Motivated customer service specialist with over 10 years experience in a fast-paced, team-based environment. Expertise in delivering support services and resolving customer complaints. Seeking associate role contributing to the success of the organization.
Hard working and self-motivated
Material inventory skill
Adheres to customer service procedures
Customer service award
Advanced clerical knowledge
Clear oral/written communication
Excellent multi-tasking ability
Microsoft Office expertise
Medicare/Health lnsurance knowledge
Complaint Specialist , 03/2011 to 10/2016 Quality Health Strategies – Easton, MD
Received, screened and routed incoming calls.
Met challenging quotas for productivity and accuracy of work.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Met or exceeded service and quality standards every review period.
Investigated and resolved Medicare complaints in a timely and empathetic manner.
Entered complaint reports with high levels of accuracy.
Research and prepared complaints for review.
Prepared and presented during ISO Audit (2015)
Received Complaint Specialist of the year award (2013)
Offer research, attention to detail and organizational and problem solving skills.
Customer Service Representative , 02/2007 to 11/2010 CloseCall America – Stevensville, MD
Answered a constant flow of customer calls.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Resolved service, pricing and technical problems for customers.
Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
Bulk Shipping Supervisor , 12/2004 to 10/2006 Medifast Distribution Center – Ridgely, MD
Directed five warehouse shipping associates.
Trained staff on material handling processes
Recommended and executed quality improvements for production and product quality.
Successfully managed production activities so all orders were shipped on time.
Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
Determined suitable crewing requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
Bulk Shipping Tech , 08/2003 to 12/2004 Medifast Distribution Center – Ridgely, MD
Ensured timely response in picking, packing and shipment of orders.
Followed company procedures to maintain work environment in a neat and orderly condition.
Communicated operational issues and changes to supervisor on regular basis.
Accurately read, understood, and carried out written instructions.
Provided outstanding customer service.
Used item numbers to properly stock warehouse and production lines.
High School Diploma: 2000 Queen Anne's County High School - Centreville, MD