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commericial tech resume example with 13 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Trustworthy, dependable, responsible Personal Assistant with 5 years of experience providing ongoing support. Dedicated, tireless professional with a keen ability to maximize both time and business effciencies. Well-organized with in-depth technical knowledge and keen attention to detail.

Skills
  • Scanning and copying
  • Multitasking
  • Computer skills
  • Troubleshooting
  • Customer service
  • Training & Development
  • People skills
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Photograph modification
Education and Training
Jackson State University Jackson, MS Expected in 05/2015 Bachelor of Arts : Graphic Design - GPA :
Greenville Weston High School Greenville, MS Expected in 05/2007 High School Diploma : - GPA :
Experience
C Spire - Provisioning Specialist/Full Time 40hrs Per Week
City, STATE, 06/2021 - Current
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Documented and updated case notes for each customer and work order.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
Comcast - Commericial Tech/Full Time 40hrs Per Week
City, STATE, 06/2015 - 06/2021
  • Works independently or as part of a team to resolve issues at a customer's residence or business Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
  • Splice cables, using hand tools, epoxy, or mechanical equipment.
  • Measure signal strength at utility poles, using electronic test equipment.
  • Provide assistance for customers with special billing requests.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Trained and mentored new technicians for 90 days under the (PAL) program Partner Assisted Learner (PAL).
  • Managed quality control and maintained high level of customer satisfaction.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Neel Schaffer - Graphic Design/Intern 20hrs Per Week
City, STATE, 07/2014 - 06/2015
  • Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts.
  • Determine size and arrangement of illustrative material and copy, and select style and size of type.
  • Confer with clients to discuss and determine layout design.
  • Prepare illustrations or rough sketches of material, discussing them with clients or supervisors and making necessary changes.
  • Use computer software to generate new images.
  • Key information into computer equipment to create layouts for client or supervisor.
  • Maintain archive of images, photos, or previous work products.
  • Mark up, paste, and assemble final layouts to prepare layouts for printer.
  • Draw and print charts, graphs, illustrations, and other artwork, using computer.
  • Prepare notes and instructions for workers who assemble and prepare final layouts for printing.
  • Photograph layouts, using camera, to make layout prints for supervisors or clients.
  • Use computers for various applications, such as database management or word processing.
  • Create, maintain, and enter information into databases.
  • Maintain scheduling and event calendars.
  • Mail newsletters, promotional material, or other information.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Total Transportation - Service Coordinator/ Full Time 40hrs Per Week
City, STATE, 04/2014 - 07/2014
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Receive or prepare work orders.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Arrange for necessary repairs to restore service and schedules.
  • Prepare daily work and run schedules.
  • Order supplies or equipment and issue them to personnel.
  • Recognized by supervisor for maintaining accurate and timely records despite heavy caseload.
United States Army - Information Technology Specialist (25B)/Part Time
City, STATE, 05/2008 - 04/2014
  • Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
  • Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
  • Analyze training needs to design employee development, language training and health and safety programs.
  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff , users, and management to establish requirements for new systems or modifications.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
Additional Information
  • Awards , Deans List 2013 National Defense Service Medal Global War On Terriorism Expeditionary Medal Global War on Terriorism Service Medal

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Resume Overview

School Attended

  • Jackson State University
  • Greenville Weston High School

Job Titles Held:

  • Provisioning Specialist/Full Time 40hrs Per Week
  • Commericial Tech/Full Time 40hrs Per Week
  • Graphic Design/Intern 20hrs Per Week
  • Service Coordinator/ Full Time 40hrs Per Week
  • Information Technology Specialist (25B)/Part Time

Degrees

  • Bachelor of Arts
  • High School Diploma

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