Motivated Quality Assurance Test Engineer with extensive computer science experience. Committed to creating reliable, functional and user-friendly programs and systems. Organized team member creates comprehensive testing plans to assess functionality and prevent bugs. Highly experienced, reliable, always ready to contribute toward the company’s goals.
Skills
Quality improvement strategy
Process control documentation
Quality assurance controls
Test case development
Framework development
Software system testing
Testing protocols
Staff mentoring
Test planning
Critical thinking
Supervision
Collaboration
Friendly, positive attitude
Project planning
Team management
Education and Training
El camino collegeTorrance, CaExpected in 07/1996 – –Associates of Arts:Letters, Arts, and Science - GPA:
Ashford University, Expected in 11/2021 – –BA:Marketing Int’l Business - GPA:
Audited carrier’s key performance indicators and created a dashboard for analysis on carrier trends, with key metrics and suggested improvement opportunities.
Reviewed all carrier’s documentation to ensure compliance with ALC policy as set up in the company’s Oracle system database and updated carrier files.
This position required a great deal of organization and computer skills (Oracle, Outlook, Excel) in a fast pace environment while coordinating with multiple carriers.
Conducted a cost impact analysis of increases/decreases in fuel prices on carrier rates by providing real time analysis and recommending the most viable options and cost efficiency to increase ALC profit margin.
Built positive working relationships with other department managers through effective communication.
Created and managed training classes to educate new hires and existing employees about compliance concerns.
Supported strategic development and objective setting by analyzing audit outcomes and generating actionable recommendations.
Planned and executed compliance audits to check company policies, procedures and controls.
Collected, input and analyzed information to make effective evaluations of company operations.
Helped branch offices with carrier related issues, helped carriers with technical aspect of using our load board to ensure compliance with ALC policies.
Quality Assurance – computer and Mobile device applications development, Created and implemented test plans and test procedures for all project and platforms: Experience working with Waterfall, Agile Scrum testing in frame environment for desktop and mobile ( IOS & Android) in QA/UAT/PROD desktop and mobile (both IOS and Android) in QA/UAT/Prod.
Planned and coordinated all testing objectives per client’s request, supervised and/or led the implantation from start of each product to completion for various travel industry partners.
Application development included multiple project development simultaneously for various clients.
Worked closely with project manager to coordinate with Web Development teams for production releases.
Identify, record, document and track bugs through the system’s dashboard.
Knowledge.
Responsible for gathering and documenting; reporting results outcome of test executions and all information needed to support ongoing testing; specs, copy decks, test scripts and reporting all risks, defects and needed changes and coverage (some knowledge of SQL).
Compared and analyzed system behavior vs.
Expected results of all device test runs.
Estimated, prioritized, planed, and coordinated testing activities.
Collaborated with both back-end and front-end developers to ensure proper testing process execution, as well as Design and Business Analysis teams to review all customers’ expectations.
Participated in and contributed to internal design reviews of testing materials.
Created, edited, and updated project manuals and technical documentation used by entire QA team.
Consulted with product owners and developers to fully understand intended features and functionality.
Assessed and tested builds to uncover bugs and assisted in finding resolutions.
Supervised and guided inspectors, technicians and other staff.
Appraised customers' requirements and worked to maintain high satisfaction.
Managed company onboarding processes, interviewing and selecting new quality assurance personnel and cultivating teamwork and technical proficiency in training.
Drafted and developed rework procedures to optimize processes and workflow.
Montrose Travel - Marketing/Merchandise Coordinator City, STATE, 04/2011 - 12/2013
Implemented marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives.
Planed and organized promotional presentations and all community fundraisers.
Tracked product line sales and costs by analyzing and entering sales, expense, and new business data.
Prepared marketing reports by collecting, analyzing, and summarizing sales data.
Tracked travel promotions for future forecasting and advertising budget.
Lead on all community events, calendar and planning for coordinated efforts with local Chamber of commerce office.
Communicated & collaborated with local merchants in big community festival events, including assured local media presence for print and television.
Supported sales staff by providing sales data, market trends, forecasts, account analysis, new product information; relaying customer services requests.
Researched competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintained research databases.
Planed meetings and trade shows by identifying, assembling, and coordinating requirements: establishing contacts, developing schedules and assignments as well as coordinating mailing lists.
Monitored budgets by comparing and analyzing results with plans and forecasts.
Updated job knowledge by participating in educational opportunities, including trade publications and other market indicating databases.
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