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community director resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Certified Community Director with 17-year history of success in asset management, community support and engagement. Builds strong relationships between residents, team, and industry professionals. Proactive and industrious with proficiency in multiple accounting and document management programs.

Skills
  • Experience with the following management and payable software: Yardi, LRO, Onesite, AI Revenue Management, AMSI, Nexus, AvidXchange, ILM, Entrata
  • Budget Administration
  • Project Management
  • Vendor Compliance and Management
  • Tenant Relations
  • Fair Housing Compliance
  • Performance Improvement
  • Community Engagement
  • Document Management
  • Training Initiatives
  • Critical Thinking
  • Risk Management
Work History
01/2022 to Current Community Director Microsoft Corporation | Miami, FL,
  • Directed completion of $1M in interior and exterior renovation projects.
  • Oversaw facilities maintenance and repairs to improve resident quality of life.
  • Streamlined monthly lease file audits for new leases and renewals to maintain 95% or above in compliance.
  • Developed interior renovation schedule through collaboration with vendors, and service team to complete unit renovations in a shorter time frame.
  • Achieved 21% ROI versus budgeted 20% due to negotiating vendor contract labor pricing and faster turnaround on renovated units
  • Achieved YTD 6.5% favorable variance in economic occupancy and YTD 7.5% favorable variance in NOI
  • Created effective social media marketing strategy and community outreach programs resulting in increased prospective resident traffic, increased leasing velocity, and increased income to meet budgeted goals
  • Managed AI Revenue Management program to achieve optimum renewal and new lease rates, daily.
  • Developed stringent delinquency collection plan, and execution of LeaseLock program to increase bad debt collection and decrease bad debt write offs
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Aided upper-level leaders by completing budgets and monthly owner reports for executive action planning.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Fielded inquiries from current and potential community members about property and community offerings.
  • Built relationships with residents, families and community.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Produced reports about community activities to keep owners, directors, property management company informed.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction. Average renewal closure rate of 75% achieved for year 2022.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Collected and maintained careful records of rental payments and payment dates.
  • Maximized rental income while minimizing expenses through effective planning and control.
08/2018 to 01/2022 Community Director Microsoft Corporation | Portland, OR,
  • Co-pioneered virtual tour, marketing, and COVID procedure program for the Charlotte region in 2020 that was adopted company wide. This streamlined the Charlotte region’s COVID procedures which allowed communities to operate on a skeleton crew, while maintaining high occupancy, increasing income, and decreasing employee exposure.
  • Facilitated and organized the renovation of occupied and vacant apartment homes.
  • Directed lease file auditing for new leases, renewals, and insurance
  • Raised compliance from 0% to 100% for insurance coverage
  • Guided communities through occupied and vacant renovations.
  • Created effective social media marketing strategy and community outreach programs resulting in increased prospective resident traffic, increased leasing velocity, and increased income to meet budgeted goal.
  • Built relationships with residents, families and community.
  • Communicated effectively with owners, residents, and on-site associates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Kept properties in compliance with local, state and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Developed and implemented unique and engaging activities for residents.
  • Oversaw facilities maintenance and repairs to improve resident quality of life.
  • Maintained documentation, wrote reports and tracked expenses using Entrata and budget control log.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Maximized rental income while minimizing expenses through effective planning and control.
06/2016 to 08/2018 Community Manager Cashdrop | Ann Arbor, MI,
  • Managed the successful completion of 100% occupied and vacant renovation projects of four communities.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Created effective social media and community outreach programs to help communities reach budgeted income goals
  • Increased resident renewal retention rates from 50% to average of 75% renewal ratio
  • Oversaw all general administrative duties as well as budget creation, lease file auditing, variance reporting, training and hiring of qualified team members
  • Assisted Regional Manager in community take-overs and the training new hires on other communities
  • Assisted Regional manager, as needed, in the managing of other communities during Property Manager vacancy
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Aided upper-level leaders by completing budgets and owner's reports for executive action planning.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Managed community within established cost constraints.
  • Fielded inquiries from current and potential community members about property and community offerings.
  • Created policies and procedures for successful community management.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Aided in the organization and takeover of 3 communities.
  • Evaluated property conditions and recommended improvements.
  • Monitored new lease and renewal rates through the Asset Management program to advocate for appropriate changes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Built profitable relationships by engaging in professional, and industry organizations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maximized rental income while minimizing expenses through effective planning and control.
01/2013 to 01/2016 Assistant Community Manager Mckinley, Inc. | City, State,
  • Helped decrease vacancy loss through resident retention, marketing and promotional efforts, and increased closing ratios.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Met with residents to gather information and develop effective solutions to any lease or service order issues.
  • Evaluated property conditions and recommended improvements.
  • Helped facilitate and organize the renovation vacant apartment homes through updating the renovation tracker, as necessary
  • Responsible for lease file auditing, renewals, delinquency, resident events, market survey, solving resident issues, leasing, and coordinating marketing efforts
  • Maintained average monthly delinquency at or less than 1%
  • Guided team to consistently meet leasing goals.
  • Fielded inquiries from current and prospective community members about property and community offerings.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes through Onesite lease renewal and new rate generation program.
Education
Expected in 2007 to to | Electrical Engineering Technology University of North Carolina At Charlotte, Charlotte, NC GPA:
Expected in 2003 to to High School Diploma, Honors | C.E. JORDAN HIGH SCHOOL, Durham, NC, GPA:
  • Graduated in Top 10% of Class
  • National Spanish Honor Society, Ricardo Montalban Chapter
Additional Information
  • Awards & recognition , Top Closing Ratio Award Zero Delinquency Award 2019 “Most Improved Property” Award 2020 “Property of the Year” Award Above and Beyond Award Property of the Quarter- Q2 2022
Certifications
  • Certified Community Manager (CAM), through National Apartment Association

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Resume Overview

School Attended

  • University of North Carolina At Charlotte
  • C.E. JORDAN HIGH SCHOOL

Job Titles Held:

  • Community Director
  • Community Director
  • Community Manager
  • Assistant Community Manager

Degrees

  • High School Diploma, Honors

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