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Community Service Officer Resume Example

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COMMUNITY SERVICE OFFICER
Professional Summary

Multi-talented team member consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Community Relations
  • Service calls
  • Report writing
  • Foot patrol
  • Merchandising expertise
  • Stocking and replenishing
  • Adapt to diverse groups
  • Relationship Building
  • Client Service
  • Excellent people skills
  • Communication skills
  • Product and service sales
  • Social perceptiveness
  • Cash register operation
  • Flexible schedule
  • Cash Handling
  • Professional demeanor
  • Multi-tasking strength
  • Sales expertise
  • Point of sale knowledge
  • Merchandising understanding
  • Problem-solving skills
  • Exceptional customer service
  • Upselling
  • Interpersonal skills
Work History
08/2018 to CurrentCommunity Service OfficerFlorida Atlantic University | Boca Raton, FL
  • Prepared accurate and thorough reports for CSOs, including burglary and theft reports.
  • Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
  • Increased customer satisfaction by resolving residential issues.
  • Performed several administrative duties, including room transfers, incident reports and maintenance requests.
  • Coached students on useful life and personal care skills.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Led by example through mature behavior consistent with university regulations and rules.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
  • Analyzed and produced course-of-action reports and escalated issues to management when necessary.
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
  • Responded quickly to emergency situations, typically within three minutes of alarm sounding to assess and deflect issues.
  • Prepared regular written logs and incident report at close of each shift for distribution to community service officer.
08/2018 to 08/2019Bulk ClerkSprouts Farmers Market Inc. | Peachtree City, GA
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Completed physical inventory counts each month.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Greeted customers and directed to requested products.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
09/2017 to 06/2018Grill Team Crew MemberChipotle Mexican Grill Inc. | Boca Raton, FL
  • Sanitized and cleaned all food prep equipment, workstations and utensils.
  • Restocked all cooking ingredients on a daily basis to maintain optimum inventory.
  • Processed large orders for special events and catering services.
  • Trained new personnel on safe handling procedures for raw foods.
  • Assisted with food preparatory work by cutting and skewering meat, mixing sauces and making vegetable garnishes.
  • Read food order slips and accepted verbal instructions by waitstaff to prepare dishes for customers.
  • Received orders from customers and input into order management system.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
06/2014 to 07/2017Customer Service RepresentativeInnovative Arts Inc. | FAYETTEVILLE, GA
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
  • Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
  • Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
Education
Expected in 05/2021BBA | FinanceFlorida Atlantic University, Boca Raton, FL
05/2017High School DiplomaSandy Creek High School, Tyrone, GA
Affiliations
  • Habitat for Humanity Volunteer
  • Kappa Alpha Psi Fraternity Incorporated
  • Evange-living Youth Prayer Ministries
Choir Director

I am a choir director for two churches and a highschool. I assist in teaching the members different songs of varying difficulty. I also teach them how to read music.

EYPM Leader


As a leader in the EYPM ministry, I have been an active participant in helping to meet the needs of the community. The EYPM ministry targets young people, ages 12-24, both in the church and in the community. We seek to give teenagers a forum to discuss and manage issues such as teen depression, bullying, dating, and many other relevant topics. As one of these ministries leaders, I have been fortunate enough to be able to visit homeless shelter, refugee centers, and nursing homes to serve meals, distribute clothing, and visit the sick.

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Resume Overview

Companies Worked For:

  • Florida Atlantic University
  • Sprouts Farmers Market Inc.
  • Chipotle Mexican Grill Inc.
  • Innovative Arts Inc.

School Attended

  • Florida Atlantic University
  • Sandy Creek High School

Job Titles Held:

  • Community Service Officer
  • Bulk Clerk
  • Grill Team Crew Member
  • Customer Service Representative

Degrees

  • Expected in 05/2021 BBA | Finance
    05/2017 High School Diploma

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