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community liaison intervention specialist resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Quality-focused healthcare professional with 25 years' hands-on experience in clinical administration and patient care, advocacy and consulting. Talented at developing and actualizing strategies which streamline workflows and improving quality standards. Proven effective clinician in guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals. Strong knowledge in medical procedures with expertise in medical terminology. Easygoing and adept at preparing weekly staff schedules, scheduling appointments and managing resources. Notable success in improving patient care and outcomes by developing and leading robust training programs. Energetic professional known for implementing procedures that lower overhead costs and increase productivity. Promoting proactive planning and organizational skills. Bilingual individual with background in monitoring staff performance and supporting special projects. Ability to promote valuable training and coaching focused on guiding new and existing team members to succeed in the delivery of positive care outcomes.

Skills
  • Administrative Management
  • Multitasking & Time Management
  • Strong Organizational Skills
  • Quality & Service Utilization Improvement Plans
  • Infection Control Procedures
  • Rehabilitation Services & Coordination
  • Interdepartmental & Interdisciplinary Care
  • Individualized Care Plans
  • Patient/Staff Meetings
  • Leadership & Business Development
  • Effective Communication
  • Nursing Protocols
Experience
Community Liaison Intervention Specialist, 01/2023 - Current
Virginia Tire And Auto Chantilly, VA,
  • Work with children of different ages and molded teaching methods to align with age and skill level.
  • Prepare and utilize materials for one-on-one and group instruction.
  • Design and deliver personalized learning for each student and advocated for student inclusion and success in general education environments.
  • Develop and deepen successful relationships with teacher and parents in order to provide optimal support.
  • Lead small group and individual classroom activities based on differentiated learning needs.
  • Improve students' reading levels through guided reading groups and whole group instruction.
  • Formulate deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
Director of Sales Operations, 06/2021 - 11/2022
Post Acute Medical Allen, TX,
  • Built and managed project plans, coordinated resources and monitored performance to track progress against expectations.
  • Optimized sales effectiveness by leveraging data analytics to improve strategies, coverage models and sales team configurations.
  • Developed and optimized tools to enable strong sales success through effective use of CRM (Customer Relationship Management).
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support, coordinated products, services and sales activities.
Director of Rehabilitation Services, 04/2020 - 04/2021
Cedarhurst Senior Living Sparta, IL,
  • Managed administrative, clinical care, patient treatments of all therapy services and day to day operations of all skilled rehab programs.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Formulated individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
  • Established solid relations through effective communication with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Recruited, hired and trained new medical and facility staff.
Regional Director of Operations, 03/2019 - 05/2020
Remedy Therapy Services City, STATE,
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
  • Improved care approaches through participation in monitored modes in delivery of care and documentation audits.
  • Drove attainment of optimal outcomes through PDPM, highlighting managed care, focuses on appropriate treatment, clinical quality assurance and service utilization.
  • Maintained communication and transparency with customer companies, governing boards, department heads and medical staff.
  • Collaborated with multi-disciplinary staff to improve overall patient care, response times, and care outcomes.
  • Maintained awareness of government regulations, health insurance changes and financing options.
Director of Rehabilitation Services (Multi-Site), 12/2016 - 01/2019
Diversicare Therapy Services City, STATE,
  • Evaluated effects of treatment at various stages, adjusting treatments to achieve maximum benefits.
  • Administered proper oversight of overtime, productivity and staff utilization to optimize revenue and profitable growth.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Formulated individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
  • Conducted annual performance appraisals for therapy staff, conferring with regional director on performance and merit reviews.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained records management system to process personnel information and produce reports.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Education and Training
: Registered Nurse, Expected in 12/2022
-
Fortis College-Cutler Bay - Florida,
GPA:
Status -
Associate of Science: Occupational Therapy Assistant, Expected in 08/1998
-
Keiser University - Fort Lauderdale, FL
GPA:
Status -
Associates of Science: Social Work, Expected in 06/1996
-
Miami Dade College - Miami, FL,
GPA:
Status -
Accomplishments
DiversicareMerrickDamon
  • Certified Occupational Therapy Assistant (COTA), FL
  • Notary Public
  • Notary/Loan Signing Agent ( NSA)
Languages
English :
Native/ Bilingual:
Negotiated :
:
Spanish :
Full Professional:
Negotiated :
:
Activities and Honors
  • Dean's List Student
  • Honor Roll
  • Student Speaker/Inspiration
Certifications
  • CPR certified through American Heart Association
  • Basic Life Support (BLS) Certification - 2024
  • Certified Occupational Therapy Assistant - 2025
  • Notary Public - 2025
  • Notary/Loan Signing Agent - 2025
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Resume Overview

School Attended

  • Fortis College-Cutler Bay
  • Keiser University
  • Miami Dade College

Job Titles Held:

  • Community Liaison Intervention Specialist
  • Director of Sales Operations
  • Director of Rehabilitation Services
  • Regional Director of Operations
  • Director of Rehabilitation Services (Multi-Site)

Degrees

  • Associate of Science
  • Associates of Science

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