community director resume example with 12+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

CPM certified Community Director offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high through successful resident retention and marketing techniques. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.

  • Microsoft Word, Excel, Outlook, Yardi, Onesite, Resman, KNOCK, BlueMoon, LRO, Yieldstar, Entrada, ASMI, PopCard, LeaseHawk, etc.
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Building operations
  • Knowledge of building codes
  • Staff management
  • Financial budgeting and reporting
  • City and county regulations
  • Contract negotiation
  • Marketing and advertising
  • Maintenance knowledge
  • Partnership development
  • Residential Property Managers (NARPM) member
  • Certified Property Manager (CPM)
  • HVAC for Managers
  • Complex problem solving
  • Operational management
  • Due Diligence
E.L. Furr High School Houston, TX. Expected in 2009 High School Diploma : - GPA :
Work History
Doane University - Community Director
Lincoln, NE, 11/2017 - Current
  • Communicated effectively with owners, residents and on-site associates
  • Maintained current contract files as prescribed by company contract policies and procedures
  • Followed up on delinquent tenants and coordinated collection procedures
  • Evaluated and recommended changes in rental pricing strategies
  • Analyzed and evaluated monthly and quarterly financial statements
  • Developed and executed plan to achieve and maintain 90% or better rate of occupancy
  • Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Developed and implemented unique and engaging activities for residents
  • Oversaw facilities maintenance and repairs to improve resident quality of life
  • Boosted occupancy by leveraging market knowledge and successful promotional strategies
Doane University - Community Director
Crete, NE, 11/2015 - 11/2017
  • Update on daily basis all rents, deposits, and application fees received from residents and applicants.
  • Perform detailed analysis of target markets and develop successful marketing strategies.
  • Managed budgets ranging from $5000 to $100,000.
  • Coordinated tenant move-ins, move-outs, and walk-through of spaces.
  • Implement creative strategies to increase revenue and secure additional income to improve total "bottom line" revenue numbers.
  • Planned and implemented resident functions to improve resident relations.
  • Worked with apartment advertisers on re-branding of the community
  • Completed daily reports for the Regional Manager and President to review progress regarding leasing and renovation progress.
  • Trained new and current staff with leasing techniques and closing strategies.
  • Increased Occupancy to 93%.
  • 2017 SatisFacts Award Recipient
Hca - Regional Marketing Director
West Palm Beach, FL, 02/2011 - 11/2015
  • Guide activities and operations of leasing team to ensure revenue goals are achieved
  • Organize meetings during which leasing operations are discussed to identify solutions necessary for achieving occupancy targets
  • Oversee hiring and on-job training of leasing, assistant, and management recruits to bring them up-to-speed on work activities
  • Conduct survey of property markets to obtain information on competing lease rates and other trends that affect occupancy/rent
  • Develop and implement policies necessary for improving profitability and efficiency of leasing department
  • Collaborated with contractors and/or vendors to develop project scopes and managed ongoing milestones
  • Maintained in-depth understanding of company products and customer buying preferences
  • Cultivated and upheld strong professional relationships with vendors, negotiated contracts and monitored performance
  • Capitalized on emerging trends by maintaining current understanding of market conditions
  • Oversaw ongoing market research that targeted key customer demographics and used information to proactively adjust future marketing plans
Flatiron Construction Corp. - Assistant Business Manager
Winston Salem, NC, 03/2009 - 02/2011
  • Direct assistant to Portfolio Director and Business Manager
  • Handled record keeping, reporting, rental revenue, delinquencies, late notices, and evictions
  • Responsible for all reporting including weekly action plan
  • Trained new hire associates on all policies and procedures
  • Analyzed budget, forecast and revenue trend reports to provide advice and prepare financial statements
  • Managed day-to-day financial processes by paying invoices
  • Developed policies and procedures for effective property management
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and resident outreach programs
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Established strong, professional relationships with staff and residents by promoting team collaboration and delivering exemplary service

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Resume Overview

School Attended

  • E.L. Furr High School

Job Titles Held:

  • Community Director
  • Community Director
  • Regional Marketing Director
  • Assistant Business Manager


  • High School Diploma

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