Commercial Loan Operations Supervisor Resume Example Bankers Trust

COMMERCIAL LOAN OPERATIONS SUPERVISOR

Summary

Results-focused professional, with talent for personalized communication and critical thinking. Strong knowledge of Crucial Conversations and building trust. Communicative and team-oriented with a strong ability to self manage. Proven history of fostering an inclusive, and free thinking environment to meet team, individual and management objectives.

Skills

Commercial customers
Process improvement
Customer service
Organization
Team management
Supervision

Problem resolution
Time management and prioritization
Relationship development
Written and verbal communications
Interpersonal and written communications

Experience

Commercial Loan Operations Supervisor , Bankers Trust, October 2007-CurrentDes Moines, Iowa

Utilize bank systems to compile data for problem solving and customer solutions.
Collaborate with others within different teams, to find efficiencies and solutions to trouble areas.
Create agendas and communication materials for team meetings.
Maintain updated procedures for own department, as well as play a key role in multi-departmental procedures.
Provide excellent service and attention to customers when face-to-face or through phone conversations.
Create a safe and inclusive environment for all employees to work in.
Improve operations by working with team members and customers to find workable solutions.
Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
Achieved cost-savings by developing functional solutions to system restraints and lack of technology.
Recognized by management for providing exceptional customer service.
Improve customer satisfaction by finding creative solutions to problems.
Manage daily workflow to ensure all deadlines are met, while prioritizing own workload and that of the team.
Point of escalation for customer issues both internally and externally.
Set individual goals for employees and self with open communication and focus on employee needs and desires.
Interview, hire and train new employees.
Maintain open and professional relationships with team members, enabling more effective issue resolution.
Provide leadership and direction for employees, supervising activities to drive productivity and efficiency.
Foster positive employee relationships through effective communication, training and development coaching.

Commercial Loan Operations Team Lead , Bankers Trust Des Moines, Iowa

Documented daily production levels, areas for improvement, and special incidents to keep management informed of all activities.
Analyzed employee workloads to meet fluctuation needs.
Maintained composure and level-headed mentality during challenging situations to best resolve situations, and serve business needs.
Monitored employee performance, conducting retraining to correct problems and optimize productivity.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Responsible for keeping the flow of work running smoothly in and out of the Loan Operations department by working closely with Commercial Lenders, administrative assistants and other personnel, to coordinate Loan bookings and ensure that customer requests were completed timely.
Delegated daily tasks to team members to optimize team productivity
Developed open and professional relationships with team members, enabling more effective issue resolution.
Integrated process improvements to increase overall workflow.
Continued to maintain the workload of a Loan Specialist while taking on a leadership role.

Commercial Loan Operations Specialist, Bankers Trust Des Moines, IA

Point of contact for internal and external customers.
Processed payments, advances and maintenance on all commercial loans to ensure customer satisfaction.
Utilized internal procedures and processes to ensure accurate application of all transactions, minimizing customer impact.
Worked in a fast paced environment to meet time sensitive deadlines.
Detail oriented and self driven.
Able to prioritize an ever changing workload.
Tracked manual processes for follow up and to ensure a completed process.
Managed the workload in personal email, as well as shared email box of team.
Communicated with part banks in regard to transactions, discrepancies, and changes to loans sold and purchased.
Processed a variety of complex deals including but not limited to syndicated laons, SBA loans, part purchased and sold, attorney prepared documents, as well as in house documents.
Maintained an above average rating on all annual reviews.
Examined and verified information in loan documents.
Earned reputation for good attendance and hard work.
Able to analyze and understand various forms, statements, accounting general ledgers and bank transactions.

Education and Training

High School DiplomaJohnston High School , , Johnston Iowa1998

Additional Trainings

Crucial Conversations and Crucial Accountability, Speed of Trust, Change Management, Situational Leadership, Performance Coaching, Knowbe4 online security training, Bankers Trust Leadership Academy & CPR training.

Resume Overview

Companies Worked For:

Bankers Trust

School Attended

Johnston High School

Job Titles Held:

Commercial Loan Operations Supervisor
Commercial Loan Operations Team Lead
Commercial Loan Operations Specialist

Degrees

High School Diploma

Commercial Loan Operations Supervisor Resume Example

Resume Score: 80%

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