianThe Archer School For Girls – Los Angeles, CA,
Organized library equipment and collections.
Returned books to circulation by placing on proper shelves.
Answered patrons' questions and assisted in finding materials requested.
Greeted patrons upon entrance to library and offered assistance with needs or issues.
Developed strong understanding of cataloging books and other materials through various methods.
Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
Operated networked and standalone PCs, photocopier, fax machine and scanner.
Handled multitude of daily tasks, including facility maintenance and security in support of staff members.
Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, including book clubs, meetings and special programs.
Facilitated payment of invoices for interlibrary loan charges and fees.
Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
Enforced current library policies fairly with patrons.
Restocked returned items to correct shelf or storage locations.
Directed patrons to desired library books, reference items and equipment.
Handled in-person and telephone requests for information and materials.
Collected fines from customers for overdue books and resources.
Located desired materials for institutional staff special projects.
Compiled and maintained circulation, material and equipment records.
Cataloged new library resources and materials using Athena Software.
Supervised and assisted students in selecting the appropriate grade level books for assignments and Reading Projects.
02/1987 to 12/2003
Correctional Case ManagerState Of Idaho – Eagle, ID,
Conduct interviews with inmates to determine appropriate housing, job assignments, custody level, school program, mental and medical health needs.
Monitored daily activities of inmates to identify and manage suspicious behavior, improper conduct and signs of conflict.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Completed necessary paperwork to release inmates on parole and earliest release supervision programs.
Maintained clear and open communications with all facility areas to support safe operations.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Processed inmate intake and re-assignment by completing paperwork.
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Supervised appropriate 12 employees in Associate Warden's absence.
Completed monthly reports timely and accurately, maintain accurate filing system. maintain accurate logs on incoming and out going telephone calls, and secured inmates personal data daily.
Education and Training
Expected in 04/2011
Associate of Science: Medical Coding And Billing Colorado Technical University - Colorado Springs, CO GPA:
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