Community Outreach Manager Resume Example Hero Practice Services

COMMUNITY OUTREACH MANAGER

Professional Summary

Passionate, driven, client focused who is dedicated to serving at risk populations impacted by health inequalities and social injustices. Excels at community engagement, social services, public health and project coordination. More than 15 years of coordinating community service programs, collaborating with service and Medicaid providers, implementing outreach plans, developing a network of resource services, and fostering positive relationships amongst community members. dedicated to our goal of advancing the health and well-being of the

Skills

Proficient in [Software]
Project organization

Relationship development

Work History

Community Outreach Manager05/2018 to Current
Hero Practice Services – Colorado Springs, CO

Develop and manage comprehensive community engagement/outreach strategies for the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.
Project Manager on several internal ventures such as the Outreach Certification Proposal, New Mexico Community Outreach Expansion, California Community Outreach Expansion, and iPad Salesforce Conversion. Achieve new patient acquisition goals for 17 practice locations in Colorado Springs, Pueblo, New Mexico, and California.
Collaborate and uphold community partnerships who serve low income communities within Colorado, New Mexico, and California regions. Manage, facilitate, and coordinate meetings/events within underserved communities. Arrange dental, vision, and tooth fairy events/screenings within disadvantaged schools and communities. Build positive payor relationships with Managed Care organizations to ensure proper reimbursement and contracting obligations are well managed.
Frequently meet with practice leaders, outreach team, and regional director of operations providing community engagement direction, creating timelines, setting benchmarks, feedback, and guidance. Create and manage outreach projection schedules and manage to completion. Improve metrics to measure effectiveness and increase ROI. Maintain 7 practice outreach budgets and process monthly expense reports. Manage school/community contracts.

Lead Member Connections Representative11/2012 to 09/2016
Sunflower Health Plan – Garden City, KS

Educated members on their Medicaid benefits in 40+ counties. Served as an important liaison for Managed Care Organization (MCO) to identify potential barriers in member access. Strived to self-empower members to utilize their Medicaid benefits and personal growth within their communities.
Provided case management to high-risk members. Caseloads varied from 20-60 members. Conducted outreach by phone, mail, or home visits. Worked closely with human service agencies to assist in identifying resources for members.
Completed assessments, community referrals, Connections Plus Phone Program, health initiatives, risk assessments, benefit questions, provider referral assistance, and specific community projects.
Documented and maintained accurate logs of all outreach activities and member contacts. Coordinated with staff regarding member and community needs.
Maximized team of six in knowledge and productivity by effective training, monitoring, and directing employees in application of best practices and regulatory protocols.
Participated in local community organizations and acquired knowledge and insight regarding healthcare and community member needs. Presented and attended community meetings ranging from continuum of care, Federally Qualified Health Centers, Head Starts, Catholic Charities, United Way, Title 1 Schools, and other nonprofit agencies within Western Kansas.
Arranged and hosted member educational programs, community baby showers, and Title 1 school events.

Case Manager01/2010 to 11/2012
Kansas Children Service League – Garden City, KS

Delivered case management services in nutrition, social services, health, mental health, education, and parent involvement. Implemented Family Partnership Agreement with 30+ families from caseload. Attended home visits, parent conferences, and IEP meetings when necessary. Served as an advocate for families.
Established relationships with community partners/leaders. Identified resources for families. Connected families with community resources and agencies. Attended community meetings, advisory boards, and education/social services trainings. Initiated and tracked community partnership agreements and parent volunteer hours.
Coordinated and facilitated monthly parent meetings. Explored and located parent meeting locations. Collaborated with community partners/leaders to volunteer/present at parent meetings. Arranged childcare and family meals for families. Documented family interactions. Submitted verbal and written reports. Monitored budgets related to social services and parent engagement areas.

Education

Baccalaureate of Social Work (BSW) DegreeExpected in 05/2021Colorado State University- Pueblo, CO

Associate of Science: Science05/2010Garden City Community College- Garden City, KS

Certifications

Salesforce

Resume Overview

Companies Worked For:

Hero Practice Services
Sunflower Health Plan
Kansas Children Service League

School Attended

Colorado State University
Garden City Community College

Job Titles Held:

Community Outreach Manager
Lead Member Connections Representative
Case Manager

Degrees

Baccalaureate of Social Work (BSW) Degree Expected in 05/2021
Associate of Science : Science 05/2010

Community Outreach Manager Resume Example

Resume Score: 80%

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