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Community Outreach Manager Resume Example

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COMMUNITY OUTREACH MANAGER
Summary

Innovative, skilled, and insightful professional with a demonstrated history of coordinating multiple and concurrent projects. Effectively prioritized inquiries and daily duties to remain organized, achieve goals and streamline workflow in executive office settings.

Skills
  • Planning and Logistics
  • Community Outreach
  • Support Services and Resource Coordination
  • Systems Analysis
  • Partnerships and Collaborations
  • Grant Writing
Education and Training
Howard University - Washington, DCM.S.W.: Community, Administration, Policy
Howard University - Washington, DCM.Ed.: Human Development And Family Studies
Clark Atlanta University - Atlanta, GABachelor of Arts: Criminal Justice
Volunteer
  • Advisory Neighborhood Commissioner (ANC 4D)
  • Kennedy Street Advisory and Economic Development
  • Georgia Avenue Business Association
  • Alternative Spring Break Advisor - Howard University - Andrew Rankin Chapel
Certificates
  • Leadership and Managment
  • Project Management
  • Event Coordination
Experience
Community Outreach Manager / WHUT - Washington , DC01/2018 - Current
  • Secured $175,000 from PBS to support educational initiatives in Wards 7 and 8 within 5 months of hire.
  • Acquired supplemental grants totaling $38,000 to sponsor and support community film screenings.
  • Attained in-kind sponsorships to support off-site events valued at $15,000.00.
  • Led digital event transition and increased community screenings by 30%.
  • Co-manages social media platforms (Instagram, Facebook, and Twitter) and website.
  • Launched weekly early learning educators newsletter.
  • Develops engagement strategies to market station sponsored educational and special events.
  • Manages partners portfolio that include non-profit organizations, District government agencies, businesses, and educational institutions.
  • Updates records and accounting reports, including organizing budgets and documentation.
  • Coordinates and produces segments for on-air promotion highlighting the station's community outreach events and local initiatives.
  • Recruits volunteers and schedule staff assignments to maximize the outreach department's impact, efficiency, and program effectiveness.
  • Collaborates with team members to deliver project requirements, develop solutions and meet deadlines.
  • Member of the Howard University Community Collaborative.
Creative Services Contractor / DCTV - Washington , DC06/2014 - 12/2020
  • Appointed Course Instructor.
  • Produced content for on-air broadcasts.
  • Recruited crew members for in-studio and field productions.
  • Edited footage for scheduled segments.
  • Facilitated DCTV Members-Meet-up to increase and retain membership, encourage peer-to-peer learning, and promote networking.
Community Relations Specialist / Department of Aging - Washington , DC03/2014 - 06/2017
  • Appointed team lead for the Mayor's Annual Senior Symposium for 900+ attendees, included 20 workshops, and 60 workshop facilitators.
  • Facilitated relationships with local government agencies, non-profit organizations, Advisory Neighborhood Commissions, Civic Associations, faith-based organizations, and community groups.
  • Facilitated on-site community outreach efforts in Wards 6, 7 and 8.
  • Coordinated Ambassador Academy workshops to provide supplemental training sessions for community volunteers.
  • Co-developed preliminary External Affairs' Communications Plan.
  • Authored press releases and communications materials to share vital information and promote intended messages.
  • Appointed team lead to revamp agency's website to increase usability.
  • Revised newsletter template to enhance visibility and increase readership.
  • Coordinated professional staff retreat for 70+ employees.
  • Led local marketing campaigns reaching over 200,000+ households.
  • Co-managed social media sites.
Director of Communications / Council of the District of Columbia - Washington, DC03/2013 - 03/2014
  • Responded and resolved constituent service requests.
  • Provided Advisory Neighborhood Commissions, Civic Associations, and community organizations meeting reports.
  • Developed press releases.
  • Coordinated media inquiries and press interviews.
  • Produced media advisory reports.
  • Developed speeches and talking points.
  • Prepared daily news reports.
  • Maintained all social media accounts. Increased followers by 80%.
Community Director - Lucy Diggs Slowe Hall / Howard University - Washington, DC08/2006 - 03/2014
  • Ranked Top 4 for Best Residential Facility within 2 years of hire.
  • Created A.C.T.I.O.N Committee (All Community Directors Targeting Ineffective Operations and Non-responses) to streamline operations and improved service delivery by 70% within 1st quarter.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Developed strong, professional relationships with resident assistants, graduate assistants, and residents by initiating collaboration and delivering exemplary service and engagement.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Improved staff morale by optimizing workload to sustain work-life balance.
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Provided day-to-day oversight for student learning initiatives and in-house programming designed to support on-campus residential communities.
  • Established partnerships with community groups, non-profit organizations, and District government agencies.

Hearing Officer / Howard University - Office of Special Student Services

  • Conducted hearings for on-campus cases involving student infractions and Student Code of Conduct violations.
  • Supported physical, emotional, psychological well-being of enrolled students.
  • Provided timely information to access services and resources internally and externally.
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Resume Overview

Companies Worked For:

  • WHUT
  • DCTV
  • Department of Aging
  • Council of the District of Columbia
  • Howard University

School Attended

  • Howard University
  • Clark Atlanta University

Job Titles Held:

  • Community Outreach Manager
  • Creative Services Contractor
  • Community Relations Specialist
  • Director of Communications
  • Community Director - Lucy Diggs Slowe Hall

Degrees

  • Howard University - Washington, DC M.S.W. : Community, Administration, Policy
    Howard University - Washington, DC M.Ed. : Human Development And Family Studies
    Clark Atlanta University - Atlanta, GA Bachelor of Arts : Criminal Justice

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