Communications Technician with 21yrs experience in the CATV industry. First 5 years an installer tech, the following 10 years as a construction technician, knowledgeable in all aspects of underground and overhead construction, able to read design prints. The next 2 as a construction tech/coordinator for the Business Services Dept., responsible for performing site surveys, cost estimates, submitting redesign and permit requests. Work closely with our contractors to ensure they built our projects following our procedures and specifications and in a timely manner. The past 4 years as a Business Services Technician installing and servicing our commercial products including video, highspeed internet, digital voice, PRI trunking and our Hospitality Services
Perform installations and service calls for our Business Class customers. Installing Business Class internet, digital voice, video, PRI trunking and Hospitality services following Comcast policies and procedures. Escalate issues that are customer affecting to the appropriate department, like Network and Construction teams. Perform on call coverage at least once a month.
Conducted field surveys for Southbay Business Service department, which included the San Clara Valley and surrounding areas, Santa Cruz, Salinas and Monterey area. Met with property owners to explain nature and scope of work being proposed and to answer any questions or concerns they may have. Provided detailed cost estimates for material cost, contract labor and internal labor. Submitted redesigns to the design group and worked with permit coordinator to ensure permits were processed in timely manner. Worked closely with contractors to coordinate and complete construction projects following Comcast standards and procedures within the average time to build. Performed on call coverage for Santa Cruz, Salinas and Monterey areas. Provided weekly updates on projects pending and completed. Assisted supervisor with end of year budget reconciliation.
Performed installations and service calls on all our products including highspeed internet, digital voice and video for our residential and Business customers.
As a crew leader, kept daily records of time and materials used, performed all phases of UG CATV construction including new build and repair as a contractor for Comcast. Installed conduit, enclosures and pedestals in new housing developments following conduit structure plans. Pushed and spliced cable according to system design prints and Comcast standards.
Performed all aspects of aerial and underground CATV construction, able to read and follow design prints. Conduit installation, pushing cable and fiber and splicing according to design. Worked closely with other utilities during storm damage, new build projects and Rule 20's. Performed field surveys, submit redesign requests. Attended pre-construction meetings with city officials and other utilities. Worked on projects which provided value to the department and company, like plant extensions to areas that were not serviceable before.
Coursework in DC Electricity, AC Electricity and Electronics Theory
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