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Communications Officer Resume Example

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COMMUNICATIONS OFFICER
Summary

Cheerful Communications Officer with a progressive mind set, leadership skills, strong communication skills and hard working. Offering multi-cultural experiences and skills. Capable of building and strengthening relationships within members of the Communications Division. Tenacious and successful at thriving in a high-pressure environment.

Skills
  • Communication planning
  • Defining audiences
  • Event coordination
  • Team leadership skills
  • Articulate communication skills
  • Strategy development
  • Resolving issues
  • Document management
  • Knowledgeable on the Intrado Phone system
  • Proficient in the Tyler Tech. New World CAD System
  • Proficient in VCIN/NCIC, to include but not limited to entering and maintaining the following types of records: Warrants, Protective Orders, Stolen Articles, ETC...
  • Able to clearly communicate and relate with people from multiple different backgrounds.
  • Able to lead co-workers to work together.
  • Able to delegate tasks to others so that everyone is working fairly and together.
  • Respected by colleagues.
Experience
Company Name | City, StateCommunications Officer06/2002 - 10/2013
  • Became proficient in the CAD operations and functions.
  • Became proficient in EMD protocols.
  • Certified in VCIN/NCIC protocols and procedures.
  • Performed classified data and communications management and routing.
  • Monitored custody, security and destruction of sensitive material.
  • Safeguarded equipment and material pertaining to the VCIN/NCIC protocols.
  • Perform operations between the communications division and the NAPS.
  • Performed multiple emergency drills between LCSO, NAPS, and surrounding agencies.
  • Became proficient in communicating and relating to many different types of people.
  • Proficient in being able to remain calm under pressure.
  • Maintain and keep up with call volume, even through busiest and toughest times.
  • Trained and mentored new employees.
  • Able to ensure the safety of multiple deputies at one time through proper call handling and/or radio dispatching.
Company Name | City, StateChief Animal Control Officer10/2013 - 01/2016
  • Was in charge of two other employees.
  • Became knowledgeable in Virginia animal laws.
  • Became knowledgeable in Louisa County Animal Codes.
  • Was able to work with the County Attorney at the time to update many of the local Animal Codes to provide current and correct verbiage.
  • Investigated reports of animal abuse and issued citations and warnings.
  • When needed, verbally counseled and/or reprimanded employees I was in charge of leading.
  • Was able to lead effectively with the respect and support of the employees beneath me.
  • Answered public inquiries regarding animal control operations.
  • Did public relations events at local schools for children.
  • Collected evidence for court prosecutions related to animal treatment.
  • Organized adoption of unclaimed animals with local rescue shelters.
  • Interviewed witnesses to investigate reports of animal attacks or cruelty.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
Company Name | City, StateSenior Communications Officer01/2016 - Current
  • Continued knowledge of the CAD operations and functions.
  • Continued knowledge of EMD protocols.
  • Maintained certifications in VCIN/NCIC protocols and procedures.
  • Performed classified data and communications management and routing.
  • Monitored custody, security and destruction of sensitive material.
  • Safeguarded equipment and material pertaining to the VCIN/NCIC protocols.
  • Perform operations between the communications division and the NAPS.
  • Performed multiple emergency drills between LCSO, NAPS, and surrounding agencies.
  • Became proficient in communicating and relating to many different types of people.
  • Proficient in being able to remain calm under pressure.
  • Maintain and keep up with call volume, even during the busiest and toughest times.
  • Trained and mentored new employees.
  • Able to ensure the safety of multiple deputies at one time through proper call handling and/or radio dispatching.
Education and Training
Louisa County High School | City, StateHigh School Diploma06/2000
Other Courses | CityTraining Courses, ETC...

Courses Completed:

- FEMA - IS-00100.LE

- FEMA - IS-00200

- FEMA - IS-00700

- FEMA - IS000200.a

- CPR Certification

- Pipeline Emergency Response and Damage Prevention

- EMD Certification

- VCIN/NCIC Certification

- General Instructor (expired)

- Domestic Violence Training for Communications Professionals

- Call Receiver - Heart of Emergency Communications

- Crisis Intervention Team Certification

- Aircare5 Beyond the Call training Certification

- Monthly APCO training classes

- APCO Training Conference in VA Beach, including daily classes

- APCO Training Conference in Baltimore MD, including dailt classes

- Rapid SOS Certificate

- Fundamentals of Tactical Dispatching

- Maintained a 12hr minimum of continuing education courses and articles

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Resume Overview

School Attended

  • Louisa County High School
  • Other Courses

Job Titles Held:

  • Communications Officer
  • Chief Animal Control Officer
  • Senior Communications Officer

Degrees

  • High School Diploma
    Training Courses, ETC...

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