commercial operations manager resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

To obtain a position within a well established and growing company, offering my exceptional communication, leadership, and customer service skills while meeting the company's goals and standards. I am a dedicated, experienced, driven, team leader with a strong self motivated personality. I have very strong communication, interpersonal, computer literacy, and problem solving skills. I have a high attention to detail. I have experience in managing millions of dollars worth of jobs for high end clients and companies. I am comfortable and experienced in customer interactions, sales, estimations, management, time management, and team leadership. I have exceptional qualities and I am highly skilled as well as great with quickly learning new skills.

  • Assignment Delegation
  • Problem Anticipation and Resolution
  • Budget Control
  • Program Optimization
  • Administrative Management
  • Goal Setting
  • Focus and Follow-Through
  • Team Leadership
  • Cost Reduction
  • Quality Assurance
  • Verbal and Written Communication
  • Decision Making
  • Mathematical Calculation and Reasoning
  • Originality and Creativity
  • Business Leadership
  • Multitasking and Prioritization
  • Direct Sales
  • Price Structuring
  • Data Analysis
  • Customer Relations
  • Market and Competitor Research
  • Inventory Tracking and Management
  • Desktops, Laptops and Mobile Devices
  • Payroll Administration and Timekeeping
  • POS Terminal Operations
  • De-escalation Techniques
  • Upselling Products and Services
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Computer Proficiency
  • Establishing and Maintaining Customer Relationships
Columbus Technical College Columbus, GA Expected in Associate of Science : Business/ Computer Science - GPA :
Harris County High School Hamilton, GA Expected in 05/2013 High School Diploma : - GPA :
Work History
Rollins, Inc - Commercial Operations Manager
Covington, GA, 06/2020 - Current
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reviewed shift reports to understand current numbers and trends.
  • Maintain a great company to customer relationship
  • Draw and customize landscape and hardscape jobs from scratch
  • manage material orders and schedules
  • Create estimates on estimating software per customer request
  • Act as liaison between customers and Operations Manager during each job.
  • Act as the team leader for all of the supervisors/ crews to lean on for anything needed.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Assisted in recruiting, hiring and training of team members.
22Nd Century Technologies - Owner and Operator
Sugar Land, TX, 03/2019 - 06/2020
  • Managed day-to-day business operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Demolition
  • Installing floor, sheet rock, retaining walls, framing, etc.
  • Perfect job from start to finish
Tony James Stone And Masonry - Project Manager
City, STATE, 05/2013 - 03/2019
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Fostered relationships with vendors to promote positive working relationships.
  • Reined in project costs while meeting key milestones.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Modified and directed project plans to meet organizational needs.
  • Identified, reviewed and applied policies and procedures.
  • Managed projects from procurement to commission.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Provided management for internal personnel, contractors and vendors.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring.

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Resume Overview

School Attended

  • Columbus Technical College
  • Harris County High School

Job Titles Held:

  • Commercial Operations Manager
  • Owner and Operator
  • Project Manager


  • Associate of Science
  • High School Diploma

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