Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seeking a position in a career to encompass my passion in community development and creating affordable housing. Experienced with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Results-oriented Lending Officer with knowledge in a wide range of loan products. Professional in working with different customers to meet individual needs and maximize revenue. Analytical problem-solver tenacious in pursuing sales opportunities.

  • Analysis and strategic planning in affordable housing, finance, and construction.
  • Community and Partnership development.
  • Performance standards and analysis
  • Proficient in English and Spanish
  • Program leadership
  • Multitasking and prioritization
  • Interpersonal and new behavior skills development
  • Supervision of staff and customers
08/2019 to Current Sr. Lending Officer Citizens Financial Group, Inc. | Holyoke, MA,
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
03/2016 to Current Community Revitalization Loan Officer Residential Mortgage Services | City, STATE, Considerable knowledge and application of affordable loan programs in revitalization zones Monitored and tracked transactions from origination to closing
Delivered prompt, accurate and excellent customer service.
Researched and resolved customer challenges regarding the loan process
Developed, managed, and utilized real estate knowledge.
Managed multiple branch locations.
Developed numerous clients through networking and seminar marketing and teaching.
Loaded consumer loan applications into loan processing program.
Collaborated with legal and accounting professionals to assist customers and develop centers of influence .
08/2013 to 03/2016 CRA Loan Officer Accurate Financial ,LLC | City, STATE, Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Provided expert financial advice on mortgage and both educational and personal loans.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
Educated customers on the variety of loan products and available credit options.
12/2004 to 03/2016 Broker/Manager State Of CT CSSD | City, STATE, Oversaw performance and quality of service for 35 employees in origination, processing, accounting, and assistant positions
Sourced and developed sales leads to increase client base. 
Developed strategies for improving sales and profit.
Executed integrated advertising campaign across multiple media channels.

Guided homebuyers and sellers through the process of short sales.
Negotiated contracts and coordinate with lenders, attorneys and inspectors.
Created and maintained a large client base by meeting needs and providing exceptional customer service.
Developed close relationships with area realtors and promoted builders to boost referral network.
Ensure that services, including counseling, case management, education are provided to a diverse client base.
Collaborated with organizational leadership in the community to strategically affect the direction of operations.
Developed improvements to target key areas of improvement.
Resolved variances in accounts and reconciled with bank statements.
Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
09/1995 to 03/2005 Juvenile Probation Officer II Company Name | City, State,
Recommended probation conditions to the court, including drug treatment, vocational rehabilitation and mental health programs.
Participated in probable cause and revocation hearings to stay informed of the relevant legal processes. Supervised 90+ youth offenders on court orders Prepared behavior social reports for judge reviewsReported violations of supervision conditions to the State’s Attorney’s office.
Prepared short and long-range action and behavior plans to address a wide variety of client and family  needs. Investigated cases, interviewed parents and offered to counsel in times of crises. 
Drug Monitored and Documented case fi
Developed professional relationships with offenders through home, school, detention and community visits.
Facilitated cognitive behavioral programs with offenders in a group setting.
Education and Training
Expected in 1995 Bachelor of Arts | History University of CT , Storrs, CT GPA:
Expected in 2005 MSW | Community Organization UConn School of Social Work, West Hartford, CT GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length

Resume Overview

School Attended

  • University of CT
  • UConn School of Social Work

Job Titles Held:

  • Sr. Lending Officer
  • Community Revitalization Loan Officer
  • CRA Loan Officer
  • Broker/Manager
  • Juvenile Probation Officer II


  • Bachelor of Arts
  • MSW

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: