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Community Director Resume Example

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COMMUNITY DIRECTOR
Summary

Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and ability to communicate with individuals at all levels.

Skills
  • Extensive knowledge of Yardi Voyager and CRM
  • Proficient with LRO for revenue management and lease renewal processes
  • Proficient in check scanning
  • Quality of life improvements
  • Relationship development
  • Knowledge of leasing and market conditions
  • Fair housing mandates
Experience
Weidner Apartment Homes, Lincoln Villas on Memorial | Tulsa, OklahomaCommunity Director11/2018 - Current
  • Maximized revenue growth, maintaining above 90% occupancy and less than 10% exposure consistently.
  • Organized budgets, teams and schedules for two properties, excelling in multi-site leadership and maintaining over 500 units and a team of more than 10.
  • Strived to operate within financial goals, consistently meeting PLI while working closely with maintenance supervisor to monitor expenses for two properties.
  • Met deadlines set by Area Director for monthly and weekly audits, variance reports and projections.
  • Maintained an apartment status summary and completed daily scheduling for maintenance tasks while aligning make ready dates with prospect needs.
  • Conducted daily team meetings to discuss property needs, market factors and occupancy to ensure all team members were able to successfully complete daily tasks.
  • Improved quality of life for residents by directing repairs and managing ongoing facility maintenance.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Managed overall resident relations, including promoting resident satisfaction and streamlining services delivery.
Weidner Apartment Homes, Woodland Park | Broken Arrow, OklahomaCommunity Director05/2017 - 11/2018
  • Successfully lead a team of 4 with 232 units, scheduled daily responsibilities for outside team such as make readies and work orders; conducted daily meetings to set leasing goals and ensure team is knowledge able of daily and weekly events.
  • Excelled with management processes including controlling delinquency, posting checks, renewals, resident issues and team growth.
  • Worked to develop a strong understanding of market, established leasing goals based on market indicators and supply and demand; determined pricing daily to follow market trends.
  • Successfully completed various tasks including weekly and monthly audits, variance and projection reports and deposit accounting, as well as participating in annual budget processes with Area Directors.
  • Maintained proficiency in move in and move out procedures including knowledge about community policies, lease documents and amenities.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Showed prospects around properties, highlighting features and redirecting concerns to capture interest.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Raymond Management Company, Hilton Garden Inn | Oklahoma City, OklahomaFood and Beverage Manager10/2016 - 05/2017
  • Completed weekly schedules for 16 back of house and front of house employees to ensure optimal staffing for day-to-day operations and banquets while controlling payroll.
  • Performed monthly inventories and weekly orders of bar and kitchen needs.
  • Set banquet rooms to meet specific requirements assigned by sales staff for incoming groups and worked events to ensure all equipment and food was properly arranged; Arranged food and banquet bars for up to 200 guests.
  • Assisted employees in daily duties including working breakfast, dinner, bar and room service, while also performing daily inspections to ensure all work was completed properly and set and maintained highest food quality and service standards.
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Raymond Management Company, Hilton Garden Inn | Oklahoma City, OklahomaSales Coordinator05/2016 - 10/2016
  • Coordinated with food and beverage team in weekly meetings to ensure that all incoming group needs were met, banquet rooms and food were correctly displayed.
  • Answered sales phone calls using standards set by Raymond Management to get the most complete information from each guest and organized with valet and front desk teams to assure that they were prepared weekly incoming groups.
  • Booked banquet space for up to 200 guests and hotel room blocks for up to 20 rooms.
  • Coordinated and finalized sales proposals to complete purchases.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Education and Training
University of Missouri | Columbia, MOBachelor of Science in Hospitality Management, Lodging05/2016
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Resume Overview

Companies Worked For:

  • Weidner Apartment Homes, Lincoln Villas on Memorial
  • Weidner Apartment Homes, Woodland Park
  • Raymond Management Company, Hilton Garden Inn

School Attended

  • University of Missouri

Job Titles Held:

  • Community Director
  • Food and Beverage Manager
  • Sales Coordinator

Degrees

  • Bachelor of Science in Hospitality Management, Lodging

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