To secure a position that will lead to a lasting working relationship in the field of administration
Core Qualifications
Staff training
Supervision and training
Skilled negotiator
Computer-savvy
Calm under pressure
Complex problem solving
Operations management
Staff development
Inventory control
Strategic planning
Analytical reasoning
Budget analysis
Account reconciliations
Customer service
Revenue generation
Strong initiative
Resourcefulness
Identifying risks
Financial reporting
Contracts
Strategic planning
Improving product quality
Loan operations
Microsoft Office Suite
PowerPoint
Managing multiple priorities
Conflict resolution
Critical thinking
Eye for detail
Professional Experience
05/2013 to Current
Community DirectorGeorge Mason University – Fairfax, VA,
Salary: $44,720, 40 hours/week Supervisor: Jennifer Watkins, (425) 823-0906, may be contacted Manage and oversee operations, maintenance, administration, and improvement of residential apartments, community building, and grounds at Lion's Gate.
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance as well as plan, schedule, and assign the maintenance supervisor to these tasks.
Direct collection of rent, fees, move-out charges, and fines.
Supervise employees.
Direct financial operations.
Direct organizational operations, projects, or services.
Resolve customer complaints or problems.
Prepare financial documents, reports, or budgets.
Direct facility maintenance or repair activities.
Maintain operational records.
Negotiate sales or lease agreements for apartments and additional amenities.
Prepare operational budgets.
Analyze financial records to improve budgeting or planning.
Analyze forecasting data to improve business decisions.
Evaluate employee performance.
Prepare forms or applications.
Perform manual service or maintenance tasks when needed.
Purchase materials, equipment, or other resources.
Coordinate operational activities with Weidner corporate office.
Analyze financial records or reports to determine state of operations.
Coordinate and execute resident events, Pet of the Month club, monthly newsletter, and Lion's Gate Facebook page.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
The ability to listen to and understand information and ideas presented through spoken words and sentences and the ability to communicate information and ideas in speaking so others will understand.
The ability to read and understand information and ideas presented in writing and the ability to communicate information and ideas in writing so others will understand.
The ability to tell when something is wrong or is likely to go wrong.
It does not involve solving the problem, only recognizing there is a problem.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Accomplishments: Provided instrumental growth; grew revenues $76,161 to $106,000.
Established credit and collection routine, reducing debt percentage from .3% to .1%.
Reduced the average vacancy rate from 4.8% to 3.3%.
Increased Property Level Income 7% since January 2014.
Maintained between a 0% to 1% Bad Debt Write-Offs for 2014.
02/2011 to 04/2012
Quality Assurance AgentRover – Seattle, WA,
Salary: $10.50 hourly, 40 hours/week Supervisor: Paul Bowen, (541) 938-1500, may be contacted Measured employee performance via recorded monitoring and case audits.
Measured process performance (gaps) via recorded monitoring and case audits.
Analyzed trend report data from audits.
Worked with management on employee coaching, training and development to enhance or correct the behaviors that lead to excellent customer service.
Assisted with development of the call center training and QA process Worked on a variety of assigned special projects Understanding written sentences and paragraphs in work related documents.
Conducting tests and monitoring of calls to evaluate quality or performance.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring/Assessing performance of yourself and other individuals to make improvements or take corrective action.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Talking to others to convey information effectively.
Managing one's own time and the time of others.
Communicating effectively in writing as appropriate for the needs of the audience.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Being aware of others' reactions and understanding why they react as they do.
Teaching others how to do something.
Motivating, developing, and directing people as they work, identifying the best people for the job.
10/2001 to 06/2003
Air Traffic Control ApprenticeUnited States Air Force – City, STATE,
Chose optimal transportation routes or speeds.
Communicated with others to coordinate vehicle movement.
Notified others of emergencies, problems, or hazards.
Monitored surroundings to detect potential hazards.
Monitored vehicle movement or location.
Operated communications equipment or systems.
Reviewed documents or materials for compliance with policies or regulations.
Directed vehicle traffic.
Directed emergency management activities.
Adjusted routes or speeds as necessary.
Education
Expected in June 2013
Bachelor of Science: Business Administration/Public Administration University of Phoenix - , GPA: GPA: 3.35 Business Administration/Public Administration GPA: 3.35
Expected in June 2000
Diploma: South High School - , GPA: GPA: 4.1 GPA: 4.1
Affiliations
Additional Information
AWARDS: Nominated for Rookie of the Year for 2014 Nominated as Leasing Superstar for 2015 Awarded Exceptional Customer Service plaque for 2014 Awarded Exceptional Maintenance plaque for 2014 Nominated regularly for Leasing Superstar since 2013
Skills
accounting, administrative, banking, budgeting, budgets, call center, clerical, coaching, content, Credit, Resolve customer complaints, customer satisfaction, excellent customer service, Data base, decision-making, designing, directing, Electronic mail, English, facility maintenance, financial, financial operations, forecasting, forms, human resources, Inspect, Internet Explorer, leadership, logic, Managing, materials, Microsoft Excel, Office suite, Microsoft Office software, office, Microsoft Outlook, Outlook, Microsoft PowerPoint, Microsoft Publisher, Microsoft Word, modeling, needs assessment, newsletter, organizational, page, policies, problem-solving, processes, speaking, quality, QA, read, repairs, reporting, sales, scheduling, Spreadsheet, strategic planning, Supervisor, Teaching, transcription, transportation, trend, user interface, Word processing, written, composition
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