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Community Director (Mid Rise/ Luxury Class A) Resume Example

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COMMUNITY DIRECTOR (MID RISE/ LUXURY CLASS A)
Professional Summary

Community Director offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with residents and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership on luxury Class A assets.

Skills
  • Microsoft Word, Excel and Outlook, Yardi, OneSite, Resman, Knock, Blue Moon, LMS, LRO,Yield Star, Rent Maximizer, Entrata, Roof, AMSI, Etc.
  • Acquisitions
  • Advertising
  • AMSI
  • Budgeting
  • Due diligence
  • Financials
  • Leadership and training
  • Managing
  • Marketing
  • Excel
  • Outlook
  • Microsoft Word
  • Month end closing
  • Organizational
  • Policies
  • Pricing
  • Coding
  • Reporting
  • Safety
  • Scheduling
  • Verbal skills
  • Written
  • Annual reports
  • Amenities expertise
  • Facility repair reporting
  • Daily operations oversight
Work History
Community Director (Mid Rise/ Luxury Class A), 08/2018 to Current
Waterton Residential – Dallas, TX
  • Responsible for marketing and advertising via local outreach, online and creating relationships with locators, businesses and residents in addition to gathering and compiling current market and economic information.
  • Scheduling and completion of all renovated units.
  • Monitored maintenance activities to ensure resident requests and preventative maintenance were being completed to satisfaction.
  • Staffed and trained all new employees to be trained the "Waterton way" as well as assisted in training new Managers and onboarding throughout Houston/Dallas/ Austin regions.
  • Coding and processing all invoices accurately for clean and consistent financials and adhering to the property's budget.
  • Creating and implementing strategies to increase NOI performance.
  • Responsible for satisfaction of all resident complaints and provided resolution for concerns in a timely matter.
  • Quickly initiates innovative solutions to problems.
  • Lead, direct and supervise associates and ensure they have tools for success.
  • Managed all functions of day to day operations to confirm completion of month end closing successfully.
  • Adheres to Fair Housing, and federal and state compliance laws and certify my team understands and complies with federal and state laws, Fair Housing, Fair Credit Reporting Act and all safety guidelines implemented within policy and procedure.
  • Increased online reputation (Google) from 2.7 to 3.6 from acquisition to date.
  • Increased income approximately $30K YTD, focusing on other income and rent growth in addition to pushing market rents for maximum ROI on classic and renovated units.
  • Increased and maintained occupancy from 88% to current 94% and delinquency decreased from $13% to 1-2% monthly.
Community Director (Mid Rise/ Class A), 01/2017 to 08/2018
Knightvest Management – Houston, TX
  • Preparation of all weekly, monthly and annual reports including owner's reports, variance reports, budget reporting, etc.
  • Coding and processing all invoices accurately for clean and consistent financials.
  • Provided leadership and training for a team of 15+.
  • Assisted with training all Manager and Assistant Managers.
  • Part of acquisitions team and assisted with more than 10 due diligence audits.
  • Responsible for the satisfaction of all resident complaints and provided resolution for concerns in a timely matter.
  • Managed all functions of day to day operations to ensure completion of month end closing successfully.
  • Adheres to Fair Housing and federal and state compliance laws.
  • Increased online reputation from 2.3 to 3.5 in one year.
  • Increased income month over month and exceeded income goals.
  • Increased occupancy from 87% at takeover to 95% in three months and maintained 94-95% thereafter.
  • Property Manager of the Year 2017.
Business Manager (Mid Rise/ Luxury Class A), 01/2014 to 01/2017
Steadfast Company – Cypress, TX
  • Responsible for managing financial expenses, budgeting and, all reporting.
  • Supports the overall marketing/leasing efforts and offers input in regards to promotions, advertisements, and pricing.
  • Supervised collection of all rent and other community income.
  • Proficient in maximizing income and minimizing expenses for greater NOI potential.
  • Monitors maintenance activities to ensure resident requests and preventative maintenance programs are being performed and coordinates work activities and services from vendors.
  • Professionally resolve all tenant complaints and property concerns.
  • Conduct property inspections including units being given to Management from Construction, move ins and move outs.
  • Responsible for resident retention, resident events, building community and increasing occupancy.
  • Demonstrate ability to prioritize workload and meet all goals and deadlines.
  • Implementing effective policies and procedures.
  • Increased occupancy from 52%-95% Managed the asset 2-3% above budgeted expectation.
  • Increased NOI year over year by 20% with the assistance of successfully adding amenity based pricing, Yieldstar and Valet Waste.
  • Increased reputation management from 1.9% to 3.3% in first six months.
Education
High School Diploma: 05/2002
Garden Grove High School - Garden Grove, CA
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Resume Overview

Companies Worked For:

  • Waterton Residential
  • Knightvest Management
  • Steadfast Company

School Attended

  • Garden Grove High School

Job Titles Held:

  • Community Director (Mid Rise/ Luxury Class A)
  • Community Director (Mid Rise/ Class A)
  • Business Manager (Mid Rise/ Luxury Class A)

Degrees

  • High School Diploma : 05/2002

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