Experienced leader with over 2 years of experience in Solid Waste collection and over 7 years customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of solid waste procedures and customer relations and training in equipment operation. Motivated to learn, grow and excel in environmental industry as an environmental technician.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Penn Foster Career SchoolScranton, PAExpected in 10/2020 ā āDiploma:Wildlife And Forestry Conservation - GPA:
Coursework in wildlife management, habitat management and conservation.
Durant High School Plant City, Expected in 06/2012 ā āHigh School Diploma: - GPA:
Member of National Honor Society
Graduated in Top 1% of Class
Member of Marine Science Club
Graduated with 5.7 GPA
Received Hillsborough County Honors Scholarship
Work History
Saic - Community Collection Center Attendant Bethesda, MD, 04/2018 - Current
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Handled 10-20 calls per day to address customer inquiries and concerns.
Worked with residential customers to understand needs and provide excellent service.
Resolved customer problems, improved operations and provided exceptional client support.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Increased customer satisfaction by resolving waste collection issues.
Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
Operated backhoe safely and efficiently.
Strictly adhered to company safety procedures.
Kept machinery in proper working order by performing maintenance, inspecting parts and reporting issues to supervisor.
Placed tools and job site machinery in locked areas and secured location at end of each shift.
Input financial data and produced reports using Veribalance.
Entered figures using 10-key calculator to compute data quickly.
Verified deposits, rectified discrepancies and processed end-of-day paperwork using Veribalance with 100% accuracy.
Assessed data and information to verify entry, calculation and billing code accuracy.
Reported financial data and updated financial records in ledgers and journals.
Used Veribalance to perform accurate financial analysis and audits to mitigate financial risks.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Recorded deposits into Veribalance, reconciled monthly bank accounts and tracked all expenses.
Maintained excellent accuracy while processing on average $10,000 deposits.
Presented audit findings to manager after reviewing results and paperwork.
Supported management by processing invoices and documents with consistent on-time delivery.
Investigated daily variances uncovered with Varibalance and cashier reports and corrected errors to resolve discrepancies.
Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
Racetrak - Store Clerk City, STATE, 03/2016 - 06/2016
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers.
Promoted sales by merchandising products, completing recovery tasks and updating signage for special promotions.
Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Performed inventory control, such as counting and stocking merchandise.
Acknowledged safety issues and contacted supervisor regarding concerns and for quick resolution.
Processed incoming shipments upon package receipt by scanning boxes and envelopes and using software to update system.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Consistently lifted materials weighing as much as 75 pounds.
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Checked prices for customers and processed items sold by scanning barcodes.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Assisted customer by locating items, processing payments and carrying out heavy purchases.
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Lowe's Home Improvement - Head Cashier City, STATE, 07/2012 - 04/2015
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Maintained stock within optimal levels to meet expected customer and sales levels.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Resolved escalated customer disputes with special actions such as discounts.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Requested official identification for spray paint purchases and verified details, consistently meeting strict legal standards of underage sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Prepared and submitted end-of-shift reports using Kronos.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Directed team of 35 cashiers to maximize performance and deliver exceptional service to every customer.
Built effective training and coaching strategies to optimize team performance.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Increased customer loyalty and retention.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Assisted customers by answering questions and fulfilling requests.
Analyzed purchases for signs of fraud.
Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
Educated employees on all job tasks, including register use, merchandising and customer service.
Served needs of more than 500 customers in busy indoor/outdoor environment.
Reviewed and resolved differences between accounting information and cash drawer.
Received and processed customer payments.
Educated customers on promotions to enhance sales.
Trained as department manager and provided back-up coverage to provide customers with optimal support.
Oversaw group of 35 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Displayed new stock and rotated existing products.
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