Community Liaison Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished in communications seeking a new career path within the healthcare field. I am looking for an opportunity where I can use my studies and skills for healthcare while using my professional and adaptability experience to drive a positive change.

  • Administrative tasks
  • Business to Business
  • Customer Service (10+ years)
  • Quality assurance
  • Receptionist
  • Retail Sales
  • Telephone Skills
  • Time Management
  • Sales
  • Account Management
  • Cold Calling
  • Data Entry
  • MS Office
  • Phone Etiquette
  • Assessments
  • Scheduling -- Highly Proficient
  • August 2019
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • OnQ
  • Encoder
  • Account Management, Customer Service, MS Office, Sales
  • Administrative, Data Entry, Office, Sales planning
  • Streamline, Dc, Microsoft Outlook, Scheduling
  • Basic, Direction, Microsoft PowerPoint, Scheme
  • Billing, Features, MS Word, Seminars
  • Bookkeeping, Filing, Microsoft Word, Telephone etiquette
  • Cash register, General Manager, Network, Phone Etiquette
  • Clerical, Insurance, Db, Phone
  • Cold Calling, Inventory, Organizing, Telephone Skills
  • Com, Letters, Policies, Time Management
  • Competitive, Market, Pricing, Workshops
  • Conferences, Medical Billing, Coding
  • Contract negotiations, Meetings, Protocols
  • Credit, Microsoft Excel, Quality assurance
  • Client, Mail, Receptionist
  • Excellent customer service, Microsoft Office, Retail Sales
Work History
10/2019 to Current
Community Liaison Amita Health Salem, IN,
  • Participates in a variety of meetings, workshops, and committees for the purpose of conveying and/ or gathering information required to extend connections and knowledge within the community.
  • Personal contact for outside organizations and high schools.
  • Established and maintained positive relationships with referral sources within the community.
  • Maintains a variety of confidential and non-confidential manual and electronic lists and records (e.g.
  • Activity logs, phone logs, community resources, etc.) for the purpose of documenting activities, providing up-to-date reference and audit trail and/or ensuring the availability of items.
  • Actively established and maintained market awareness.
  • Attends high school visits as well as college and job fairs providing information regarding programs offered at Valley College.
  • Assist with grading student work.
  • Assist with yearly audits.
  • Filing student files, while organizing by current status.
  • Assist bursar unpack, package, and ship books to students.
  • Gather information that will aid in better student performance.
06/2017 to 10/2019
Sales Director Vitality Senior Living Tallahassee, FL,
  • Reserved large groups for weddings, seminars, conferences, etc.
  • While providing the best available rates and experience.
  • Account management and Client retention through direct bill accounts.
  • Resolved complex problems to increase sales net growth, effectiveness and streamline business direction.
  • Daily data input into Hilton System OnQ Rate and Inventory and OnQ Front Desk.
  • Assisted Hotel Franchise Owner Operators and General Manager with daily decisions and tasks.
  • Trained front desk agents of new procedures and or booking protocols.
  • Created innovative strategies through evaluating sales trends and competitive offerings from Hilton competition and outside brands.
  • Developed key partnerships with industry-leading organizations such as JLG Industries, Manitowoc Cranes, Volvo Trucking, Mack Trucking, Citi Bank, Johnson Controls, and many other businesses national and local to strengthen the professional network and expand future business opportunities.
  • Met required sales goals of 100% for 2017 Q1-Q4, 2018 Q1-Q4.
  • Increased profits by $176,292/136% through effective recoveries, current client sales, and new business sales.
  • Increased corporate volume from 67 corporate accounts in 2017 to 164 corporate accounts in 2018.
11/2013 to 06/2017
Lead Front Desk Associate Massage Envy Orlando, FL,
  • Processed reservations.
  • Answered guest questions and referred them to local points of interest.
  • Performed basic daily bookkeeping tasks.
  • Maintained cleanliness and organization of the front desk area.
  • Sorted mail and other important data.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Coordinated between billing department and guests to resolve problems.
  • Received multiple positive reviews that acknowledged dedication to excellent customer service.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Promoted the hotel brand's loyalty scheme through the offering and explaining the perks of a Hilton Honors member.
  • Updated team members about changes in hotel products, services, pricing, and policies.
12/2015 to 03/2016
Front Desk Associate Nemacolin Woodlands Resort Farmington, PA,
  • Greeted patients in a polite manner as they enter the facility.
  • Proficiently entered patients' insurance in order to ensure pre-authorization and payment on behalf of the patient.
  • Managed and created new patient appointments as well as, follow up appointments for existing patients.
  • Collected payments from patients.
  • Performed daily appointment reminder calls in addition to rescheduling appointments.
  • Performed daily sales of eye vitamins to new and current patients if interested.
  • Participated in weekly office meetings discussing protocols, expectations, and schedules.
  • Processed reminder letters to patients who have missed scheduled appointments.
  • Performed other clerical duties as need and/or instructed by team leaders.
Expected in
Bachelor's: Healthcare Administration
Purdue University Global - Hagerstown, MD
Expected in
Certification in Medical Billing and Coding:
Kaplan University - Hagerstown, MD

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Resume Strength

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Resume Overview

School Attended
  • Purdue University Global
  • Kaplan University
Job Titles Held:
  • Community Liaison
  • Sales Director
  • Lead Front Desk Associate
  • Front Desk Associate
  • Bachelor's
  • Certification in Medical Billing and Coding