Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

20+ years experience working with a diverse population in the Education, Human Services and Medical fields. Skilled at social and medical case management, career exploration, patient education, positive behavior support, multidisciplinary teamwork, counseling and supervisory experience. Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Approach
  • Budget
  • Counseling
  • Data analysis
  • Diagnosis
  • Documentation
  • Educator
  • Functional
  • Materials
  • Presenting
  • Public speaking
  • Quality
  • Staff training
  • Transportation
  • Workshops
  • Customer support and assistance
  • Organization
  • MS Office
  • Communications
  • Planning and coordination
  • Process improvement
  • Operational improvement
  • Relationship development
  • Project organization
  • Inventory management
  • Customer service
  • Assistance program knowledge
  • Community outreach
01/2019 to Current
Community Practice Resource Center Coordinator Xylem Inc. Seneca Falls, NY,
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Managed delivery of social services for [Number] [Type] residents in need of [Type] and [Type] assistance.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
12/2012 to 02/2017
Project manager Roswell Park Cancer Institute, Peri-Operative Surgical & ICU Patient Navigator City, STATE,
  • For the creation of “Resource Centers” in all Community Practice sites.
  • Oversee all aspects of budget; building and design; choosing appropriate patient education, ordering all supplies and building a library of materials for patients & caregivers.
  • Recruits, trains, schedules and supervises volunteers.
  • Counsels and educates patients and caregivers on an individual basis on nonclinical chemotherapy orientation and side effects; connects patients and families with support resources, Interpret, decipher, prioritize and deliver medical jargon from operating room surgeons, anesthesiologists and nurses to families awaiting information during surgical procedures.
  • Provide support for patients, their families and caregivers throughout diagnosis, treatment and recovery.
  • Provide support and timely information to the families of patients who are undergoing surgical procedures in the Peri-Operative Suite.
  • Correspond with surgeons to connect families with staff for follow up information from surgery.
  • Assist with streamlining communication between the OR/Surgeons/PACU/ICU and patient caregivers and families.
  • Service patients at RPCI to ensure that continuous quality care is received in a positive environment.
  • Assist with the connection for patients and families from community and clinical referrals for assessment and treatment.
  • Assist patients in accessing needed resources and services to allow them to move through the spectrum of care into long term survivorship while coordinating with internal services, outreach programs and transportation services to facilitate care.
02/2009 to 05/2013
Home Clinical Coordinator, Supervisor Autism Services, Inc City, STATE,
  • Educate parents and caregivers and providers on positive behavioral modification, support and counseling services to a culturally diverse group of families with children living at home with an Autism Spectrum Disorder diagnosis.
  • Public speaking workshops and trainings.
  • Evaluate and offer strategies to adult providers relating to behavioral need areas.
  • Maintain impeccable records, documentation in line with NYS OPWDD standards.
  • Supervised 5 clinical therapists comprised of PT,OT & SLP.
  • Referrals provided for continuing educational need areas including webinars and local/regional workshops.
10/1994 to 02/2009
Clinical Behavioral Specialist Baker Victory Services City, STATE,
  • Educator of psychological/counseling services to a culturally diverse population comprised of children, adolescents, adults and seniors with chronic medical and developmental delays in an Intermediate Care Facility.
  • Responsible for assessment utilizing Functional Behavior Assessment, treatment design and data analysis.
  • Performed psychological standardized testing, evaluations, admissions and discharges.
  • Worked alongside physicians, nurses, parents, guardians, therapists, as part of a multidisciplinary treatment team.
  • Involved in education, staff training, orientation for new staff, advocacy, intake evaluation, discharge planning and treatment team approach.
  • Responsible for presenting and resolving all human rights issues with a clinical/medical team.
Expected in
Master of Science: Multidisciplinary Studies
Buffalo State College - Buffalo, NY
Expected in
Bachelor of Arts: Psychology
- Buffalo, NY
Expected in
Associate of Arts: Humanities/Social Science
Cayuga County Community College - Auburn, NY

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School Attended

  • Buffalo State College
  • Cayuga County Community College

Job Titles Held:

  • Community Practice Resource Center Coordinator
  • Project manager
  • Home Clinical Coordinator, Supervisor
  • Clinical Behavioral Specialist


  • Master of Science
  • Bachelor of Arts
  • Associate of Arts

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