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communications officer resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. Dedicated Hazmat Technician focused on providing safe protocols to support hazardous material clean up. Expertise in medical aid, rescue, hazardous materials, equipment operation and maintaining sites. Committed to emergency hazard mitigation and protection standard protocols. Alert Military Police Officer committed to ensuring optimal safety with quick responses and implementation of preventive measures. Gifted with outstanding observational and communication traits. Adept at monitoring surveillance equipment, inspecting vehicles and conducting interviews. Safely handles weapons and coordinates with local, state and federal law enforcement agencies. Experienced in tackling policy issues with dedication and a results-driven mindset. Good problem-solver and organizer with a persuasive style and reputation for efficiency. Knowledgeable about gathering, analyzing and modeling data.

Skills
  • Report writing
  • Communication planning
  • Resolving complex issues
  • Developing policies
  • Policy development
  • Strategy development
  • Social media management
  • Event coordination
  • Team leadership skills
  • Team development
Experience
11/2021 to Current Communications Officer Harvard University | Allston, MA,
  • Verified proper handling and routing of communications and classified data.
  • Performed classified data and communications management and routing.
  • Evaluated systems, identified issues and developed appropriate solutions.
  • Maintained ultra-high frequency, high frequency and radioteletype communication circuits.
  • Contributed to data safety management, including implementation of new protocols.
  • Trained and mentored personnel on security protocol adherence and compliance with safety guidelines.
  • Safeguarded equipment and material, including configuration, custody, safekeeping and destruction of material.
  • Provided hands-on installation, maintenance, configuration and troubleshooting of global communication equipment.
  • Operated INFOSEC secure voice and data products and maintained accountability for receipt, custody, safekeeping and destruction of material.
07/2009 to 08/2022 Civil Affairs Specialist Department Of Health And Human Services | Palestine, TX,
  • Planned and coordinated resources to execute training activities and missions.
  • Trained extensively on weaponry, tactics and methods of battle.
  • Oversaw flight and ground training, internal and external cargo movement, medical evacuations and passenger transport.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
  • Planned and carried out installation operations for field communications equipment.
  • Directed placement of material handling equipment to accomplish cargo loading and off-loading operations.
  • Operated detection equipment to locate, classify and report on enemy contacts.
  • Completed visual and operational checks of air refueling and associated systems and equipment.
  • Advised commanding officers on weapons operations, capabilities and unforeseen operational problems.
  • Oversaw gathering of intelligence and combat information to support troops on ground.
07/2020 to 10/2021 Nuclear Biological Chemical Specialist US Army | City, STATE,
  • Handled hazardous waste in alignment with company and environmental policies and regulations.
  • Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
  • Conducted emergency scene risk analysis to determine boundaries, proper personal protective equipment, mitigation, clean up and packaging protocols.
  • Tracked chemical inventories and environmental sampling.
  • Handled oxygen and gas monitors and mercury vapor analyzer.
  • Delivered excellent customer service using effective interpersonal and problem-solving skills.
  • Protected emergency response forces, responding to calls and hazardous material incidents.
  • Identified unknown materials utilizing HazCat Kit.
  • Executed search and rescue tasks, utilizing hand and power tools, hydraulic tools and other extrication equipment.
  • Participated in local prevention programs, conducting public education activities to promote fire public awareness.
  • Complied with company policies, as well as federal and local requirements, to maintain team and public safety.
  • Developed clean-up and removal strategy for each individual case based on materials in question and available resources.
10/2018 to 07/2020 Information Technology Specialist US Army | City, STATE,
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Maintained and controlled server room, wireless network and server infrastructure.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Mentored other technologists and support professionals to provide professional development and skill enhancement.
  • Developed online documentation for common processes for both support staff and end-users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Performed continuous assessments of network structure, business content filters and security firewalls.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Audited security program and installed IP cameras across multiple platforms as part of larger building and tenant safety program.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Implemented system security and data assurance software.
09/2011 to 10/2018 Military Police US Army | City, STATE,
  • Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Authored daily activity, incident, safety, repair and irregularity reports regarding equipment and property damage, theft, unauthorized presence or unusual occurrences.
  • Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
  • Prepared operation plans and orders to support resource and installation security.
  • Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory.
  • Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
  • Trained soldiers, US contractors and foreign nationals on comprehensive combat operations to support mission goals.
  • Created document filing system, organizing mission-critical documents within SCIF facility.
  • Processed prisoners of war and acquired documents critical to operational success.
  • Conducted research on intelligence targets to better understand relation to geopolitical and U.S. Army mission objectives.
Education and Training
Expected in 02/2019 to to Associate of Applied Science | Criminal Justice Indiana University - Purdue University Fort Wayne, Fort Wayne, IN GPA:
  • 3.33 GPA
  • Minor in Homeland & Security
Expected in to to Bachelor of Science | Homeland Security Indiana University - Purdue University Fort Wayne, Fort Wayne, IN GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
English:
Native/ Bilingual
Negotiated:
Accomplishments
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Promoted from Communication Sergeant to Communication Section Chief, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.
Additional Information
  • TOP SECRET/SCI Clearance

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Resume Overview

School Attended

  • Indiana University - Purdue University Fort Wayne
  • Indiana University - Purdue University Fort Wayne

Job Titles Held:

  • Communications Officer
  • Civil Affairs Specialist
  • Nuclear Biological Chemical Specialist
  • Information Technology Specialist
  • Military Police

Degrees

  • Associate of Applied Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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