Community Service Specialist Resume Example

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COMMUNITY SERVICE SPECIALIST
Summary

Exercise sound judgment in making decisions; analyze complex information; develop plans to address-identify issues; self-motivated and articulate; strong writing skills and knowledge of proper documentation techniques; provide support and constructive feedback in interpersonal interactions with both staff and diverse client groups.

Highlights

Microsoft Office Proficient


Microsoft Excel Level 1 & 2 Certification


Proficient in Microsoft Word, Outlook, Office, Excel, PowerPoint

Experience
Community Service Specialist
May 2011 to August 2015
Company NameCity, State

Review and evaluate all reports written for Family and Intrapersonal Violence submitted by the officers. Manage client caseload via Case Management System. Assists with complaint forms; takes photos of complainants; sends any pertinent evidence to the Special Victims' Unit. Provides necessary crisis intervention. Makes initial determination of services needed by clients and makes appropriate agency referrals. Conducts periodic home visits to clients when necessary. Assists with the Office of the Attorney General's Crime Victim Compensation application. Works in conjunction with the Department of Family and Protective Services when necessary. Organize and prioritize assigned reports. Attends weekly Roll Call sessions. Communicates clearly and effectively, both verbally and in writing.

Client Service Coordinator
July 2008 to May 2011
Company NameCity, State
  • Manage client caseload via Case Management System Provide crisis-intervention Respond to emergencies in shelter De-escalate client-to-client situations Facilitate weekly support groups/workshops Attend weekly staff meetings Attend intra-agency meetings Assist with Crime Victim Compensation application Utilize Remote Access to verify Crime Victim Compensation status.
Field Office Manager
July 2007 to July 2008
Company NameCity, State
  • Directed all constituent problems/issues to appropriate City staff for assistance, by maintaining effective communication between constituents and appropriate COSA departments Special Events Coordinator for several Town Hall Meetings, Advisory Boards, and seasonal festivals and events District 5 Representative at a variety of Boards and Commission and Neighborhood Association Meetings Performed related duties and fulfilled responsibilities as required Council Aide, Councilwoman Patti Radle, District 5.
Council Aide
November 2006 to July 2007
Company NameCity, State
  • Maintained effective communication between the Councilwoman, COSA staff, citizens, and the media Coordinated briefing sessions and meetings Distributed correspondence to appropriate COSA departments; and prepared response statements to COSA departments, outside agencies, and citizens Performed research for special projects as assigned by the Councilwoman and compiled and summarized information to submit to appropriate parties Attended and participated in meetings Stayed abreast of City policies and procedures Performed related duties and fulfilled responsibilities as required.
Policy Advisor
March 2006 to September 2006
Company NameCity, State
  • Researched, prepared, and saw through fruition the Air Quality Health Alert Banner Project Under direct supervision of the Councilman, maintained effective communication between the Councilman, Mayor, COSA staff, the media and citizens Coordinated briefing sessions and meetings Provided highly responsible and complex administrative support to the Councilman Performed research on special projects as assigned by the Councilman and compiled and summarized information to appropriate staff Attended City Council meetings Provided staff assistance to the Councilman during City Council Meetings and attended to his requests.
Lawsuit Production Coordinator
February 1998 to November 2005
Company NameCity, State
  • Proofed and verified defendant/property information on the tax roll for the collection of Ad Valorem taxes.
  • Created and maintained statistical collection records and records of defendants' accounts once lawsuits were filed against them.
  • Proofread, assembled, and filed said petitions/citations for the collection of delinquent taxes on behalf of Bexar County and several other taxing jurisdictions statewide.
Education
Bachelor of Art : Criminal JusticeUniversity of TexasCity, StateCriminal Justice
Languages
Read/Write Spanish
Skills
administrative support, Ad, agency, Attorney, Case Management, Council, crisis intervention, crisis-intervention, client, clients, Special Events, Meetings, Access, Microsoft Excel, Excel, Microsoft Office, Office, Outlook, PowerPoint, Microsoft Word, Works, policies, Quality, Read, research, Spanish, supervision, tax, taxes, workshops, written

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Resume Overview

School Attended

  • University of Texas

Job Titles Held:

  • Community Service Specialist
  • Client Service Coordinator
  • Field Office Manager
  • Council Aide
  • Policy Advisor
  • Lawsuit Production Coordinator

Degrees

  • Bachelor of Art : Criminal Justice

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