• Leading 30+ engineering, product, and sales team members across Microsoft's business units to deliver a connected customer support experience to $5M of Microsoft's Capital Market accounts in Financial Services.
• Collaborating with customer executives to understand transformation goals, then developing and delivering product support projects to ensure successful adoption of Microsoft investments across Azure, D365, and M365 solutions leading their digital transformation
• Managing catastrophic/critical level technical escalations to drive customer issues to resolution.
• Capital Markets Renewals Lead
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