Computer Technician with a background in imaging, windows xp to windows 7 migration, printer installation, all computer hardware installation, and general troubleshooting. Seeking a challenging position with opportunity for expanding upon existing skill base.
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EverDry Waterproofing June, 2011- August, 2012 IT Support Assistant
-Oversaw a decrease in average daily Help Desk tickets
-Improved IT department effectiveness
Line One PC July, 2013- June, 2014 Computer Hardware Technician
-Consistently received a 100% rate of customer satisfaction
-Always met deadlines for customer computer parts repair, or custom computer build
2009-2013 Freelance on site Hardware Technician for ESEA.com LAN Invitationals
Cisco Networking Academy alumni (CCNA1, CCNA2)
-Received for completing both college courses with a 90% or better overall grade
-Responsible for all desktop and laptop basic computer repairs with hardware and software
-Virus, adware, trojan horse, and spyware removal
-Automated repeatable tasks where possible
-Answered user inquiries regarding computer software and hardware operation
-Set up equipment for employee use
-Solely managed the migration of user computers from Windows XP to Windows 7. 40 computers
-Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications
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