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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Qualifications Summary
Seasoned community service professional and manager with 15 years experience. Highly personable, with extraordinary attention to detail and talent for gaining trust and structuring treatment plans around each patient’s strengths. Quickly masters new skills and delivers exceptional customer service.  Effective communicator and active listener.
Highlights
  • Fast learner
  • Detail-oriented
  • Skilled multi-tasker
  • Strong communicator
  • Team player
  • Excellent interpersonal skills
  • Program development
  • MH, DD, SA, and forensic populations experience
  • Organizational skills
Accomplishments
  • Recognized by State program for the quality of documentation when requesting services for an individual.
  • Developed and created a more effective filing system to accelerate paperwork processing and increase agency compliance by almost 50%.
  • Reduced the unnecessary risk of institutionalized care by treating high-risk clients living in the community. 
  • Increased average daily census to 45 consumers and successfully brought program out of the red and into the black within 3 months and for the remainder of my tenure. 
Experience
07/2015 to 2016 Commission Based Retail Sales Associate The Mentor Network | Benton, AR,
  • Maintained a satisfactory customer service score, by building customer confidence by actively listening to their concerns and giving appropriate feedback. 
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Built and maintained effective relationships with peers and upper management.
2015 to 07/2015 Program Services Coordinator Prestige Care, Inc | Colville, WA,
  • Coordinated the development, review, and revision of programs and behavior intervention plans.
  • Scheduled and provided quality opportunities for training, recreation, and leisure activities for foster parents and children.
  • Assessed clients and coordinated the development of an individual service plan.
06/2012 to 08/2014 Assistant Grant Evaluator Dish Network Corporation | Colorado Springs, CO,
  • Developed and created a more effective filing system to accelerate paperwork processing and increase agency compliance by almost 50%.
  • Compiled statistical information for special reports, closed terminated records, and completed chart audits. 
  • Created survey to help provide agency with information needed to successfully integrate homeless clients and veterans and achieve active participation in program.
09/2010 to 11/2013 Therapist / PRN Therapist G4S Youth Services | City, STATE,
  • Administered individual and group intensive mental health and substance abuse therapeutic services to juvenile offenders  assigned to residential treatment program.
  • Provided training, education, and reinforcement of youth's functional skills and activities of daily living.
 
      
  • Formulated youth needs assessment and treatment plan by reviewing psycho-social history and identifying preliminary needs, strengths, and issues.
2010 to 09/2010 Social Services Director The Abbey Rehabilitation And Nursing Center | City, STATE,
  • Scored zero deficiencies and 100% compliance with yearly audit for the first time in 3 years, as first year department head.
  • Increased attendance and active participation in family council meetings. 
  • Successfully resolved residents concerns and grievances.
09/2008 to 07/2009 Assistant Social Services Director Jacaranda Manor | City, STATE,
  • Completed intake assessments with patients and drafted community re-entry plans or transfers, following treatment.
  • Managed caseloads and acted as an advocate for client rights.
  • Developed patient care plans, including assessments and evaluations as part of the department.
06/2007 to 06/2008 Medical Disability Examiner State Of Florida | City, STATE,
  • Recognized for outstanding work by the Quality Assurance team.
  • Collaborated with a team of doctors and mental health practitioners to make determinations on a persons qualifications for social security disability.
  • Carefully reviewed medical records for accuracy and completion and scheduled clients for doctor appointments as needed.
06/2005 to 01/2007 Program Manager Easter Seals Hawai`i | City, STATE,
  • Brought the program out of the red and into the black within three months and for the remainder of my tenure.
  • Increased average daily census to 45 consumers and successfully recruited, hired, and trained staff to accommodate increase.
  • Administered, directed and coordinated the activities of the program to include supervising a team of 18 paid staff, plus volunteers, interns, and contract workers assigned to program.
05/2003 to 04/2005 Case Manager & Waiver Support Coordinator Gulf Coast Jewish Family Services | City, STATE,
  • Directed all protective placement, case management, parent education and family reunification activities for up to 40 children at a time. 
  • Recognized by State program for the quality of documentation when requesting services for an individual.
  • Reduced the unnecessary risk of institutional care by treating high-risk clients living in the community.
Education
Expected in December 2009 Master of Arts | Forensic Psychology Argosy University at Sarasota, , GPA:
Expected in December 1998 Bachelor of Science | Elementary Education; Psychology concentration State University of New York College at Buffalo, , GPA:
Volunteer Work
  • Society for the Prevention of Cruelty to Animals, Largo FL, 2003 – 2005, and 2007 to March, 2014.
  • Save our Strays, Indian Rocks Beach, FL, 2007 – 2009.
  • Big Brothers and Big Sisters (BBBS), Largo, FL, 2008 – 2009.
  • Hawaii Dog Foundation, Honolulu, HI, 2005 - 2007. 
  • Pet Pal Rescue, St. Petersburg, FL, 2003 – 2005.
  • Joshua’s Farm, Charlotte, NC, 2001 – 2003.  
  • DeGraff Memorial Hospital, North Tonawanda, NY, 1985 - 1986.

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Resume Overview

School Attended

  • Argosy University at Sarasota
  • State University of New York College at Buffalo

Job Titles Held:

  • Commission Based Retail Sales Associate
  • Program Services Coordinator
  • Assistant Grant Evaluator
  • Therapist / PRN Therapist
  • Social Services Director
  • Assistant Social Services Director
  • Medical Disability Examiner
  • Program Manager
  • Case Manager & Waiver Support Coordinator

Degrees

  • Master of Arts
  • Bachelor of Science

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