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Community Director Resume Example

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COMMUNITY DIRECTOR
Summary

Personable and dedicated Customer Service Representative with extensive experience in rental and retail industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Relationship development
  • Documentation skills
  • Quality of life improvements
  • Money handling
  • Activity planning
  • Sales and marketing
  • Microsoft Office
  • Multi-family property management
  • Knowledge of leasing and market conditions
  • Fair housing mandates
  • Business operations
  • Problem resolution
  • Administrative support
  • Customer service
  • Supervision
  • Inventory management
  • Planning and coordination
  • Team building
  • MS Office
  • Organization
  • Communications
  • Team management
Experience
FPI Management - Portofino Senior ApartmentsJuly 2012 to May 2020Community Director
Henderson, NV
  • Cultivated and deepened relationships between facility, residents, family members and community groups.
  • Created and executed fun and interesting resident and facility events.
  • Improved quality of life for residents by directing repairs and managing ongoing facility maintenance.
  • Used Yardi to track expenses and produce reports.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Recommended clarifications and changes in program policies to director of property management.
  • Fully abstracted all leases and entered all pertinent information into Yard management system.
  • Managed day-to-day operations for 205-unit Tax Credit property with 205 occupants.
  • Negotiated with outside contractors to obtain reasonable fees for property.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Lumicor Inc.December 2004 to November 2011Accounts Payable, Accounts Receivable, Purchasing
Renton, WA
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Gathered information to produce accounts payable reports for review.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Managed monthly purchase order shipments by deadline and cancellation dates.
  • Coordinated with suppliers to resolve performance related issues.
  • Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
  • Sought out and evaluated vendors, negotiated prices and completed contracts.
  • Negotiated preferred terms and conditions for company to achieve significant savings.
  • Sourced unique items and built relationships with vendors able to reliably deliver high-quality goods.
  • Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
  • Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
  • Collaborated with newly acquired and existing suppliers on various types of RFX's.
  • Negotiated optimal product and service rates and terms to align with corporate budget.
Rainier PetroleumSeptember 1992 to November 2003Inventory Specialist
Seattle, WA
  • Verified prices and computed totals to complete accurate invoices.
  • Revised production schedules to account for changing designs, shortages and other types of interruptions.
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Consulted with department supervisors to evaluate needs and discuss corrective actions for individual concerns.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Performed scheduled inventory counts and supply audits.
  • Outlined production commitments and timetables using sales forecast information.
  • Resolved customer complaints immediately, escalating those that required additional assistance.
  • Supported senior leadership by collecting and maintaining vendor and organizational quantity, type and supply value records.
  • Meticulously maintained records to track adjustments, pallet audits and errors.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Education and Training
Covina High SchoolJune 1985High School DiplomaCovina, CA
BCTIMarch 1992Certificate: MEDICAL BILLINGEverett, WA
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Resume Overview

Companies Worked For:

  • FPI Management - Portofino Senior Apartments
  • Lumicor Inc.
  • Rainier Petroleum

School Attended

  • Covina High School
  • BCTI

Job Titles Held:

  • Community Director
  • Accounts Payable, Accounts Receivable, Purchasing
  • Inventory Specialist

Degrees

  • High School Diploma
    Certificate : MEDICAL BILLING

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