BUSINESS DEVELOPMENT MANAGER
07/2012 to
07/2013
Republic Services, Inc. –
Fairfax,
VA
Evaluated
needs, developed, and executed client development for 2nd largest environmental
and waste management solutions company in the US. Identified key priorities and
tactical steps in order to meet deadlines associated with multiple concurrent
projects.
Made complex
decisions based on needs assessment data, optimal scope and quality of
programs, and services and reported information to stakeholders as needed.
DEVELOPED A
PUBLIC HEALTH AWARENESS PLAN for effectively providing waste management
solutions that had low occupational and environmental health risk hazards. Identified
the need for a more progressive and environmentally friendly solution to
promote social responsibility.
Conducted
research, analysis, and extensive communication to develop and implement an
eco-friendly program. Presented findings on budgetary needs, logistical needs
and application, marketing and new client opportunities. As a result, the
company began a new route for clients, promoting awareness.
FINANCE/
BUDGET: Analyzed need for resources and various operations and made
recommendations to senior management on resource allocation. Used basic
accounting techniques for budgeting, monitoring and processing expenditures and
receipts.
INTERPRETED
REGULATIONS AND POLICIES: DEVELOPED AND
ADAPTED POLICIES TO SOLVE PROBLEMS. Reviewed and interpreted written guidelines,
precedents, and standardized work practices and applied to a variety of
unprecedented or problematic situations.
ADVISED SENIOR
LEVEL MANAGEMENT: Developed and provided guidance on audits, data collection,
data management, and data reporting for needs assessments.
CONTRACT
MANAGEMENT: Managed various contracts and agreements to include:
performance/work agreements; service agreements; technical resource agreements;
cost estimates; and requests for proposals. Managed and assumed accountability
for contracts and timelines for programs and events, ensuring all aspects were
covered and results were accomplished in a timely fashion. Negotiated in
support of division objectives with executives and outside officials. Performed
detailed and thorough needs assessments for complex contracts.
ESTABLISHED AND MAINTAINED WORKING
RELATIONSHIPS with key audiences, including employers, local officials, health
and environmental officials. Educated, advised, negotiated, collaborated and
built support for ideas and initiatives, tactfully and diplomatically
addressing issues that were in contention or sensitive. Worked with
multidisciplinary teams and served as expert liaison between private and public
administration entities to include the Department of Transportation, OSHA, contractors,
vendors, operators, comptrollers, to complete projects and objectives.
Within six months of being on the
team, successfully identified and established a solid rapport with the largest
commercial account that Republic Services had without a Municipal contracting
bid in two years.
PRINCIPAL, ADVISOR & PLANNER
04/2006 to
01/2012
Dominique Martine Agency, State Farm Insurance –
Centreville,
VA
PRINCIPAL AND PROGRAM PLANNER: Captive State Farm Insurance and
Financial services Agent managing all aspects of business development, solution
design and project management for more than $100 million dollar in assets,
collecting over $2,000,000 in premium revenue annually.
Devised quantitative and qualitative analysis to measure project
effectiveness and efficiency. Sought root causes of problems with
organizational policies and processes and worked to resolve them. Implemented
change management strategies for growth and continuity.
INSURANCE AND FINANCIAL SERVICES ADVISING: Provide personal and
business line clients with specialized, niche-talent resources to meet the
unique challenges of property and casualty, professional liability, life and
health (to include medicare, Medicaid, and long-term care) insurance, and financial
securities instruments.
Evaluated insurance policies and analyzed damages to determine
coverage.
Reviewed field inspections and coordinated all insurance claim
audits.
STAKEHOLDER RELATIONSHIP MANAGEMENT: Experience with
organizational processes, understanding stakeholder rationale, identifying
areas for improvement, and capitalizing on opportunities to implement
improvements.
Developed organizational procedures for resolving customer
complaints, administrative challenges, and customer records.
Developed and recommended national policies and operating
procedures for the effective management and delivery of Agency business
development programs as an invited member of the Chairman\'s Council for
approximately 1000 East Coast agency owners.
PROVIDED EXEMPLARY CUSTOMER SERVICE through analysis of customer
feedback and focusing of attention on areas requiring improvement. Used expert
communicative techniques to effectively and diplomatically interact with
internal and external customers.
DEVELOPED COMMUNICATION STRATEGIES AND CAMPAIGNS to effectively
transmit information necessary for public understanding of issues pertaining to
services, policies, programs, and initiatives.
SUPERVISOR: Oversaw performance management for each employee:
development and evaluation of performance plans, mentoring and coaching for individual
development plans.
