(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

A hands on professional with a proven ability to provide effective leadership while coaching and developing others. An effective communicator and problem solver that displays a high level of resourcefulness, creativity, with a proven ability to increase sales and improve profitability.

  • Leadership
  • Financial Management
  • Budgeting
  • Inventory Management
  • Marketing
  • Property Management
  • Compliance Management
  • Hiring & Training
  • Sales Building
  • Coaching & Development
  • Problem Solving
  • Customer Service
  • Education and Training
    Florida International University , Expected in Bachelor of Science Degree : Hospitality Management - GPA :
    Miami Dade Community College , Expected in Associate of Science : Business Administration - GPA :
  • Certified Director of Assisted Living - 2018
  • ServSafe (Food Safety) Certification - Expiration 2025
  • ServSafe (Food Safety) Instructor & Proctor - Expiration 2023
  • Licensed Insurance Agent
  • First Aid/CPR
  • Experience
    Yellowbrick - Community Leader
    Los Angeles, CA, 06/2018 - 03/2019
    • Operated within an entrepreneurial framework in the start-up of the Assisted Living Community.
    • Managed budgets to meet Community needs and Company goals, exceeding company targets for profitability driven by controls in food cost and labor.
    • Responsible for all aspects of Office Administration for the Community.
    • Provided leadership and direction for overall community operations for over 50 employees with a focus to build people, census and profits.
    • Ensured the delivery of person-centered care focusing on the human experience while maintaining compliance with all state laws and regulations.
    • Successfully built community partnerships with local hospitals and other health agencies which served to supply the client funnel.
    • Supported and Ensured development and use of effective marketing tactics were to drive census.
    • Supported Community Relations Director ensuring that all operational aspects of special events were executed at a high level, i.e.
    • Catering, entertainment, parking logistics, adequate staff/volunteer support.
    • Conducted lease signing for all Residential suits; maintained all lease files and updated all databases, i.e.
    • Marketing and Sales, Financial Management.
    • Maintained open lines of communications with client family members to ensure responsiveness to concerns to ensure a great resident experience.
    Sono Bello Body Contouring Centers - Regional Director of Operations
    San Ramon, CA, 04/2017 - 07/2018
    • Responsible for the achievement of key metrics for a Region
    • Oversaw and coordinated activities focused on Operational Excellence, and compliance to Brand Standards while driving revenue.
    • Region performance exceeded company ROP goal by 2% in 2017 and by 1% Q1 of 2018.
    • Partnered with Development to ensure Health Franchise growth and development throughout the Region.
    • Reviewed building plans to ensure operational efficiency and best utilization of space, providing Ops approval of plans.
    • Evaluated potential franchisees and provided operational approval for those meeting success profile for development.
    • Lead and developed team by providing coaching, feedback and development opportunities for Franchise Business Consultants focused on ensuring quality restaurant operations by cultivating relationships with Franchise Partners to identify and support their success.
    • Provided bi-weekly review of travel and expense reports, audited reports to ensure compliance with company travel policy.
    • Consistently reviewed the execution and impact of revenue and profit-generating concepts to meet and exceed Brand goals and the delivery of high-quality food and customer service.
    • Worked collaboratively partnering with all departments toward the achievement of company goals.
    Firehouse Subs - Franchise Business Consultant
    Minot, ND, 03/2011 - 03/2017
    • Engaged assigned franchisees in the development and execution of continuous improvement plans and facilitated quarterly follow-up meetings.
    • Assisted franchise partners with the development of annual business plans providing quarterly performance reviews and continuous improvement plans.
    • Guided the Reimage process for 118 locations meeting Brand timelines for compliance.
    • Conducted periodic restaurant evaluations/audits assessing compliance and adherence to operational brand standards providing coaching towards Ops Excellence.
    • Responsible for maintaining up-to-date knowledge of all elements of the Popeyes Menu and of services/resources available to franchise operators, including services/resources available within the functional areas of Operations, Training, Development, Marketing, Product/Menu Development, Finance and Concept Integrity.
    • Supported a new Franchise Partner in the attainment of record sales of $3M and the attainment of Training Restaurant status within the first year of opening.
    • Supported over 100 new restaurant openings, guiding the opening processes and documenting progress to ensure operational readiness.
    • Achieved Restaurant Operating Profit of 21% exceeding the Brand goal.
    Activities and Honors
  • Society Human Resource Management
  • Popeyes Women's Leadership Forum - International Franchise Conference Project Chair - 2011
  • American Business Women's Association - President, Airport Charter Chapter 2005-2007
  • Airport Charter Chapter - ABWA, Women of the Year
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    School Attended

    • Florida International University
    • Miami Dade Community College

    Job Titles Held:

    • Community Leader
    • Regional Director of Operations
    • Franchise Business Consultant


    • Bachelor of Science Degree
    • Associate of Science

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