community relations coordinator resume example with 20+ years of experience
Educated individual with over 31 years of experience in the aging Field. Hardworking and passionate with strong organizational skills eager to secure Senior Center Supervisor position in a leading edge center. Tireless team player known for staying poised and calm in fast-paced environments. Excellent reputation for resolving problems and improving customer satisfaction. Ready to help team achieve center goals.
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- Developed and executed quarterly rolling calendar of events
- Stayed within budget for marketing expenses
- Marketed offerings and services to community
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders
- Organized spaces, materials and catering support for internal and client-focused meetings
- Resolved issues through active listening and open-ended questioning, escalating major problems to Director of Operations
- Coordinated individual duties after careful evaluation of each associate's skill level and knowledge
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Trained team members on new services and products to support promotional efforts
- Guided 125 team members and provided constructive feedback, resulting in higher morale and increased employee retention
- Promoted culture of excellent customer service across all departments
- Planned and executed summer day camps for 250 children
- Secured monthly speakers with expertise on relevant aging topics
- Built a Personal Emergency Response System program, including inventory maintenance, customer contact, establishing appointments, installations, contract maintenance, problem-solving and staff management
- Kept high average of performance evaluations over 20+ years
- Managed day-to-day business operations
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations
- Maintained up-to-date administrative records to monitor operational conditions
- Developed and nurtured lasting customer relationships by providing quality care and responding quickly to concerns or issues
- Created and managed marketing budget and monthly reporting
- Identified new opportunities to enhance communication with team members, leveraging internal communication channels and executing tactics for delivering key messages and information to audience
- Generated sales through effective networking and marketing strategies to grow new business and increase productivity
- Supervised marketing and planning activities to exceed sales and goals
- Directed marketing projects through conceptual planning, schedule management and final implementation
- Built and strengthened strategic relationships with advertising agencies and referral partners
- Continually maintained and improved company's reputation and positive image in markets served
- Offered community presentations to help build awareness of organization's mission
- Designed volunteer handbook and established volunteer networking group to address specific issues
- Managed 250 volunteers by addressing scheduling issues, performance issues and volunteer needs
- Maintained daily operations by completing administrative paperwork and performing telephone correspondence and database entry
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks
- Organized and coordinated community outreach events and workshops
- Conducted volunteer interviews and assessments to screen qualified volunteers for position
- Recruited, interviewed and hired staff members offering exceptional talent
Committees/Boards
Professionals Focused on Aging, Established and Chair, 2001-Present
Friends of the Portage Senior Center, Board Member, 2007-Present
Presbyterian Villages of Michigan, Village of Sage Grove, Board Member, 2011-Present
Kalamazoo County Older Adult Services Advisory Council, Member, 2016-Present
Western Michigan University Center for Disability Services Advisory Council, Member, 2019-Present
Milwood Neighborhood Watch Association, Board Member, 2019-Present
Lending Hands of Michigan, Former Board Member, 2007-2019
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Resume Overview
School Attended
- Western Michigan University
- Kalamazoo Valley Community College
Job Titles Held:
- Community Relations Coordinator
- Owner/Operator
- Director of Marketing and Admissions
- Director of Volunteer Services
Degrees
- Bachelor of Science
- Associate of Arts
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