community director resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Outgoing and hardworking professional accustomed to working with clients to address needs, maintain property assets and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 20 years of direct customer service experience combined with results-focused and quality-driven approach. Ability to adapt readily to new environments and challenges.

  • Sales and marketing
  • Customer relationship building
  • Documentation skills
  • Fair housing mandates
  • Multi-family property management
  • Sales and marketing
  • Knowledge of leasing and market conditions
  • Team management
  • Teambuilding
  • Conflict resolution skills
  • Computer skills
  • Relationship building
  • Microsoft Office
  • Training & Development
  • Organization
Community Director, 07/2018 - 06/2021
Devereux Warwick, RI,
  • Responsible for daily operations including: staff supervision, lead management, leasing, online marketing, move-ins, move-outs, turnovers, asset improvement projects, timely rent collections, and heavy vendor management.
  • Adhered to annual budget with emphasis on exceeding revenue expectations.
  • Verified accuracies in income and expense ledgers.
  • Forecasted annual budget for multi-million dollar asset.
  • Supervised two employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
  • Improved quality of life for residents by directing repairs and managing ongoing facility maintenance.
  • Created and executed fun and interesting resident and facility events.
  • Accomplishments: Continuously adapted to rapidly changing environment. Orchestrated daily operations with emphasis on meeting budgeted expectations quarter over quarter. Delivered ongoing exceptional resident relations and customer service directly impacting occupancy rates and rent collections.
Community Manager, 10/2016 - 07/2018
Sares-Regis Group Ontario, CA,
  • Actively operated daily operations for two assets including: timely rent collection, asset renovations, initiated eviction proceedings
  • Performed annual unit inspections aligned with City of SJ inspectors.
  • Served as a maintenance supervisor by managing the maintenance technician, overlook several vendors, and hold accountability to ensure quality control.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
  • Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Saved money by operating community within budget.
  • Updated resident accounts with latest personal information and recent payments.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Boosted tenant retention by addressing issues to achieve speedy resolution.
  • Drove facility growth and increased resident morale by planning special activities.
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
  • Aided team during construction, interior renovation and property rehabilitation projects.
Business Manager/ Assistant Manager, 11/2013 - 10/2016
Alliance Residential Company City, STATE,
  • Delivered excellent customer service with high emphasis on turnover prevention and overall enjoyable environment for clients.
  • Calendared and executed several asset improvements projects.
  • Curated internal files in accordance to company policy, prepared for scored internal audits.
  • Delinquency monitoring, eviction proceedings, court appearances on behalf of ownership.
  • Compiled timely business reports, performed market and competitive research, prepared presentations and updated and maintained electronic records with absolute accuracy.
  • Cultivated and maintained productive relationships with colleagues, partners, vendors and suppliers and represented company at conferences, trade shows and association meetings.
  • Negotiated contract terms and conditions, recommended contractor and subcontractor awards, managed legal paperwork and pinpointed optimum procurement methods.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Directed negotiations and preparation of contracts.
  • Optimized revenue streams by consistently exceeding client expectations.
  • Trained, managed and motivated employees to promote professional skill development.
  • Formed and sustained strategic relationships with clients.
  • Managed scheduling three employees to optimize productivity.
Education and Training
Certificate: , Expected in 02/2020
Notary Public - San Jose, CA,
Status -

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Resume Overview

School Attended

  • Notary Public

Job Titles Held:

  • Community Director
  • Community Manager
  • Business Manager/ Assistant Manager


  • Certificate

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