Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Skills
Tenant issue resolution
Telephone and email etiquette
Application process proficiency
Property tours and inspections
Record Keeping
Budgeting
Affordable housing programs knowledge
Work History
04/2020 to Current
Community DirectorDoane University – Crete, NE,
Built relationships with residents, families and community.
Oversaw facilities maintenance and repairs to improve resident quality of life.
Accepted and processed payments for regular costs and special fees.
Maintained documentation, wrote reports and tracked expenses using Yardi.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
Delivered emergency 24-hour on-call service for tenants on building issues.
Established and maintained systems to report and track TIC regulation.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Analyzed and evaluated monthly and quarterly financial statements.
Oversaw monthly collections of over $90,000.00 in funds, maintaining high payment rates by building positive relationships with tenants.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Coordinated appointments to show marketed properties.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
03/2018 to 04/2019
Assistant Property ManagerKimco Realty – Tustin, CA,
Processed project change requests and performed coverage research to handle repair issues.
Managed operations and leasing of upscale community of nearly 74+ executive apartment homes.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
Communicated with clients and tenants while offering strategic solutions to remedy problems.
Collected and maintained careful records of rental payments and payment dates.
Performed background checks on apartment applicants.
Communicated with clients regarding building and tenant issues.
03/2016 to 04/2018
Administrator Assistant/Assistant Property ManagerChubb – Home City, NE,
Arranged conference rooms and facilities to prepare for meetings.
Screened over 6 phone calls per 10 min's to take messages and route calls to appropriate personnel.
Performed routine analysis and calculations to process data for weekly reports.
Used Appfolio and Excel to manage accounts payable and accounts receivable.
Performed routine clerical tasks by scanning, filing and copying documents.
Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
Received and routed business correspondence to correct departments and staff members.
Provided clerical support to 4 company employees by copying, faxing and filing documents.
Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Experience with Section 8 Fair Housing and HUD Programs.
06/2012 to 03/2016
Medical Claims AnalystManage Resource Group Inc. – City, STATE,
Followed up with insured individuals regarding premium and deductibles payments.
Established productive working relationships with public officials and law enforcement officers.
Reviewed new files to determine current status of injury claim and to develop plan of action.
Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Examined claims forms and other records to determine insurance coverage.
Ensured proper management of filed hazard and special hazard claims.
Analyzed information gathered by investigation and report findings and recommendations.
Reconciled data in direct collection system with accounting system to address discrepancies.
Collected IZ, UB in from customers to complete claims and legal files.
Verified accuracy of Medical records to maintain accuracy of records database.
Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
Analyzed data to identify underlying principles.
Requested of any record's from Memorial Care.
Maintained claims data in Epic systems.
Software Epic
Education
Expected in 08/2009
GED: Lynwood Community Adult School - Lynwood, CA GPA:
Expected in
Medical Billing: Medical Insurance Coding Southern California Regional Occupational Center - Torrance, CA, GPA:
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