Community Service Officer Resume Example
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COMMUNITY SERVICE OFFICER
Professional Summary
Multi-talented team member consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
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Work History
08/2018 to CurrentCommunity Service OfficerCity Of Sanford | Sanford , FL
- Prepared accurate and thorough reports for CSOs, including burglary and theft reports.
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
- Increased customer satisfaction by resolving residential issues.
- Performed several administrative duties, including room transfers, incident reports and maintenance requests.
- Coached students on useful life and personal care skills.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Led by example through mature behavior consistent with university regulations and rules.
- Remained flexible in rapidly changing environments and adapted to developing situations.
- Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
- Analyzed and produced course-of-action reports and escalated issues to management when necessary.
- Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
- Responded quickly to emergency situations, typically within three minutes of alarm sounding to assess and deflect issues.
- Prepared regular written logs and incident report at close of each shift for distribution to community service officer.
08/2018 to 08/2019Bulk ClerkSprouts Farmers Market | Miramar , FL
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Completed physical inventory counts each month.
- Managed timely and effective replacement of damaged or missing products.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Greeted customers and directed to requested products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
09/2017 to 06/2018Grill Team Crew MemberReal Alloy | Morgantown , KY
- Sanitized and cleaned all food prep equipment, workstations and utensils.
- Restocked all cooking ingredients on a daily basis to maintain optimum inventory.
- Processed large orders for special events and catering services.
- Trained new personnel on safe handling procedures for raw foods.
- Assisted with food preparatory work by cutting and skewering meat, mixing sauces and making vegetable garnishes.
- Read food order slips and accepted verbal instructions by waitstaff to prepare dishes for customers.
- Received orders from customers and input into order management system.
- Elevated customer satisfaction through followup and enthusiastic customer service.
06/2014 to 07/2017Customer Service RepresentativeInnovative Arts Inc. | City , STATE
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
- Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
Education
Expected in 05/2021BBA | FinanceFlorida Atlantic University, City, State
05/2017High School DiplomaSandy Creek High School, City, State
Affiliations
- Habitat for Humanity Volunteer
- Kappa Alpha Psi Fraternity Incorporated
- Evange-living Youth Prayer Ministries
Choir Director
I am a choir director for two churches and a highschool. I assist in teaching the members different songs of varying difficulty. I also teach them how to read music.
EYPM Leader
As a leader in the EYPM ministry, I have been an active participant in helping to meet the needs of the community. The EYPM ministry targets young people, ages 12-24, both in the church and in the community. We seek to give teenagers a forum to discuss and manage issues such as teen depression, bullying, dating, and many other relevant topics. As one of these ministries leaders, I have been fortunate enough to be able to visit homeless shelter, refugee centers, and nursing homes to serve meals, distribute clothing, and visit the sick.
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Resume Overview
School Attended
- Florida Atlantic University
- Sandy Creek High School
Job Titles Held:
- Community Service Officer
- Bulk Clerk
- Grill Team Crew Member
- Customer Service Representative
Degrees
- Expected in 05/2021 BBA | Finance
05/2017 High School Diploma
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