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Commissions Analyst Resume Example

Resume Score: 80%

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COMMISSIONS ANALYST
Summary

Customer-focused commissions analyst successful in researching, analyzing, and validating commissions and implementing process improvements. Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills.

Highlights
  • Performance tracking and evaluation
  • Decisive leader
  • Team building
  • Accounting and finance background
  • Adaptable
  • Project analysis
  • Business and requirements analysis
  • Collaborative
Accomplishments
  • Increased efficiency of discrepancy investigations by holding monthly review calls with agents.
  • Participated in User Acceptance Testing activities associated with new or modified systems to ensure systems are properly paying when enhancements/adjustments, new compensation plans, or new Agent contracts are implemented.
  • Developed more useful standard queries that resulted in more effective reporting.
Experience
Commissions Analyst
June 2002 to Current
Verizon Wireless - Alpharetta, GA

•Maintain the accuracy of agent commission payments and statements

•Provide ad hoc reporting and support to Finance and Indirect Sales channel

•Develop and implement controls to ensure that commission variables are correctly entered into commission system

• Annually review contracts and upload changes into CCRS

•Participate in continued enhancements to the automation process to increase efficiency and accuracy of the commission process

•Identify and recommend process improvements to streamline commission processes

•Track and report metrics for sales results and initiatives within the Indirect Sales channel

•Resolve payment discrepancies and contact agents regarding repeated discrepancy issues

•Conduct monthly eStatement reviews with indirect agents to identify process improvements

•Review trending analysis and upload files to accounts payable for monthly commission payout

•Participate in SOX audits by supplying agent data


Retail Manager
September 2000 to June 2002
Verizon Wireless - Atlanta, GA

•Managed and coordinated all aspects of the retail store including sales, customer service, repairs, inventory, financial controls, and personnel administration

•Supervised 6-7 Retail Sales Associates

•Hired, trained, and coached store employees

•Managed team to meet sales and churn goals

•Facilitated bimonthly meetings with all store personnel

•Provided feedback to team members during one on one sessions

•Handled complex customer situations and escalated issues

•Maintained customer base for follow-ups and sales through 5STAR database


Retail Sales Representative
July 1998 to September 2000
Verizon Wireless - Atlanta, GA

•Increased Verizon's footprint by consistently enhancing the customer base with daily additions of new service

•Solicited referrals from existing customer base

•Maintained existing customers by performing rate changes, equipment upgrades and adding new service

•Developed and trained new sales representatives

•Facilitated in-store training and roll-out of new products and services

•Reconciled monetary transactions daily

•Programmed and troubleshot cellular equipment

•Ordered, received and managed inventory


Collections Specialist
July 1995 to July 1988
AirTouch Cellular - Atlanta, GA

•Arranged repayment options for cellular accounts over 60 days past due

•Prepared unresolved delinquent accounts for collection agency placement

•Aided customers by resolving billing questions and disputes

•Helped collection representatives handle escalated calls and floor problems as they occurred

Education
MBA : FinanceFlorida State University - Tallahassee, FL
Bachelor of Science : Finance and Real EstateFlorida State University - Tallahassee, FL
MBA : Project ManagementStrayer University - Alpharetta, GA
Professional Development - Alpharetta, GA

Agile Fundamentals Certificate

Working knowledge of ACSS

PeopleSoft 9.1 proficient

COGNOS Query Studio

Microsoft Office Suite

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Verizon Wireless
  • AirTouch Cellular

School Attended

  • Florida State University
  • Strayer University
  • Professional Development

Job Titles Held:

  • Commissions Analyst
  • Retail Manager
  • Retail Sales Representative
  • Collections Specialist

Degrees

  • MBA : Finance
    Bachelor of Science : Finance and Real Estate
    MBA : Project Management

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