Cheerful Communications Officer with a progressive mind set, leadership skills, strong communication skills and hard working. Offering multi-cultural experiences and skills. Capable of building and strengthening relationships within members of the Communications Division. Tenacious and successful at thriving in a high-pressure environment.
- Communication planning
- Defining audiences
- Event coordination
- Team leadership skills
- Articulate communication skills
- Strategy development
- Resolving issues
- Document management
- Knowledgeable on the Intrado Phone system
- Proficient in the Tyler Tech. New World CAD System
- Proficient in VCIN/NCIC, to include but not limited to entering and maintaining the following types of records: Warrants, Protective Orders, Stolen Articles, ETC...
- Able to clearly communicate and relate with people from multiple different backgrounds.
- Able to lead co-workers to work together.
- Able to delegate tasks to others so that everyone is working fairly and together.
- Respected by colleagues.
Courses Completed:
- FEMA - IS-00100.LE
- FEMA - IS-00200
- FEMA - IS-00700
- FEMA - IS000200.a
- CPR Certification
- Pipeline Emergency Response and Damage Prevention
- EMD Certification
- VCIN/NCIC Certification
- General Instructor (expired)
- Domestic Violence Training for Communications Professionals
- Call Receiver - Heart of Emergency Communications
- Crisis Intervention Team Certification
- Aircare5 Beyond the Call training Certification
- Monthly APCO training classes
- APCO Training Conference in VA Beach, including daily classes
- APCO Training Conference in Baltimore MD, including dailt classes
- Rapid SOS Certificate
- Fundamentals of Tactical Dispatching
- Maintained a 12hr minimum of continuing education courses and articles
Prineville, OR, 06/2002 - 10/2013
- Became proficient in the CAD operations and functions.
- Became proficient in EMD protocols.
- Certified in VCIN/NCIC protocols and procedures.
- Performed classified data and communications management and routing.
- Monitored custody, security and destruction of sensitive material.
- Safeguarded equipment and material pertaining to the VCIN/NCIC protocols.
- Perform operations between the communications division and the NAPS.
- Performed multiple emergency drills between LCSO, NAPS, and surrounding agencies.
- Became proficient in communicating and relating to many different types of people.
- Proficient in being able to remain calm under pressure.
- Maintain and keep up with call volume, even through busiest and toughest times.
- Trained and mentored new employees.
- Able to ensure the safety of multiple deputies at one time through proper call handling and/or radio dispatching.
Alexandria, VA, 10/2013 - 01/2016
- Was in charge of two other employees.
- Became knowledgeable in Virginia animal laws.
- Became knowledgeable in Louisa County Animal Codes.
- Was able to work with the County Attorney at the time to update many of the local Animal Codes to provide current and correct verbiage.
- Investigated reports of animal abuse and issued citations and warnings.
- When needed, verbally counseled and/or reprimanded employees I was in charge of leading.
- Was able to lead effectively with the respect and support of the employees beneath me.
- Answered public inquiries regarding animal control operations.
- Did public relations events at local schools for children.
- Collected evidence for court prosecutions related to animal treatment.
- Organized adoption of unclaimed animals with local rescue shelters.
- Interviewed witnesses to investigate reports of animal attacks or cruelty.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
City, STATE, 01/2016 - Current
- Continued knowledge of the CAD operations and functions.
- Continued knowledge of EMD protocols.
- Maintained certifications in VCIN/NCIC protocols and procedures.
- Performed classified data and communications management and routing.
- Monitored custody, security and destruction of sensitive material.
- Safeguarded equipment and material pertaining to the VCIN/NCIC protocols.
- Perform operations between the communications division and the NAPS.
- Performed multiple emergency drills between LCSO, NAPS, and surrounding agencies.
- Became proficient in communicating and relating to many different types of people.
- Proficient in being able to remain calm under pressure.
- Maintain and keep up with call volume, even during the busiest and toughest times.
- Trained and mentored new employees.
- Able to ensure the safety of multiple deputies at one time through proper call handling and/or radio dispatching.
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School Attended
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Job Titles Held:
- Communications Officer
- Chief Animal Control Officer
- Senior Communications Officer
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