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Community Liaison Resume Example

Resume Score: 80%

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COMMUNITY LIAISON
MalieMiner
Professional Summary

Working in retail since I had graduated high school, looking for something different. 3 Years of register handling and providing customer service and the drive to learn new things as my journey progress'. Reliable and very focused in learning new things, bringing a very positive and happy outlook on everything. Going back into a retail sales associate position will help me to touch up on my customer service and retail abilities.

Skills
  • Product and service sales
  • Loss prevention
  • Merchandising expertise
  • Product promotions
  • Sales expertise
  • Store opening and closing
  • Cash Handling
  • Point of sale knowledge
  • Cash register operation
  • Customer service
  • Communications
  • Team management
  • Relationship development
  • Problem resolution
  • Team building
Work History
Community Liaison, 01/2020 to 05/2020
Company Name – City, State
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships
  • Communicated with community members to assess concerns or current issues and identify corrective measures
  • Assisted Office Manager, by researching local issues, organized events and created one website for Representative Sharon E. Har, (Kapolei Keiki Wellness Day and Kapolei Clean and Green Day)
  • Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services
Servie concierge, 09/2018 to 01/2020
Company Name – City, State

This position consists mainly of customer facing and customer service.

  • Making sure that customers are taken care of when it comes to seeing appointed adviser and getting them to either work, school or appointments
  • Directing them to their correct department when it comes to sales, finance and service
  • Making sure that everything is flowing and that nothing is too backed up
  • Never ignoring, customers that needs help and giving correct direction's
  • Checking out customer's when their appointed adviser isn't present and taking payments when needed
  • Making sure that their car comes up within given time frame of 5-10 minutes
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
  • Planned and executed trainer and trainee schedules after trainee's training was completed
Sales Associate, 02/2017 to 09/2018
Company Name – City, State
  • Reported incidents to management
  • Trained and served for new sales associates
  • Organized racks and shelves to maintain visual appeal
  • Helped customers with questions, problems and complaints in person and via telephone
  • Prepared merchandise for sales floor
  • Provided repeat customers with exceptional care and attention
  • Answered questions regarding merchandise
  • Prioritized and accomplished wide range of tasks each shift
  • Stocked shelves and supplies and organized displays
  • Accepted and processed returns
  • Suggested accessories and complementary purchases
  • Worked collaboratively in team environment
  • Maintained adherence to all company protocols
  • Kept work areas clean and neat at all times
  • Demonstrated use and care of merchandise
  • Operated and maintained cash register and assisted co-workers with complex transactions such as Income sales transactions and other sales transactions that involved gas, special promos on item's and transactions that involve large bills
  • Verified that all customers received receipts for purchases
  • Developed positive customer relationships through friendly greetings and excellent service
  • Monitored entrances, exits and fitting rooms for signs of theft
  • Maintained, up-to-date knowledge of product and service offerings to serve as on of many informational resource to customers and team members
  • Directed individuals to merchandise locations
  • Greeted customers and ascertained customers' needs

Managed to operate and maintain constantly increase in customers who came in. More than 100 customers come in and out of 7-eleven and managed to help all customers with any questions/concerns.

Sales Associate, 06/2016 to 02/2017
Company Name – City, State
  • Prioritized and accomplished wide range of tasks each shift
  • Stocked shelves and supplies and organized displays
  • Verified that all customers received receipts for purchases
  • Greeted customers and ascertained customers' needs
  • Maintained adherence to all company protocols
  • Reported incidents to management
  • Directed individuals to merchandise locations
  • Prepared merchandise for sales floor
  • Answered questions regarding its merchandise
  • Organized racks and shelves to maintain visual appeal
  • Suggested accessories and complementary purchases
  • Kept work areas clean and neat at all times
  • Demonstrated use and care of merchandise
  • Operated and maintaining cash register and assisted co-workers with complex transactions such as Store Sale additions and Hot Cash transactions
  • Helped customers with questions, problems and complaints in person and via telephone
  • Maintained up-to-date knowledge of product and service offerings to serve as one of many informational resource to customers and team members
  • Provided repeat customers with exceptional care and attention
  • Worked collaboratively in team environment
  • Developed positive customer relationships through friendly greetings and excellent service

Helped raise credit card applications for every 10 customers, whom signed up at least 3-4 got approved.

Education
High School Diploma: 2016
Kapolei High School - City, State
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Resume Overview

School Attended

  • Kapolei High School

Job Titles Held:

  • Community Liaison
  • Servie concierge
  • Sales Associate

Degrees

  • High School Diploma : 2016

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