community living instructor resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

OBJECTIVE: Qualified professional with strong communication and interpersonal skills. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully met diverse needs and addressed issues to maintain efficiency and program outreach. Relayed available resources to potential and confirmed clients. Hard working multi-tasker with time management skills and organizational abilities.

  • Implements training and support services to consumers as specified by the Individual Support Plan (ISP)
  • Bilingual
  • Reporting and documentation
  • Client advocacy
  • Conflict resolution
  • Experience with working with at-risk population
Work History
Community Living Instructor, 09/2017 - Current
Avera Health Gregory, SD,
  • Serves as a liaison for communication and education of patient and family needs
  • Introduced creative ideas by sharing information obtained from other sources to help people learn new program ideas and resources
  • Address several areas of life skills, training and instruction including budgeting, independent living skills training, self-help skills, recreation leisure planning, banking, decision- making, self-advocacy and problem solving
  • Implements training and support services to consumers as specified by the Individual Support Plan (ISP). Provides input for service planning and implementation
  • Participates in team/circle meeting, staff meetings and in-service meetings as required
  • Assists patients in maintaining medical/dental appointments, shopping and other necessary trips
  • Writes documents as assigned such as case notes, medication documentation, special incident reports, and emergency drill summaries
  • Promoted social, emotional and physical health through diverse activities
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Conferred with supervisor to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes
Daycare Provider , 01/2006 - 09/2017
Accentcare Atlanta, GA,

  • Kept notes of behavior issues, food served and medications administered to children.
  • Met with parents about daily activities, positive developments and issues.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Administrative Assistant, 10/2016 - 12/2017
Phoenix Children's Hospital Los Angeles, CA,
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created detailed expense reports and requests for capital expenditures.
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Supported Lead Administrator through personal document management, calendar organization and collateral preparation for meetings.
Case Manager, 10/2019 - Current
Path City, STATE,

• Meet tenants at minimum weekly to provide strengths-based case management and service coordination services designed to assist tenants in obtaining and maintaining stable housing.
• Perform initial comprehensive bio-psychosocial assessment with annual updates.
• In collaboration with the tenant, create a person-centered goal plan addressing short term and long term goals to be reviewed and completed every 90 days.
• Provides in home and mobile case management services in the areas of, but not limited to: independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, linkage to community providers for problematic substance use, primary and mental health care, and all other services needed to assist tenants in reaching their treatment plan goals.
• Conduct crisis and risk assessments in consultation with supervisor/ team. Provide crisis intervention services focused on enhancing the tenants ability to independently problem solve, utilize effective coping skills, and manage and self -coordinate own care.
• Use evidence based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices.
• Provide onsite case management services in the areas of independent living skills, community integration events, employment, benefits establishment, and other services as needed to assist tenants in reaching case plan and treatment plan goals
• Mediate and advocate on behalf of the tenant to help him/her obtain and keep housing, health care benefits, entitlements, transportation, etc.
• Promote tenant health and wellness through coordination services with local healthcare providers including, but not limited to: medical health, mental health, cognitive health, substance dependency, and trauma-services.
• Maintain documentation standards as set forth by the program contract and PATH policies.
• Complete progress notes on every face to face/ telephone contact with tenant or collateral contact within 48 hours.
• Create a monthly calendar of activities including programing at least 2x/week including at least 1 community integration outing, 1 guest speaker, and 1 skill building class (healthy living, recovery, social enterprise, etc.)
• Ensure tenant files are up to date with all file paperwork including consents, ISPs, homeless/disability verification's, and overall general documentation
• Submit all reports on/before due dates (Data Reports, DHS reports, narrative reports, etc.)

B.S: Sociology, Expected in 2012
University Of California, Riverside - Riverside, CA
Status -
  • Thesis: Importance of Inequalities in Organizations
  • Coursework in Social Institutions, Sociology of Family, Child Psychology and Domestic and Sexual Violence
Associate of Science: Social Science, Child Psychology, Expected in 2010
Pasadena City College - Pasadena, CA
Status -
  • CNA program
  • Human Social institutions
  • Sociology of Family
BLS for healthcare providers (CPR and AED),

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Resume Overview

School Attended

  • University Of California, Riverside
  • Pasadena City College

Job Titles Held:

  • Community Living Instructor
  • Daycare Provider
  • Administrative Assistant
  • Case Manager


  • B.S
  • Associate of Science

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