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Communications Consultant Resume Example

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COMMUNICATIONS CONSULTANT
Summary
Client-focused communications professional with 10 years of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals. 
Technical Skills
  • Healthcare industry experience supporting health plans, hospitals, and medical groups.
  • Experience in internal, external, and executive communication.
  • Proven track record in communicating complex clinical issues and industry trends.
  • Demonstrated experience in successfully developing and managing communication programs that connect physicians to new healthcare solutions.
Experience
Communications Consultant08/2017 to CurrentThe Permanente Federation, National HeadquartersOakland, California
  • Provides complex communications consultation, with an emphasis on writing care delivery related content for broad internal, external and leadership audiences.
  • Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees).
  • Executed successful clinical product introductions by coordinating actions with social media, public relations and other internal teams.
  • Authored materials designed to articulate Kaiser Permanente's technological advancements in Electronic Health Record systems and Clinical Libraries that help to inform clinical decision making.
  • Built a communications function for the organization's research and development division to internally and externally elevate best clinical practices.
  • Leads communication activities designed to promote and accelerate the use of newly available clinical technologies to physicians.
  • Leads monthly community of practice calls bringing together communication leaders from 8 Permanente Medical Groups to share best practices, surface care delivery stories, and cross-promote resources.
  • Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups.
  • Developed platform for cross-sharing public speaking opportunities among national communications team to elevate physician executives at healthcare industry events.
  • Led the planning, development, and execution of a change management communication strategy in support of research and development division.
  • Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer.
  • Develops send-all emails designed to inform, motivate, and engage more than 200,000 Kaiser Permanente employees. 
Marketing Communications Specialist06/2015 to 08/2017Kaiser Permanente, Regional HeadquartersHonolulu, Hawaii
  • Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families.
  • Put together cohesive communication plans and marketing collateral in line with brand messaging and strategic objectives.
  • Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%.
  • Led cross-functional teams to draft a variety of communication materials that help members navigate the complexities of their health plan.
  • Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care.
  • Supported Legal department to ensure compliance with annual regulatory notifications to members.
Internal Communications Specialist05/2013 to 06/2015Kaiser Permanente, Regional HeadquartersHonolulu, Hawaii
  • Produced comprehensive communication materials that connected employees to strategic and operational goals.
  • Authored weekly employee newsletter with readership of 4,600.
  • Responsible for the creation and posting of daily content on employee intranet page.
  • Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impact to operations.
  • Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives.
Public Relations Assistant08/2010 to 04/2013TLC Public RelationsHonolulu, Hawaii
  • Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning.
  • Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends.
  • Supported meetings and press conferences for clients and business partners.
  • Supported the development of press releases and media kits.
Education
Master of Communication Management, M.C.M.2016University of Southern CaliforniaLos Angeles, California, USA
Bachelor of Arts: Communication2012University of HawaiiHonolulu, Hawaii, USA
Bachelor of Arts: Psychology2012University of HawaiiHonolulu, Hawaii, USA
Board & Leadership Experience
Chapter President01/2015 to 08/2017HawaiiHonolulu, HI
  • Founding member of genKP's Hawaii chapter -- Kaiser Permanente's largest national business resource group dedicated to professional development and fostering cross-organizational collaboration on industry trends. 
  • Developed strategy and built a leadership team who helped Hawaii reach the largest membership numbers outside of California. 
Communications Chair, Board of Directors12/2014 to 12/2015Public Relations Society of AmericaHonolulu, Hawaii
  • Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications.
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Resume Overview

Companies Worked For:

  • The Permanente Federation, National Headquarters
  • Kaiser Permanente, Regional Headquarters
  • TLC Public Relations
  • Hawaii
  • Public Relations Society of America

School Attended

  • University of Southern California
  • University of Hawaii

Job Titles Held:

  • Communications Consultant
  • Marketing Communications Specialist
  • Internal Communications Specialist
  • Public Relations Assistant
  • Chapter President
  • Communications Chair, Board of Directors

Degrees

  • Master of Communication Management, M.C.M. 2016
    Bachelor of Arts : Communication 2012
    Bachelor of Arts : Psychology 2012

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