Compliance Coordinator Resume Example
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COMPLIANCE COORDINATOR
Summary
Motivated Quality Assurance Test Engineer with extensive computer science experience. Committed to creating reliable, functional and user-friendly programs and systems. Organized team member creates comprehensive testing plans to assess functionality and prevent bugs. Highly experienced, reliable, always ready to contribute toward the company's goals.
Skills
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Experience
Compliance Coordinator, Company Name, September 2018-January 2020City, State
- Audited carrier's key performance indicators and created a dashboard for analysis on carrier trends, with key metrics and suggested improvement opportunities.
- Reviewed all carrier's documentation to ensure compliance with ALC policy as set up in the company's Oracle system database and updated carrier files.
- This position required a great deal of organization and computer skills (Oracle, Outlook, Excel) in a fast pace environment while coordinating with multiple carriers.
- Conducted a cost impact analysis of increases/decreases in fuel prices on carrier rates by providing real time analysis and recommending the most viable options and cost efficiency to increase ALC profit margin.
- Built positive working relationships with other department managers through effective communication.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Supported strategic development and objective setting by analyzing audit outcomes and generating actionable recommendations.
- Planned and executed compliance audits to check company policies, procedures and controls.
- Collected, input and analyzed information to make effective evaluations of company operations.
Quality Assurance Manager, Company Name, May 2014-June 2017City, State
- At high volume offices in Chicago & Los Angeles.
- Helped branch offices with carrier related issues, helped carriers with technical aspect of using our load board to ensure compliance with ALC policies.
- Quality Assurance – computer and Mobile device applications development, Created and implemented test plans and test procedures for all project and platforms: Experience working with Waterfall, Agile Scrum testing in frame environment for desktop and mobile ( IOS & Android) in QA/UAT/PROD desktop and mobile (both IOS and Android) in QA/UAT/Prod.
- Planned and coordinated all testing objectives per client's request, supervised and/or led the implantation from start of each product to completion for various travel industry partners.
- Application development included multiple project development simultaneously for various clients.
- Worked closely with project manager to coordinate with Web Development teams for production releases.
- Identify, record, document and track bugs through the system's dashboard.
- Knowledge.
- Responsible for gathering and documenting; reporting results outcome of test executions and all information needed to support ongoing testing; specs, copy decks, test scripts and reporting all risks, defects and needed changes and coverage (some knowledge of SQL).
- Compared and analyzed system behavior vs.
- Expected results of all device test runs.
- Estimated, prioritized, planed, and coordinated testing activities.
- Collaborated with both back-end and front-end developers to ensure proper testing process execution, as well as Design and Business Analysis teams to review all customers' expectations.
- Participated in and contributed to internal design reviews of testing materials.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Consulted with product owners and developers to fully understand intended features and functionality.
- Assessed and tested builds to uncover bugs and assisted in finding resolutions.
- Supervised and guided inspectors, technicians and other staff.
- Appraised customers' requirements and worked to maintain high satisfaction.
- Managed company onboarding processes, interviewing and selecting new quality assurance personnel and cultivating teamwork and technical proficiency in training.
- Drafted and developed rework procedures to optimize processes and workflow.
Marketing/Merchandise Coordinator, Company Name, May 2011-January 2014City, State
- Implemented marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives.
- Planed and organized promotional presentations and all community fundraisers.
- Tracked product line sales and costs by analyzing and entering sales, expense, and new business data.
- Prepared marketing reports by collecting, analyzing, and summarizing sales data.
- Tracked travel promotions for future forecasting and advertising budget.
- Lead on all community events, calendar and planning for coordinated efforts with local Chamber of commerce office.
- Communicated & collaborated with local merchants in big community festival events, including assured local media presence for print and television.
- Supported sales staff by providing sales data, market trends, forecasts, account analysis, new product information; relaying customer services requests.
- Researched competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintained research databases.
- Planed meetings and trade shows by identifying, assembling, and coordinating requirements: establishing contacts, developing schedules and assignments as well as coordinating mailing lists.
- Monitored budgets by comparing and analyzing results with plans and forecasts.
- Updated job knowledge by participating in educational opportunities, including trade publications and other market indicating databases.
Education and Training
Associates of ArtsLetters, Arts, and Science, , , El camino college, , CityStateJuly 1996
BAMarketing Int'l Business, , Ashford University, November 2021
Languages
Fluent in both English and Spanish: written and spoken
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Resume Overview
School Attended
- El camino college
- Ashford University
Job Titles Held:
- Compliance Coordinator
- Quality Assurance Manager
- Marketing/Merchandise Coordinator
Degrees
- Associates of Arts
BA
