An administrative position that utilizes my organization and communication skills. Administrative skills including email/phone/written communications, budgets/billing, databases, invoices, reports, letters, spreadsheets, supplies, scheduling, calendar management and meeting deadlines. Proven ability to communicate effectively with customers, co-workers and other community members. Detail-oriented and organized as demonstrated through the management of various programs and the successful initiation of a small business. Experience working both independently and as part of a team to achieve department goals. Computer proficiency, including MS Office (daily use of Word/Excel), Google Tools, social media (Facebook/Twitter), websites and various databases.
Computer proficiency in MS Office Suite, Google Tools, social media (Facebook/Twitter), various databases
Community Education Coordinator September 2015 to CurrentReading Public School District
Responsibilities include administrative tasks to insure smooth operation of department programs.
Communicate with instructors, customers and department director regarding enrollment, schedules, facilities, marketing and other logistics.
Serve as department contact via phone and email to answer questions/inquiries and to address issues.
Create and maintain spreadsheets with instructor/class information and schedules.
Work with facilities and other department directors to coordinate locations, including gyms, cafeterias and classrooms across the school district.
Collect student fees, submit for processing and assist director with any payment/billing questions.
Work with new instructors to negotiate pay rates, collect employee information and to assist director with payroll.
Research and confirm new classes.
Market programs through printed materials, catalogs, direct mail, email, social media and websites.
Department Coordinator March 2014 to October 2015YMCA of the North Shore
Responsible for all logistics, such as securing locations, master schedule, calendar, roster lists, supplies, fees and billing.
Acted as primary resource for program and department information.
Provided customer service related to registration, billing, class schedules and other program issues.
Answered program telephone line and returned voicemails daily.
Maintained records of student progress and end of program certificates/acknowledgements.
Used database to track attendance and other student data.
Responsible for financial planning, including overall budget, training costs, staffing and supplies.
Hired, trained, supervised and evaluated instructors.
Maintained personnel files, including new hire, training documents and other employee records.
Updated all staff materials, including employee handbook, schedules, calendars and student rosters.
Assembled data to create reports and presentations for site director.
Ordered all supplies and equipment for program.
Maintained records of student attendance, waivers and billing information.
Created letters, information packets and data reports for the director.
Acted as a liaison between students, community members, site director and our national organization.
Established relationships with schools, town officials, community organizations and local corporations to receive support and funding.
Worked both independently to manage program and collaboratively with our marketing, finance, membership and corporate teams to achieve goals.
Marketed program through direct mail, printed materials, social media (Facebook/Twitter) and other web-based communication.
Program Coordinator August 2013 to April 2014Waltham
Read to a Child is a nonprofit program that recruits corporations to provide funding and mentors to support their mission of improving literacy.
Primary responsibilities included coordinating the program that serves a school of 452 students.
Managed office duties such as scheduling, calendar management, record keeping, telephone and email communications, spreadsheets and various written correspondence and reports.
Secured location, scheduling, special events calendar and other logistics for daily program.
Worked with principal, assistant principal, teachers and staff on a daily basis to plan logistics, arrange special requests and resolve any issues.
Communicated with parents and students regarding program information, schedules, permission forms and student progress.
Met weekly and monthly deadlines with regards to tracking progress, attendance, spreadsheets, status reports, evaluation forms and newsletter submissions.
Tracked supplies and initiate supply requests from regional office.
Updated regional database with student and mentor information.
Owner and Program Manager January 2010 to October 2013The Growing Gourmet － Reading, MA
The Growing Gourmet offered culinary education in schools and the community.
Programs included interactive and hands-on classes, allowing students to increase their culinary skills.
Responsible for all business start-up activities and expansion, administrative duties, class development, capital equipment acquisition, marketing, accounting and legal considerations.
Planned budget and generated profit within 4 months of start-up.
Tracked finances, including all expenses and income.
Responsible for class registrations, scheduling and location logistics.
Worked with parents to provide information and to assist with any issues related to registration, billing, allergies, special needs and permission forms.
Administration of proposals, waivers and contracts for new business opportunities.
Responsible for invoices, statement reconciliation, business license and insurance.
Worked with local vendors to secure supplies required for programs.
All administrative duties, such as filing and record keeping, spreadsheets, phone and email communications, supply orders, registration and fees.
Master of Science : NutritionTexas A&M University － College Station, TXNutrition
Bachelor of Science : Nutritional SciencesNutritional Sciences