, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Personable and detail-oriented professional who enjoys helping others. I utilize my communication skills to build rapport with customers and use quick thinking to assist them when needed.
Skills
Effective communication skills.
OLCC permit
Call handling
Schedule coordination
Check-in management
Information documentation
Payment collection
HIPAA guidelines
Front desk operations
Patient callbacks
Technologically savvy
Telephone etiquette
First Aid/CPR
Records maintenance
Comfortable with fax machines.
Comfortable with printers.
Reliable and trustworthy
Hospitality services
Customer assistance and interaction
Oral and writing communication
Cash transactions
Compassionate client care
Client safety and first aid
Health Services
Behavior redirection
Client documentation
Crisis Management
Meal preparation
Housekeeping
Wound care
Organizational skills
Friendly, positive attitude
PPE use
Microsoft Office
Experience
08/2021 to CurrentCommercial and Residential HousekeepingThe Mentor Network | Peabody, MA,
Maintained effective customer communications and built strong customer relationships.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sanitized frequented areas and equipment using approved supplies.
Collected trash from floors within hallways, bathrooms and work areas.
Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Transported trash and hazardous waste to appropriate disposal area.
Handled and stored hazardous chemicals safely to prevent injury or illness.
Responded to emergency cleaning requests to meet client expectations.
Maintained safety protocols through safe handling of equipment and chemicals.
Performed daily dusting, leather and wood surface polishing and wall washing.
Took rugs and mats from interior floors to beat dust outside of building.
Buffed tile floors to maintain polished appearance.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
09/2020 to 07/2021Direct Support Professional CaregiverMccoy's Building Supply | Corsicana, TX,
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assisted with meal planning to meet nutritional plans.
Followed care plan and directions to administer medications.
Monitored vital signs and medication use, documenting variances and concerning responses.
Laundered clothing and bedding.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Reported concerns to nurse supervisor to promote optimal care.
Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Maintained daily living standards by assisting clients with personal hygiene needs.
Helped clients stay happy and healthy by providing mental and emotional support.
Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
Helped clients with personal needs from exercise to bathing and personal grooming.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Assisted with client personal care needs to foster independence and well-being.
Supervised medication administration, personal hygiene and other activities of daily living.
Tracked and reported clients' progress based on observations and conversations.
Engaged with patients and families to provide emotional support and daily living instruction.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Entertained or read aloud to patients to improve mental health and alertness.
Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities.
Applied clean dressings, stockings or support bandages under direction of nurse or physician.
Improved resident and staff engagement through group activities.
12/2019 to 07/2020Dry Cleaner CashierRadnet | East Islip, NY,
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Placed merchandise in bags or boxes and gave packages to customers.
Resolved issues with cash registers, card scanners and printers.
Answered phone calls to assist customers with questions and laundry orders.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Stayed up to date on current item discounts to support promotions.
Balanced the cash register.
Organized and tagged dry cleaning.
09/2019 to 10/2019Front Desk Medical ReceptionistMaryland Medical Center | City, STATE,
Called patients to confirm scheduled appointments and obtain additional details.
Checked patients in and out for appointments and collected co-payments.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Handled correspondence, managed files and performed other clerical duties for office staff.
Gathered, transcribed and typed medical information into charts.
Entered insurance, demographics and health history into patient database.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Protected patients by observing strict HIPAA guidelines.
Took messages from patients and promptly relayed to appropriate staff.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Straightened up waiting room to maintain neat and organized space.
Informed patients of financial responsibilities prior to rendering services.
Conducted patient intake interviews to collect medical information and insurance details.
Trained new staff on office procedures, insurance processes and medical terminology.
Entered ICD-10 codes into patient charts.
Recorded patient height, weight, and heart rate.
Education and Training
Expected in 06/2019GED | Lane Community College, Eugene, ORGPA:
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