Community Outreach Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile
Consumer Education leader with over 20 years experience providing consumer education and outreach programs to thousands throughout Pennsylvania. Excellent in cultivating and maintaining close working relationships with legislators, government agencies, consumer advocates, heath/human service providers and aging seniors. Experienced in designing and executing educational events, seminars, conferences, forums and roundtable discussions. Seasoned professional with outstanding presentation skills and a high level of knowledge of energy topics and industry issues. My work represents the desire to include consumer voices in the energy industry for fair balanced inclusion of all Pennsylvanians; in particular Pennsylvanians most economically challenged.
Skill Highlights
  • Consumer Education
  • Community Outreach Liaison 
  • Consumer Protection 
  • Government Relations 
  • Public Relations 
  • Media Relations 
  • Marketing Strategies/campaigns
  • LNG Exports & Infrastructure 
  • Manufacturing/Petrochemical
  • Project management
  • Leadership/communication skills
  • Small business development
  • Client account management
  • Self-motivated
  • Coordinated Energy Day of Training for legislative constituent services staff in Philadelphia.
  • Streamlined the communications process of seeking input and feedback for the development of consumer education materials within the Office of Communications.
  • Assisted in the launch of the Electric Choice program.
  • Recognized by management in formal performance evaluations for advanced knowledge of PUC and utility issues.
  • Consistently commended for outstanding skills in consumer education and community engagement throughout the region. 
Professional Experience
06/2012 to Current Community Outreach Manager Hersha Hospitality Management, Lp | Hummelstown, PA,
  • Community Outreach Managers role involves a significant amount of time outside of the office representing the MSC at energy/industry events, grassroots meetings, business forums, conferences and training sessions throughout Pennsylvania.
  • Required to travel throughout major metropolitan communities, where key relationships with stakeholders at all levels must be strengthened and forged to enhance the industry's presence.
  • Responsible for working with 20 committees, staff and the Board of Directors to execute a robust metropolitan grassroots educational outreach campaign.
  • Reports directly to the Vice President of Government Affairs and indirectly to the President/CEO.
  • Organizes outreach events for MSC members and helps develop the necessary strong personal relationships with key individuals.
  • Develops professional relationships to shape communications strategies with key messages to networks, organizations, associations, business councils, environmental interest groups, educational institutions, local government officials, and other key leaders in Pennsylvania.
  • Contributes to the development of collateral materials to be distributed such as MQ magazine, monthly newsletter, Natural Gas End Use Committee reports, South Eastern Pennsylvania Regional Task Force reports and social media initiatives.
  • Provided over $300,000.00 dollars in sponsorships that poured into communities across Pennsylvania for Energy training centers, stem education programs and many more organizations and programs throughout the region.
  • Developed a long-standing partnership with the Ipraxis Science program by partnering our industry experts into the classrooms to teach curriculum on the Energy industry and career opportunities
  • Participates as a Science fair guest judge and career day speaker/presenter.
  • Conducts successful educational tours for business leaders, legislators and consumers.
  • Contributes written articles in MQ magazine for the Community Outreach and regional activities section.
  • Contributor - A Pipeline for Growth - Fueling Economic Revitalization with Marcellus and Utica Shale Gas book, Environmental Mitigation Analysis and best practice Recommendations section.
  • One of the organizers of the Shale Insight Conference.
  • Contributed to MSC Industry Rally 2014 that reached over 10,000.00 people.
  • Testifies at consumer input hearings within the region.
08/1995 to 06/2012 Senior Communications Specialist Advisor Group | Norcross, GA,
  • Performed the function of regional Senior Communications Specialist by strategically initiating, planning and presenting at roundtable discussions, workshops, conferences, forums, hearings, events and meetings focused on energy efficiency, water conservation, renewable energy, electric/gas competition, PA Power Switch and the regulatory process.
  • Collaborated with other office of communications staff and departments to development fact sheets for Marcellus Shale Impact Fee (Act 13), Energy Efficiency Conservation Plans (Act 129) and other departmental fact sheets.
  • Coordinated and facilitated the annual Be Utility Wise educational events in Philadelphia, Erie, and Reading.
  • Proactively promoted new, an educational shopping website to consumers, utilities, suppliers and other stake holders.
  • Performed on going customer market research, demographic profiling to identify and capitalize on new partnerships with "hard to reach" groups.
  • Introduced new educational materials on the state's Bona Fide Retail Request program to get high speed Internet into homes; the restructuring of the electric industry and the state's transition to higher generation rates; and how the net metering and interconnection standards impacted residents under the Alternative Energy Portfolio.
  • Provided feedback on proposed Consumer Education on Consumer Rights and Protections in a Protective Market, a statewide campaign and online effort to inform residents and small businesses about how to shop smart, protect them selves in a competitive market and know their rights and responsibilities.
  • Successfully operated at a higher level of independence, responsibility, accountability and initiated a set of standards for the Philadelphia office by setting monthly educational outreach goals for the region.
Expected in 2006 Bachelor of Arts Degree | Organizational Management Eastern University, St. David, PA GPA:
Organizational Management
Expected in Certificate: Fundamentals of Energy | University of Colorado, Denver, CO GPA:
Professional Affiliations
Governor Tom Wolf 's Transitional Team - Department of Environmental Protection Greater Philadelphia Energy Action Team Former Vice Chair for the American Association Blacks in Energy Philadelphia Chapter Board of Trustees Special Olympics Philadelphia Women In Energy/Network
  • Recognized for Outstanding years of service - PA PUC Ipraxis Stem Advocate of the Year Award MSC 2015 Joan Shepp Woman of Substance & Style Award, 2015 Urban Business Alliance, Icons Replicating Powerful Black Women, 2010

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Resume Overview

School Attended
  • Eastern University
  • University of Colorado
Job Titles Held:
  • Community Outreach Manager
  • Senior Communications Specialist
  • Bachelor of Arts Degree
  • Certificate: Fundamentals of Energy

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