Command Support Staff Resume Example
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COMMAND SUPPORT STAFF
Summary
Air Force Veteran with 10 years of Active Duty Service under the job title Administration. I have experience in Customer Support and High Profile Leadership Support. Proficient in integrating solid solutions to achieve the mission and individual/team objectives. Well developed administrative skills, such as office management, procedures, equipment, and schedule management. I also held a Top Secret Clearance while working at the Defense Intelligence Agency.
Skills
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Experience
Command Support Staff, Einride, June 2019-September 2020Amsterdam , NY
- Managed communications between personnel for continual connections during missions.
- Assisted with administrative tasks to better understand industry processes.
- Increased office organization by developing filing system and customer database protocols.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Supported Leadership and office Team Leads with smooth and efficient clerical support.
- Managed office inventory by maintaining documentation of stock.
- Coordinated logistics for corporate events.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Organized patient files and streamlined operations to improve efficiency.
- Created and implemented highly effective and individualized human resource solutions for clients.
Event Manager, Defense Intelligence Agency (JBAB), January 2017-June 2019City , STATE
- Assists senior staff members in executing 140+ DIA HQ Command Element events per year supporting 5.5K workforce.
- Coordinates base/DIA access, catering, logistical, multimedia, &protocol requirements w/Agency service providers.
- Manages DIA HQ public venue and video teleconference scheduling; monitors schedules for potential conflicts.
- Serves help desk representative and assists with equipment checkout during staff members absences.
- Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Maintained close communication with clients to mitigate service issues.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
- Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
- Coordinated all details and activities for both military leadership and high profile executives.
- Selected event materials which aligned with clients' requests and vision.
- Attended and participated in industry events.
- Assessed event success and uncovered room for improvement through client feedback.
- Organized venues, budgets, guest lists, catering and event timelines.
- Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
- Designed contracts, collected fees and booked venues for events.
- Trained customer service, marketing and sales teams for events.
- Assessed events planning services and related costs.
- Managed catering services, audio-visual services and housekeepers.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Hosted 350+ attendees from the agency during annual events.
Command Support Staff (Student Registrar), Vosler NonCommissioned Officer Academy (Peterson), November 2012-December 2016City , STATE
- Manages data transfer from paper records to electronic files.
- Data organization for Evaluation Reports for enlisted and officer members.
- Data research for command support.
- Responded to alarms following established policies and protocols.
- Observed and monitored data, voice and alerting systems.
- Maintained and updated daily event logs and entry authority lists.
- Led modifications and installation upgrades of facilities and equipment.
- Created records, schedules, reports and correspondence and delivered to Command Leadership in regard to staff and students.
- Managed communications between personnel for continual connections during missions.
- Assessed situations and alerted staff to initiate emergency action.
- Operated command and control center systems and equipment, including stand alone laptops for student checkout and use as well as laptops connected to the network for instructor use in the classrooms.
- Performed troubleshooting to determine issues with communications systems and maintain readiness.
- Gathered, controlled and destroyed communication materials.
- Improved customer satisfaction by finding creative solutions to problems.
- Oversaw office inventory and timely reordering of supplies.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Managed office inventory by maintaining documentation of stock.
Knowledge Operations Manager (Communications), United States Air Force (Peterson AFB), June 2011-November 2012City , STATE
- Planned and arranged meetings, appointments and conferences for base wide records training and inspections.
- Maintained files and retrieved information from computer and manual filing systems.
- Entered data and prepared documents, spreadsheets, reports and other materials.
- Managed incoming and outgoing mail, parcels and other correspondence by shipping, sorting and distributing.
- Delivered mail to residents and business within assigned area.
Education and Training
High School DiplomaSerrano High School, , CityStateJune 2009
Accomplishments
- United States Air Force Veteran with nine years experience in administrative work.
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Resume Overview
School Attended
- Serrano High School
Job Titles Held:
- Command Support Staff
- Event Manager
- Command Support Staff (Student Registrar)
- Knowledge Operations Manager (Communications)
Degrees
- High School Diploma
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