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Professional Summary
Astute veteran of the US Army Reserves bringing 13+ years of leadership to the Emergency Care Sergeant role. Outstanding communicator with background driving progress toward goals and empowering team members to excel. Recognized for professionalism and commitment to the organization. Recently awarded the Meritorious Service Medal for establishing and maintaining pandemic mitigation procedures for the CENTCOM area of operations while deployed to Kuwait.
Skills
Performing needs assessments
Emergency care
Patient histories
Medical records
Medication Administration
Foreign defense forces training
Verbal and written communication
Multitasking abilities
Analytical skills
Medical Records Management
Emergency vehicle operation
Critical thinking
Detail-oriented
First Aid/CPR
Team building
Leadership
Work History
11/2007 to CurrentCombat MedicDollar Tree | Florissant, MO, United States
Function as Emergency Care Sergeant/Platoon Sergeant in charge of training personnel and insuring completion of assigned tasks held to highest of professional standards.
Created and implemented pandemic controls and procedures that impacted thousands of soldiers in CENTCOM area of operations.
Collect, record, and maintain patient information, such as medical history, reports, and examination results.
Tracked and ensured continued care for 164 wounded soldiers transitioning to higher levels of care throughout combat theater to definitive care in United States.
Administer first-aid treatment and life-support care to sick or injured persons in prehospital setting.
Perform emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance transportation.
Observe, record, and report to physician patients’ condition or injury, treatment provided, and reactions to drugs and treatment.
Immobilize patient for placement on stretcher and ambulance transport, using backboards or other spinal immobilization devices.
Maintain vehicles and medical communication equipment and replenish first-aid equipment and supplies.
Assess nature and extent of illness or injury to establish and prioritize medical procedures.
Communicate with dispatchers and treatment center personnel to provide information about situation, to arrange reception of victims and to receive instructions for further treatment.
Decontaminate ambulance interior following treatment of patient with infectious disease and report case to proper authorities.
Operate equipment such as electrocardiograms (EKGs), external defibrillators, and bag-valve mask resuscitators in advanced life-support environments.
11/2017 to 07/2019General ManagerRicoh Americas Corporation | Salem, NH, United States
Maintain 6-million-dollar facility to ensure customer experience.
Provide customer with professional knowledge and advice.
Build team based staff focused on culture and overall customer satisfaction.
Function as HR representative to resolve any workplace incidents, hiring, benefits programs along with team and employee development.
Team build/train to assist growth with current staff members to develop within company.
Ensure all team members are compensated according to their aptitudes and other aspects of payroll submission.
Target areas of improvement/savings for company and implement controls.
Improve employee/customer relations by creating and enforcing company guidelines and initiatives.
Daily and weekly analysis to ensure profitability for company as whole.
Use graphic design experience to create multimedia for advertising and promotional material.
10/2016 to 01/2019Graphic DesignerStated Apparel LLC | City, STATE,
Managed all phases of 200+ new product developments, including conceptualizing designs, managing milestones and incorporating customer feedback.
Conceptualized and developed graphics products for personal, business and marketing projects using Adobe Design Software.
Used Photoshop and Publisher to develop product mockups and prototype designs.
Developed and implemented licensed products for retail sale.
02/2016 to 09/2017Health Insurance Sales AgentLiberty National | City, STATE, United States
Specializing in Work-Site programs enabling benefits for employees on cafeteria based plan.
Entrepreneurial agent with history of surpassing customer and employer expectations.
Leverage consultative-sales strengths to identify opportunities, nurture relationships and close deals.
Rated among top 10% in return customers and satisfaction ratings within company.
Dedicated and tenacious sales expert, with reputation for consummate professionalism and exemplary ethics.
Remain current on latest trends in industry, with comprehensive knowledge of financial and insurance products, services and best practices.
Developed new programs and tracking systems to better maintain and organize day to day activities of field agents to be assessed by Directors.
Education
Expected in 11/2020Bachelor of Science | Healthcare ManagementUniversity Of Phoenix, Tempe, AZGPA:
Member of National Society of Leadership and Success
Dean's List 2020
Member of National Honor Society
Certifications
Emergency Care Sergeant in United States Army Reserves.
Tour of duty in Iraq (2009) and Kuwait (2020) including administrative, hospital and field operations.
Current EMT and CPR certification.
Instructed Combat Lifesaver (CLS) courses.
Additional Information
Licensed Life and Health Insurance agent in the state of Arkansas (2018).
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