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Commercial Parts Professional Resume Example

Resume Score: 80%

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COMMERCIAL PARTS PROFESSIONAL
Summary

Polite and attentive manager offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.

Hardworking and reliable manager with strong ability in customer service. Offering problem resolution, . Organized, proactive and punctual with team-oriented mentality.

Skills
  • Delivery order fulfillment
  • Project management
  • Process improvement
  • Complaint handling
  • Organization
  • Inventory management
  • Team management
  • Supervision
  • Customer service
  • Planning and coordination
  • Problem resolution
  • Invoice generation
  • Mail management
  • Inventory systems
  • Employee training and development
  • Excel spreadsheets
  • Sensitive material handling
  • Check processing
  • Data entry documentation
  • Flexible
  • Data entry
  • Office equipment maintenance
  • Inventory supplies
  • Strong problem solver
  • Automotive terminology
  • Merchandising
  • Proofreading
  • Customer relations
  • Resourceful
  • Database entry
  • Scanning and copying
  • Administrative support
  • Communications
Experience
01/2015 - 06/2020Commercial Parts ProfessionalAdvance Auto Parts | Bel Air, MD
  • Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled all delegated tasks, including inventory and merchandising.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
09/2017 - 09/2018GM Administrative AssistantBSC America | Belcamp, MD
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Compiled sales data and created reports and spreadsheets for use by GM Financial Remarketing department.
  • Generated automotive service reports to present decision-makers with valuable data.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Automated office operations, as well as managed client correspondence, record tracking and data communications.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Spearheaded special projects and efficiently carried out effective problem-solving.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
12/2013 - 08/2015Parts ManagerAutoZone | Aberdeen, MD
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Received, examined and reshelved returned parts.
  • Increased productivity, effectively managing seven employees while coordinating crew dispatching activities and daily ordering processes.
  • Performed five random audits per week to verify inventory accuracy and availability.
  • Managed employee schedules and daily assignments.
  • Increased productivity, effectively managing seven employees while coordinating crew dispatching activities and daily ordering processes.
  • Maintained positive customer service ratings for 16 consecutive months by effectively delivering personable client relations.
Education and Training
06/2012High School Diploma
Aberdeen High School | Aberdeen, MD
Social Sciences
Harford Community College | Bel Air, MD
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Resume Overview

Companies Worked For:

  • Advance Auto Parts
  • BSC America
  • AutoZone

School Attended

  • Aberdeen High School
  • Harford Community College

Job Titles Held:

  • Commercial Parts Professional
  • GM Administrative Assistant
  • Parts Manager

Degrees

  • 06/2012 High School Diploma
    Social Sciences

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