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Commission Sales Associate Resume Example

Resume Score: 70%

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COMMISSION SALES ASSOCIATE
Summary
  • Innovative Manager who seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
  • Reliable team leader with three years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
  • Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
  • Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.
  • Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.
  • Customer-focused Sales Rep successful in building and maintaining happy customers. Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills.
  • Store Manager equipped with extensive experience in retail sales. Employs excellent leadership skills and multi-tasking strengths.
  • Determined Commission Sales Rep with strong interpersonal skills and extensive retail and sales experience.
  • Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
  • Gas Station Store Manager focused on cutting company costs and boosting company revenue through innovative management techniques. Organized and diligent with a strong background in sales, planning, budgeting and staffing.
  • Store Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.
  • Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.
Highlights
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • MS Office proficient
  • Outstanding communication skills
  • Business analysis
  • Operations management
  • Risk management
  • Forecasting
  • Decisive leader
  • Tactical execution
  • Conflict resolution

  • Fashion and design background
  • Conflict resolution skills
  • Team-oriented
  • Commission sales
  • Sales professional
  • Reliable
  • Flexible schedule
  • Cost estimating
  • Team building
  • Natural leader
  • Procedure development
  • Persuasive
  • Powerful negotiator
  • Adaptable
  • Leadership mentoring
Accomplishments

Experience
02/2011 to 07/2013
Commission Sales Associate Nordstrom - Scottsdale, AZ
  • Built excellent customer relations for future business.
  • Described merchandise and explained operation of merchandise to customers.
  • Guided customers in choosing items that reflected personal style and shape.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Placed special orders and called other stores to find desired items.
  • Posted numbers well above and beyond expectations in first couple months.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices..
  • Operated a cash register to process cash, check and credit card transactions.
  • Administered all point of sale opening and closing procedures.
  • Assisted Manager in all duties necessary to run a quality business
  • Defined strategy and business plan for department sales
  • Directed strategic initiatives to achieve daily, monthly, quarterly and yearly sales
  • Increased profits by developing, initiating, and managing department needs
06/2010 to 02/2011
Mens & Shoe department Sales and Stock Team Leader Nordstrom Rack - Scottsdale, AZ
  • Verified that all merchandising standards were maintained on a daily basis.
  • Received and processed cash and credit payments for in-store purchases.
  • Placed special merchandise orders for customers.
  • Created strategies to develop and expand existing customer sales, which resulted in an average of 15% increase in monthly sales.
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Contributed to merchandising ideas at team sale meetings.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
03/2008 to 06/2010
Store Manager Food N Things Gas Station/Convenience Store - Scottsdale, AZ
  • Maximized company revenue by ensuring company's money was being spent in all the right areas
  • Identified key growth opportunities for the business through my eyes and eyes of the employees under me
  • Capitalized on industry changes to maximize company revenue.
  • Managed the day-to-day tactical and long-term strategic activities within the business.
  • Conducted cost, schedule, contract performance, variance and risk analysis.
  • Reduced and controlled expenses by improving resource allocation.
  • Reviewed and approved billing invoices and expense reports.
  • Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns.
  • Drafted business plans, budgets and quarterly and semi-annual business reviews.
  • Recruited and hired 1-2 new staff every couple of months or so.
  • Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
  • Coached and mentored multiple staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Established knowledge-sharing processes for all associates throughout the organization.

01/2005 to 02/2008
Commission Sales Associate Verizon Wireless - Phoenix, AZ
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Shared product knowledge with customers while making personal recommendations.
  • Worked as a team member to provide the highest level of service to customers.
  • Exceeded targeted sales goals by 20-25%.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Processed up to 25-30 customer orders per day.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Trained new employees on company customer service policies and service level standards.
  • Fielded an average of 5-10 customer service calls per day.
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
12/2002 to 01/2005
Stock Room Coordinator Sunset Wholesale - Phoenix, AZ
  • Manually created shipments, assigned carriers and dispatched shipments.
  • Forwarded client-related quality and service issues to the appropriate manager for resolution.
  • Coordinated rush orders and order changes.
  • Prepared invoices for all customers in the logistics department at the end of every month.
  • Oversaw the organizing and product storage in stockyard areas.
  • Monitored shipments to guarantee on-time delivery.
  • Identified inefficiencies and made recommendations for process improvements.
  • Oversaw warehousing and storage practices and housekeeping.
  • Rotated stock by code and receiving date.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Unloaded, picked, staged and loaded products for shipping.
  • Transported goods from racks, shelves and vehicles.
  • Verified and recorded the count and condition of cargo received.
  • Worked at a rapid pace to meet tight deadlines.
Education
2008
BBA: Business Management/Financing Arizona State University - Tempe, AZ, USA
  • Top 20% of class
  • Minor in Psychology
  • Advanced coursework in Business Administration
  • Coursework in Marketing and Advertising
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Resume Overview

Companies Worked For:

  • Nordstrom
  • Nordstrom Rack
  • Food N Things Gas Station/Convenience Store
  • Verizon Wireless
  • Sunset Wholesale

School Attended

  • Arizona State University

Job Titles Held:

  • Commission Sales Associate
  • Mens & Shoe department Sales and Stock Team Leader
  • Store Manager
  • Stock Room Coordinator

Degrees

  • BBA : Business Management/Financing

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