Innovative Manager who seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
Reliable team leader with three years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.
Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.
Customer-focused Sales Rep successful in building and maintaining happy customers. Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills.
Store Manager equipped with extensive experience in retail sales. Employs excellent leadership skills and multi-tasking strengths.
Determined Commission Sales Rep with strong interpersonal skills and extensive retail and sales experience.
Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
Gas Station Store Manager focused on cutting company costs and boosting company revenue through innovative management techniques. Organized and diligent with a strong background in sales, planning, budgeting and staffing.
Store Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.
Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.
Highlights
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Store operations
MS Office proficient
Outstanding communication skills
Business analysis
Operations management
Risk management
Forecasting
Decisive leader
Tactical execution
Conflict resolution
Fashion and design background
Conflict resolution skills
Team-oriented
Commission sales
Sales professional
Reliable
Flexible schedule
Cost estimating
Team building
Natural leader
Procedure development
Persuasive
Powerful negotiator
Adaptable
Leadership mentoring
Accomplishments
Experience
02/2011 to 07/2013
Commission Sales AssociateNordstrom － Scottsdale, AZ
Built excellent customer relations for future business.
Described merchandise and explained operation of merchandise to customers.
Guided customers in choosing items that reflected personal style and shape.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Replenished floor stock and processed shipments to ensure product availability for customers.
Placed special orders and called other stores to find desired items.
Posted numbers well above and beyond expectations in first couple months.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices..
Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Assisted Manager in all duties necessary to run a quality business
Defined strategy and business plan for department sales
Directed strategic initiatives to achieve daily, monthly, quarterly and yearly sales
Increased profits by developing, initiating, and managing department needs
06/2010 to 02/2011
Mens & Shoe department Sales and Stock Team LeaderNordstrom Rack － Scottsdale, AZ
Verified that all merchandising standards were maintained on a daily basis.
Received and processed cash and credit payments for in-store purchases.
Placed special merchandise orders for customers.
Created strategies to develop and expand existing customer sales, which resulted in an average of 15% increase in monthly sales.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Contributed to merchandising ideas at team sale meetings.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
03/2008 to 06/2010
Store ManagerFood N Things Gas Station/Convenience Store － Scottsdale, AZ
Maximized company revenue by ensuring company's money was being spent in all the right areas
Identified key growth opportunities for the business through my eyes and eyes of the employees under me
Capitalized on industry changes to maximize company revenue.
Managed the day-to-day tactical and long-term strategic activities within the business.
Conducted cost, schedule, contract performance, variance and risk analysis.
Reduced and controlled expenses by improving resource allocation.
Reviewed and approved billing invoices and expense reports.
Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns.
Drafted business plans, budgets and quarterly and semi-annual business reviews.
Recruited and hired 1-2 new staff every couple of months or so.
Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
Coached and mentored multiple staff members by offering constructive feedback and taking interest in their long-term career growth.
Established knowledge-sharing processes for all associates throughout the organization.
01/2005 to 02/2008
Commission Sales Associate Verizon Wireless － Phoenix, AZ
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Shared product knowledge with customers while making personal recommendations.
Worked as a team member to provide the highest level of service to customers.
Exceeded targeted sales goals by 20-25%.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Informed customers about sales and promotions in a friendly and engaging manner.
Processed up to 25-30 customer orders per day.
Tracked down sources of special products and services to meet customers' special needs.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Trained new employees on company customer service policies and service level standards.
Fielded an average of 5-10 customer service calls per day.
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
12/2002 to 01/2005
Stock Room CoordinatorSunset Wholesale － Phoenix, AZ
Manually created shipments, assigned carriers and dispatched shipments.
Forwarded client-related quality and service issues to the appropriate manager for resolution.
Coordinated rush orders and order changes.
Prepared invoices for all customers in the logistics department at the end of every month.
Oversaw the organizing and product storage in stockyard areas.
Monitored shipments to guarantee on-time delivery.
Identified inefficiencies and made recommendations for process improvements.
Oversaw warehousing and storage practices and housekeeping.
Rotated stock by code and receiving date.
Oversaw special orders and after-hours, urgent shipping jobs.
Unloaded, picked, staged and loaded products for shipping.
Transported goods from racks, shelves and vehicles.
Verified and recorded the count and condition of cargo received.
Worked at a rapid pace to meet tight deadlines.
Education
2008
BBA: Business Management/FinancingArizona State University － Tempe, AZ, USA
