Community Liaison Resume Example

This position consists mainly of customer facing and customer service.

• Making sure that customers are taken care of when it comes to seeing appointed adviser and getting them to either work, school or appointments
• Directing them to their correct department when it comes to sales, finance and service
• Making sure that everything is flowing and that nothing is too backed up
• Never ignoring, customers that needs help and giving correct direction's
• Checking out customer's when their appointed adviser isn't present and taking payments when needed
• Making sure that their car comes up within given time frame of 5-10 minutes
• Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
• Planned and executed trainer and trainee schedules after trainee's training was completed

• Reported incidents to management
• Trained and served for new sales associates
• Organized racks and shelves to maintain visual appeal
• Helped customers with questions, problems and complaints in person and via telephone
• Prepared merchandise for sales floor
• Provided repeat customers with exceptional care and attention
• Answered questions regarding merchandise
• Prioritized and accomplished wide range of tasks each shift
• Stocked shelves and supplies and organized displays
• Accepted and processed returns
• Suggested accessories and complementary purchases
• Worked collaboratively in team environment
• Maintained adherence to all company protocols
• Kept work areas clean and neat at all times
• Demonstrated use and care of merchandise
• Operated and maintained cash register and assisted co-workers with complex transactions such as Income sales transactions and other sales transactions that involved gas, special promos on item's and transactions that involve large bills
• Verified that all customers received receipts for purchases
• Developed positive customer relationships through friendly greetings and excellent service
• Monitored entrances, exits and fitting rooms for signs of theft
• Maintained, up-to-date knowledge of product and service offerings to serve as on of many informational resource to customers and team members
• Directed individuals to merchandise locations
• Greeted customers and ascertained customers' needs

Managed to operate and maintain constantly increase in customers who came in. More than 100 customers come in and out of 7-eleven and managed to help all customers with any questions/concerns.

• Prioritized and accomplished wide range of tasks each shift
• Stocked shelves and supplies and organized displays
• Verified that all customers received receipts for purchases
• Greeted customers and ascertained customers' needs
• Maintained adherence to all company protocols
• Reported incidents to management
• Directed individuals to merchandise locations
• Prepared merchandise for sales floor
• Answered questions regarding its merchandise
• Organized racks and shelves to maintain visual appeal
• Suggested accessories and complementary purchases
• Kept work areas clean and neat at all times
• Demonstrated use and care of merchandise
• Operated and maintaining cash register and assisted co-workers with complex transactions such as Store Sale additions and Hot Cash transactions
• Helped customers with questions, problems and complaints in person and via telephone
• Maintained up-to-date knowledge of product and service offerings to serve as one of many informational resource to customers and team members
• Provided repeat customers with exceptional care and attention
• Worked collaboratively in team environment
• Developed positive customer relationships through friendly greetings and excellent service

Helped raise credit card applications for every 10 customers, whom signed up at least 3-4 got approved.