comfort advisor resume example with 20+ years of experience
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
- Active Listening Skills
- Site Visits
- Client Satisfaction
- Professional Relationships
- Residential HVAC
- Duct Work
- Home Inspections
- Negotiation and Closing
- Client Rapport-Building
- System Replacements
- EPA License - Obtained in 2021
- HVAC Training - 2020-2022
Houston, TX, 04/2020 - Current
- Visited prospective customers across Calhoun and surrounding counties to demonstrate products and answer questions.
- Worked with commercial clients to assess current systems and needs and build advantageous proposals.
- Set up new contracts for products and services and coordinated transition to installation team.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
- Handled 12-15 residential contacts per week with tailored presentations showcasing features such as energy efficiency advantages, unit quietness and control systems.
- Engaged customers with friendly conversation to uncover needs and build trust.
- Maintained closing rate over 60% in sales with dedicated prospecting and exceptional customer relations skills.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Exceeded sales goals, increased revenue and facilitated sales.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on regular basis to maximize revenue.
- Surpassed annual sales quota by 20% in 2022.
Franklin Park, IL, 04/2017 - 04/2020
- Manually set up machinery, lathes and grinders.
- Used CNC and manual equipment to perform both initial and final machining.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
- Completed projects on time and under budget and maintained equipment and tools.
- Consistently exceeded work expectations by utilizing engineering requirements and blueprint knowledge.
Rosebush, MI, 12/2012 - 03/2017
- Laid out materials for efficient project work.
- Followed correct reporting procedures for safety concerns and incidents.
- Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
- Filled pipe systems with water and air to determine location of leaks.
- Fabricated piping pieces and components in line with design specifications for each system.
- Located and repaired or replaced worn and broken components to enhance system functionality and durability.
- Used clamps and brackets to attach pipes to walls, structures and fixtures.
- Conducted thorough inspects and tests of previously installed systems to locate and correct faults.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
- Tested and operated hydraulic and pneumatic equipment for excavators and other machines.
City, STATE, 05/2002 - 11/2012
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
I have spent the last 3 years focusing on becoming the top in my field in knowledge and in sales. I boast a 60%+ sales turnover in a field where the national average is 30%. I have an extensive amount of training in sales as well as service work and am very competent in system repairs and customer service. I pride myself on my ability to connect with others and build lasting relationships with my clients. I am the top revenue producer in my current company as well as among the top sales producers and overall average ticket amount in the nation within the CertainPath network that features over 1500 companies.
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Resume Overview
School Attended
- Walter Wellborn High School
Job Titles Held:
- Comfort Advisor
- Machinist
- Pipeline Laborer
- Civil Affairs Specialist
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy