Experienced Communication Technician that has a wide knowledge of installation of cable products. Able to troubleshoot problems and repair with existing equipment and/or new. Have completed the intensive field technician training.
Comcast Cable InstallerApr 2006 to Jul 2016 Comcast Cable － Chicago IL, Memphis TN
Responded in a timely fashion to customer locations for scheduled installations.
Inspected installation sites to determine best line placement.
Drilled holes when needed and ran lines.
Wired dwelling for first hook-up.
Worked in crawl spaces, attics, and inclement weather.
Installed Xfinity entertainment systems regular cable and networking systems.
Tested all installed components to insure they were working properly.
Activated new installations on-site.
Gave customers brief tutorials on their new equipment.
Responded to Comcast repair calls.
Tested existing systems with which customers were experiencing problems.
Tested lines and signals using meters and tools.
Exhibited excellent customer responsiveness and received high marks on telephone and computer surveys.
Successfully completed intensive technician training course provided by Comcast after being hired.
Trained New Hire
Bus DriverJul 2005 to Jul 2005 Chicago Transportation Authority － Chicago, IL
Followed checklists to verify that all important parts were examined.
Organized work records and filed reports.
Operated motor vehicles in a safe and efficient manner.
Core Qualifications telemarketer Apr 2002 to Jun 2004 Protocol － Lansing, MI
Knowledge of all Total Gym products.
Excellent interpersonal skills and good communication.
Able to effectively communicate with customers over the phone.
Education and Training
Associate of Applied Science1996Mary Holmes College － West Point, MS